Join the University of Derby's Student Recruitment Enquiries Team and play a key role in delivering an exceptional experience to prospective students throughout their journey. As an Enquiries and Call Centre Assistant, you will provide outstanding customer service across a range of inbound communication channels while supporting student recruitment through targeted outbound activities designed to help the University achieve its recruitment objectives.
This fast-paced and rewarding role requires a customer-focused individual with excellent communication, persuasion and influencing skills, a commitment to continuous improvement, and a passion for delivering service excellence. You will manage a high volume of enquiries, particularly during peak recruitment periods, ensuring enquiries are handled efficiently, KPIs are achieved, and compliance standards are maintained. Confidence in using a variety of digital systems and technologies is essential.
You will also support key University operations and events throughout the year, including Clearing, Confirmation, Open Days, Outreach Activities and Enrolment. Due to the seasonal nature of student recruitment, occasional evening and weekend working will be required, particularly during August and September.
This is a fully office-based role located at the University's Kedleston Road campus, working Monday to Thursday 9:00am to 5:00pm and Friday 9:00am to 4:30pm. This is an excellent opportunity for someone who thrives in a busy customer service environment and enjoys helping others make important decisions about their future education.
This is a fixed term contract for 12 months.
Anticipated interview date: Tuesday 8th September 2026
