Technical support engineer Work, Jobs in Salt, Sts (with Salaries)

Technical Support Engineer
Scolmore Group —Tamworth
- £31,000 - £36,000 a year
- Full-time
- Schematics
- Continuous improvement
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Engineering Systems Support Engineer
JCB —Rocester
- Full-time
- Engineering
- Gym membership
Quick apply
Development Support Engineer
RKW —Stoke-on-Trent
- £28,000 a year
- Weekend availability
- Computer literacy
- Maintenance
- Java
- Free parking
- Annual leave
3d
Technical Support Engineer – Full Time | Competitive | Depending on Experience
Power Electrics —Wolverhampton
- Full-time
- Mentoring
- Communication skills
- Referral programme
2d
Automotive Systems Support Engineer
RAC —Walsall
- Automotive diagnostics
- Communication skills
- Mechanical knowledge
- Annual leave
12d

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Technical Support Engineer

Scolmore Group -
Tamworth

Quick apply

Job details

Permanent | Full-time
£31,000 - £36,000 a year
10 days ago

Benefits

Health & wellbeing programme
Company pension
Employee discount
Paid volunteer time
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Sales support
Schematics
GCSE
Microsoft Office Suite
Electrical fault diagnosis
Electrical systems
Equipment installation and commissioning
Continuous improvement
Organisational skills
Wiring schematics interpretation
Technical writing
Customer support
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Fault diagnosis and repair
Help desk

Full job description

Job Summary

We are looking for a Technical Support Engineer to join their expanding Technical & Quality team for Ovia. Based at our Head Office in Tamworth, this is an exciting opportunity to become a trusted technical expert across the Ovia product portfolio, providing guidance and solutions that make a real difference to both our customers and colleagues. As a key link between customers and the wider business, you'll use your technical knowledge to troubleshoot issues, support product performance and application, and help drive continuous improvement across our products, services, and processes. If you're passionate about technical problem-solving and looking to develop your career within a rapidly growing business, this role is for you.

Key Responsibilities

Provide first-class technical support for Ovia luminaires, lighting controls, emergency lighting systems, and associated products.
Respond to technical enquiries via telephone, email, online platforms, and site visits where required.
Diagnose and resolve product, installation, commissioning, and performance-related issues.
Guide customers through troubleshooting processes to achieve effective and timely resolutions.
Deliver technical advice and support to both internal sales teams and external customers.
Assess customer requirements and recommend appropriate lighting solutions for a range of applications and projects.
Support customers with product selection, technical specifications, compliance requirements, and application guidance.
Interpret technical drawings, wiring diagrams, specifications, and installation documentation.
Assist in the creation, review, and maintenance of technical literature including datasheets, installation instructions, technical bulletins, and product guides.
Work closely with Product Development, Quality, and Manufacturing teams to investigate technical issues and identify root causes.
Maintain accurate and detailed records of customer enquiries, investigations, and resolutions.
Analyse recurring issues and provide recommendations to improve product quality, customer experience, and operational efficiency.
Support the ongoing development and maintenance of technical product information and databases.
Share technical knowledge and best practice across the wider business.
Ensure all activities are carried out in line with company policies, procedures, and Health & Safety requirements.
Promote safe working practices during technical investigations and site visits.
Maintain awareness of relevant industry standards, regulations, and emerging lighting technologies.

Skills and Experience

Essential:

Strong technical understanding of LED lighting products, luminaires, lighting controls, and associated electrical systems.
Excellent fault-finding and problem-solving skills.
Ability to communicate technical information clearly to both technical and non-technical audiences.
Customer-focused with a proactive and solution-oriented approach.
Strong organisational skills with the ability to manage multiple priorities.
Ability to work independently and collaboratively within a team environment.
Good working knowledge of Microsoft Office applications.
Positive, professional, and service-driven attitude.
Basic knowledge or experience within the lighting industry.

Desirable:

Previous experience in a Technical Support Engineer or similar technical support role.
Experience within the lighting, electrical, manufacturing, or construction sectors.
Electrical qualifications or practical electrical installation experience.
Ability to interpret technical drawings, wiring schematics, and product specifications.
Knowledge of lighting controls, emergency lighting systems, and relevant industry standards

Education and Qualifications

GCSE Maths & English or demonstrable experience

Pay: £31,000.00-£36,000.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
On-site parking
Paid volunteer time
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical support engineer jobs in salt, sts

Technical Support Engineer

Engineering Systems Support Engineer

Development Support Engineer

Technical Support Engineer – Full Time | Competitive | Depending on Experience

Automotive Systems Support Engineer

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