Location – Guildford
Job type – Full-Time
Hours of work – Monday to Friday 8.30am – 5.30pm (40 hours per week)
Contract type – Permanent
Hybrid working – Two days office, three days remote (upon successful completion of probation);
Full-time in the office for the first 3 months
Closing Date: 21 May 2026
K2 Group is an independent and international provider of mobility services. The Group includes six K2 brands, each with its own service speciality:
- K2 Relocate – relocation services
- K2 Bespoke – VIP relocation services
- K2 X Border – immigration services
- K2 Indx– advisory and assignment management services
- K2 AlphaTech– inhouse technology team
- Twelve Degrees- inhouse stakeholder communication agency
Each K2 brand shares K2 Group’s mission: to take the burden of mobility away from customers with expertly tailored, truly personal solutions. We invest time in really getting to know each client and every assignee, thus enabling us to provide a truly human-centric service.
A deeper dive into K2 Group
Founded in 2002 and headquartered in the UK, K2 Group has evolved into a global leader in mobility and related services. Unlike competitors rooted in removals or property sectors, our origins in HHG/move management and HR allowed us to take a consultative, client-centric approach from the start.
Our early success stemmed from streamlining the household goods shipping process for organizations with varying transfer volumes, providing a fully managed service through a network of accredited partners. As our reputation grew, clients sought our expertise beyond shipping, leading to the expansion to destination services in 2008. To support this growth, we expanded our global presence, establishing operations in France, Sweden, Singapore, Australia, South Africa, the USA, the UAE, Brazil, Romania, and most recently, China - in Q4 2024.
To further enrich our service offering, we expanded into Relocation Accounting (Expense Management), Client Advisory, and Assignment Management Services in 2016, which enabled us to provide clients with end-to-end mobility solutions. In 2017, we formally launched K2 Bespoke, a VIP/executive relocation service offering, which has since grown to include a global team of 30, and which has established itself as the industry leader in this mobility space. In 2018, we acquired Harbour HR, a small, London-based immigration and HR consultancy. This acquisition was part of a strategic venture into the global immigration market, and is the foundation from which we grew our outstanding global Immigration team.
Our growth has been supported by significant investments in technology. In 2023, we developed AlphaTech, our in-house technology division, through which we have built proprietary systems for case management, implemented compliance tracking, and set up service automation, all of which has enhanced our agility and the quality of the services we deliver.
Over close to 25 years, K2 has grown significantly, developing a suite of service offerings. We wanted to give each of these offerings its own identity, so in 2026, we chose to rebrand, transitioning from K2 Corporate Mobility to K2 Group. Each K2 offering/brand shares the same values, contributes to K2’s world-class NPS® of 82 and it’s Great Place To Work® accreditation, and is driven by the same unwavering commitment to human-centric service delivery. However, each brand has its own speciality:
K2 Relocate – Delivers the full suite of relocation services across the globe, via a fully managed service model.
K2 Bespoke – Delivers the full suite of relocation services to organisations’ VIP or business-critical populations. Operates globally, via a fully managed service model.
K2 X Border – Delivers the full suite of immigration services across the globe. Services include immigration consultancy; document handling; visa application management; and permits and residency application management.
K2 Indx – Delivers advisory and assignment management services across the globe. Services include development of a mobility strategy; programme, policy and process design/review; policy counselling; and cost governance processes.
K2 AlphaTech – K2’s inhouse technology team. Delivers tailored, highly efficient and user-friendly solutions for all K2 brands and their customers.
Twelve Degrees – K2’s inhouse stakeholder communication agency. Delivers personalised, targeted and demonstrably impactful marketing collateral for all K2 brands and their customers.
Across all of our brands, K2 takes the weight and stress of relocation away from our clients with distraction-free solutions which work for their business and their people. Of paramount importance to us is taking the time to get to know each and every client, thus keeping our business true to our mission statement: ‘because it’s personal’.
With 15 offices across 11 countries and a partner network which spans 186 countries, K2 has a truly global reach. We recognise that with this reach comes responsibility: we must operate as a responsible global citizen. To ensure that we do this, we have made multiple sustainability commitments, including establishing a partnership with EcoVadis, a global sustainability ratings company who make an ongoing assessment of our sustainability credentials and progress. We currently hold an EcoVadis Gold Medal, which puts us within the top 5% of all companies rated in 2025.
Delivering the exemplary level of service that we do and ensuring that we do not falter in our sustainability journey is only possible because every K2 employee is committed to our mission and vision. For us, our employees are our family. Their wellbeing and their professional development is a top priority, as evidenced by our Great Place To Work® certification; by the range of initiatives (e.g flexible working, charity days, active social calendar) and opportunities (training, secondments, international transfers) that we offer; and by the fact that People & Culture is one of the six foundational pillars of Kinetic, our five-year business strategy which defines the way in which we will grow until 2027.
We are looking for a Bespoke Relocation Manager based in Guildford, UK, reporting to our Bespoke Operations Manager - EMEA based in Guildford, UK.
The Role
The Bespoke Relocation Manager is primarily responsible for managing the relocation services of our client’s most senior employees globally. The role-holder operates as a strategic business partner of our clients, providing them with an extraordinary level of support. It is imperative that the Bespoke Relocation Manager is able to think strategically, communicate effectively and find solutions to any issues that might arise.
Moving countries for senior Executives that are typically time poor, travel extensively but have the highest standards of living and expectations can be challenging but it is often when these stakes are highest that we deliver our best work.
We do not adopt a one-service-fits-all approach to our services but tailor our programs to meet the specific requirement of the individual or family unit, whilst keeping within the confines of the client’s relocation policy.
You will be part of a first-class global team who work in partnership to exceed the expectations of our growing client base.
Full training and support will be provided.
Main Duties and Responsibilities
You will be single point of coordination for employees and their family throughout their relocation process, working with our specialist partner network across various services including:
- Household Goods
- Sourcing and booking temporary
- School search
- Area
- Home finding
- Tenancy negotiation and
- Settling in and tenancy
- Language and intercultural
- Departures services
- Expense Management
- Pet Services
- Client specific services
In addition to building ongoing working relationships, your daily tasks will also consist of
- Building up close working relationships with Client Human Resources teams
- Understanding, demonstrating and adhering to client policies and procedures
- Proven management and support of our partners including home-search/education consultants, inventory clerks, estate agents as well as household goods partners and DSP’s to deliver the very best collective service
- Proven timely and accurately record updates into the company operating system (Ascent) as per company procedures.
- Run reports from Ascent as required
- Resolving any issues and escalations
- Demonstrating ability to project manage multiple employee moves across different clients and industries
- Cost and revenue control to maximise profitability for each client per relocation or service
- Attending client reviews and presenting as required
- Apply a concierge style to our services which can mean supporting unusual or challenging requests e.g. moving artwork, horses, boats…..sourcing domestic staff or hiring private jets
Experience: Skills /Abilities & Knowledge
- Minimum of 5 years of Senior Relocation Services or Operations Lead experience is required
- In-house or on-site (client-side) experience
- Knowledge of the end-to-end Relocation process to include third party involvement
- General knowledge of household goods moving – import, export and third country moves (would be an advantage) or the skills to learn, interpret and understand this information.
- Good understanding of customs documentation worldwide (would be an advantage) or the skills to the learn, interpret and understand this process.
- Knowledge of the UK property market for both renting and buying
- Knowledge of UK property law and tenant’s obligations
- Commercial awareness to maximise the profitability aspect of each relocation
- Ability to establish, build and maintain relationships both internally and externally
- Ability to display confidence and professionalism in all client interactions
- Possess a consultative and pro-active approach
- Possess excellent written and verbal communication skills
- Possess good presentation
- Demonstrate a strong attention to detail and accuracy with data management
- The ability to work well under pressure
- Ability to multi-task and deliver excellent customer service and meet deadlines in a role where there are significant moving parts and conflicting deadlines to be met.
- Ability to speak an additional language would be advantageous
- The ability to be flexible in a changing working environment and work both as part of a team and/or independently.
- Have the ability to think quickly and creatively and use your own initiative to solve problems
- Demonstrate effective time management and organisational skills, with the ability to be flexible in an ever-changing working environment.
- Willingness to learn new skills and to undertake continuous, professional development
- Have a passion for delivering outstanding client service
- Advanced skills in Microsoft Office (Excel, Power Point, Word and Outlook) would be an advantage
- Open to global travel when required
Desirable Credentials
- Proficiency in a second language - fully conversant in reading, writing and understanding is high advantageous.
Accountability: for GDPR & ISO
- As part of the role, the job holder will be responsible for the processing of information, which may be special
category data by nature. The job holder is obliged to follow the company Data Protection, Information Security
Polices.
- Full compliance and understanding whilst demonstrating full principles of all accredited ISO regulations
Rewards & benefits
- Highly competitive salary.
- Electric car scheme after probation
- Company Kinetic Benefit scheme after 12 months of service
- Mentorship programme
- Part of a Great Place To Work accredited company
- Amazing office environment
- Cutting edge technology provided
Other Information
Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.
Health and Safety: K2 is committed to a healthy and safe working environment. We expect all employees to implement and promote its policy in all aspects of their work.
All candidates require proof that they have the right to work in the UK. Satisfactory references will be required and undertake a pre-employment health check.
At the beginning of 2025, K2 was recertified globally as a Great Place To Work®.
Great Place To Work® is the global authority on workplace culture. To obtain the Great Place To Work® accreditation, a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources that they need to thrive in their role.
As part of the Great Place To Work® certification, companies are scored within areas including trust, values, and leadership. K2’s Trust Index score is 90%, our Values score is 88%, and our Leadership Effectiveness score is 92%. These scores provide us with further proof that we have built a business which nurtures, inspires and challenges our people, giving them everything they need to perform at the highest level. The result? A passionate team, perfectly positioned to deliver an exceptional customer experience.
Please contact the HR team at [email protected] if you need reasonable adjustments to participate in the recruitment process.
We look forward to hearing from you.
