Call center representative Work, Jobs in Scotland (with Salaries)

The position of Remote Center Operations Supervisor in SSR Subsea Robotics exists for the purpose of supervising remote ROV operations in the Onshore Remote Operations Center (OROC).

This individual will support all remote ROV operations on Oceaneering projects, drilling rigs and other vessels of opportunity.

REQUIRED
 Minimum of seven (7) years’ experience offshore industry performing ROV related scopes.
 Five (5) years minimum experience working with Oceaneering ROV systems supporting offshore O&G scopes.
 Strong piloting skillset / comfortable working under critical path higher pressure situations.
 Working knowledge of Microsoft Office Products, and ERP System, PeopleSoft preferred.
 Must hold/maintain a valid passport and be able to obtain visas for international travel.

DESIRED
 Experience with various ROV scopes to include dual ROV construction vessel, drill support, and completions.
 Data communications and data network experience

Work closely with SSR & OPG Project Management, Service Excellence groups, and clients to schedule remote operations at the OROC.
In cooperation with Service Excellence technical support group, ensure that equipment at OROC is in a functional state and ready to support remote operations.
Work with Corporate IT and Integrity Management & Data Solutions groups to maintain robust and secure IT Infrastructure for Remote Operations.
Assist with the creation of procedures, processes, competencies etc. that are specific to remote operations.
Assist with the evaluation and qualification of new technologies that support remote operations.
Ensure standardization of remote services through collaboration with other OROC supervisors.
Assist Sales, Marketing and Commercial in development of marketing materials, proposal development and contract specifications.
Ensure that OROC users work to the established standards for operational excellence.

Key Accountabilities
 Maximize uptime of OROC
 Manage inventory of equipment
 Manage costs associated with operating OROC and stocking equipment

Key Interactions
 Ensure through discussion, alignment with the following groups for support requirements
o Technical Support (Service Excellence)
o Corporate IT
o Integrity Management & Data Solutions
 Ensure through discussion, alignment with the Project and Service Excellence groups for operations scheduling

Critical Behaviors
 Call Out and correct Opt Out / Legacy or any undermining behaviors
 Learn what it means to work effectively in a matrix organization
 Engage in collaborative problem solving and follow through on agreements

Knowledge, Skills, Abilities, and Other Characteristics
- Strong problem-solving track record
- Ability to plan, organize and direct the work of others
- Excellent networking, negotiation, verbal and written skills
- Treats others fairly and with respect

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