It support technician Work, Jobs in Salford, Eng (with Salaries)

Technical Support & Online Services Assistant
Integer —Manchester
- From £26,000 a year
- Full-time
- Computer literacy
- Windows
- Computer networking
Quick apply
19h
IT Support Technician
National Care Group —Accrington
- Up to £36,000 a year
- Hybrid work
- Customer service
- Travel
- In-person
- Paid training
- Referral programme
Quick apply
IT Consultant
HG IT Ltd —Manchester
- £31,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Computer networking
- Work from home
- Sick pay
Quick apply
8d
IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Travel
- SharePoint
- Communication skills
Quick apply
IT Technician
Trafford Council —Trafford
- £25,989 - £28,142 a year
- Monday to Friday
- School
6d
IT Support Engineer
JMC Aviation —Manchester
- Monday to Friday
- Travel
- Communication skills
- Employee assistance programme
- Referral programme
9d
EUC Engineer
CGI —Manchester
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Helpdesk Operator
Sodexo —Salford
- £12.71 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Data entry
Quick apply
13d
IT Support Technician
Blackburn Rovers Football Club —Blackburn
- £27,000 - £29,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
2d
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
1h
Linux System Admin - Onsite Manchester
DXC Technology —Manchester
- Continuous improvement
- In-person
- Time management
- Employee discount
- Gym membership
2d
IT Service Desk/Site Engineer
JN Bentley —Manchester
- Full-time
- Customer service
- Travel
- In-person
Quick apply
IT Technician Apprentice
QA Apprenticeships —Salford
- £18,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee discount
10d
IT Support Officer - Medical School
University of Greater Manchester —Bolton
- £29,588 - £34,610 a year
- Full-time
- School
8d
IT Systems Specialist
Wythenshawe Community Housing Group —Manchester
- £57,373.63 a year
- Full-time
- Salesforce
- Annual leave
Service Desk Agent
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Full-time
- Analysis skills
- Annual leave
3d
ITS Support Engineer I, IT Services
Amazon UK Services Ltd. —Manchester
- Full-time
- Computer Science
- English
- Analysis skills
9d
ICT Technician Apprentice
QA Apprenticeships —Manchester
- £25,185 a year
- Full-time
- Google Suite
- Maintenance
- Computer networking
- Employee assistance programme
1d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- CRM software
- Customer service
- Team management
- Flexible schedule
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- Up to £26,298 a year
- Monday to Friday
Quick apply

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Technical Support & Online Services Assistant

Integer
Manchester

Quick apply

Job details

Full-time
From £26,000 a year
19 hours ago

Qualifications

Technical troubleshooting
Computer literacy
Windows
Computer hardware
Technical support incident logging
Computer networking
Customer support
Application support
Communication skills
Remote diagnostics

Full job description

Role Overview

We are looking for an entry-level Technical Support & Online Services Assistant to join our team.

This is a development role with a clear progression path.

For the first 6-12 months, you will work primarily within our Technical Support team. This will give you a strong understanding of our systems, customers, products and the day-to-day issues faced by restaurants and takeaways using our technology.

As your knowledge and experience develop, the role will gradually expand into our Online Ordering team, where you will work across online ordering services and provide general online support to our customers.

Previous experience in the EPOS or online ordering industryis NOT essential.

Initial Responsibilities - Technical Support

During your first 6-12 months, your main focus will be technical platform support.

Your responsibilities will include:

Providing technical support to customers by phone and email.
Diagnosing and resolving issues with our EPOS and online ordering platforms.
Using remote access tools to investigate and resolve customer problems.
Helping customers with system configuration and day-to-day usage.
Troubleshooting Windows based hardware and software issues.
Investigating connectivity, printing, ordering and configuration problems.
Escalating more complex technical issues when required.
Recording support issues accurately and clearly.
Learning how our EPOS, online ordering and related systems work together.
Supporting system installations and configuration where required.
Helping customers understand and use our products effectively.
Developing a strong understanding of the restaurant and takeaway sector and how our customers operate.

Progression Into Online Services

Once you have developed a strong technical understanding of our systems, you will begin working more closely with our Online Ordering team.

Your responsibilities will gradually expand to include:

Supporting customers using our online ordering services.
Investigating issues affecting online ordering websites and services.
Assisting with the setup and configuration of online ordering accounts.
Working with partners such as JustEat, Uber & Deliveroo
Making changes to customer online services where required.
Troubleshooting ordering, menu, payment and configuration issues.
Working with the wider technical team to identify and resolve platform problems.
Providing general online support to customers.
Testing changes and identifying potential issues before they affect customers.
Helping maintain the quality and reliability of our online services.
Taking increasing ownership of online support issues as your experience grows.

What We Are Looking For

Previous experience in the EPOS or online ordering industryis NOT essential.

We are more interested in finding someone with the right attitude, technical ability and willingness to learn.

You should:

Have a genuine interest in technology and problem solving.
Be comfortable using Windows computers.
Be confident in learning new software and systems.
Be able to investigate problems logically rather than simply follow a script.
Communicate clearly and professionally with customers.
Be comfortable speaking to customers on the phone.
Be patient when helping customers with different levels of technical knowledge.
Have good written communication skills.
Be organised and able to manage several issues at the same time.
Be willing to ask questions and learn from more experienced members of the team.
Take ownership of problems and follow them through to resolution.
Work well as part of a team.

The Person

The right person for this role will probably be someone who enjoys working things out.

You may already be the person friends or family ask when something goes wrong with their computer, internet, phone or technology.

You do not need to know everything when you start. We want someone who is curious, technically minded and willing to learn how things work.

Useful Experience

The following would be useful but is not essential (as full training will be provided):

Previous technical support or helpdesk experience.
Customer service experience.
Experience troubleshooting Windows PCs.
Experience with websites or online ordering systems.
Basic knowledge of networking or internet connectivity.
Experience working within hospitality, restaurants or takeaways.
An interest in websites, software or technology.

Role Details

Position: Technical Support & Online Services Assistant
Level: Entry level
Initial department: Technical Support
Progression: Online Ordering / Online Services
Initial development period: Approximately 6-12 months
Location: Manchester
Working hours: 37.5 hours per week
Salary: starting 26k
Reporting to: Online Team Leader

Pay: From £26,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

it support technician jobs in salford, eng

Technical Support & Online Services Assistant

IT Support Technician

IT Consultant

IT Support Technician

IT Technician

IT Support Engineer

EUC Engineer

Helpdesk Operator

IT Support Technician

1st Line Support Analyst

Linux System Admin - Onsite Manchester

IT Service Desk/Site Engineer

IT Technician Apprentice

IT Support Officer - Medical School

IT Systems Specialist

Service Desk Agent

ITS Support Engineer I, IT Services

ICT Technician Apprentice

Helpdesk Team Leader

1st Line Support IT Engineer

I want to receive the latest job alerts for it support technician in salford, eng

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