Client services manager Work, Jobs in Scotland (with Salaries)

Client Service Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Hybrid work
- Communication skills
- Time management
6d
Client Relations Manager
Nucleus Financial —Edinburgh
- £30,000 - £31,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
Quick apply
20h
Client Programme Manager
Burges Salmon —Edinburgh
- Business development
- Continuous improvement
- Time management
Client Relations Manager - Key Accounts
Nucleus Financial Group —Edinburgh
- Customer service
- Microsoft Office
- IT
- Annual leave
17h
Key Account Manager
Synmatch AI —Scotland
- Sales
- Travel
- Communication skills
- Referral programme
Territory Manager - Scotland
Dental Direct UK Ltd —Scotland
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Business Development Manager
idverde —Scotland
- £45,000 a year
- Full-time
- Sales
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Customer Service Manager
Grant Westfield —Edinburgh
- Management
- Customer service
- No degree
- Annual leave
- Employee discount
Business Development Manager
AMIR SOLUTIONS LTD —Ayr
- £56,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
Administrative Assistant
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Director, Operations Change - Client Projects
Citi —Edinburgh
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Client Relationship Manager
QA Limited —Glasgow
- Sales
- IT
- AI
- Annual leave
- Employee assistance programme
Project/Account Manager
RHT Group —Dunfermline
- From £40,000 a year
- Overtime
- Analysis skills
- Project management
- Travel
- Free parking
- Employee assistance programme
Quick apply
Project Manager
Together in Mind —Dundee
- £50,000 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Organisational skills
- Flexitime
- Work from home
Quick apply
Client Relations Manager - Core Client Relations team
Nucleus Financial Group —Edinburgh
- Customer service
- Microsoft Office
- IT
- Annual leave
17h
Account Manager
Berlin Packaging —Scottish Borders
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Free parking
- Annual leave
Key Account Manager
Swagelok Scotland —Aberdeen
- From £45,000 a year
- Full-time
- Sales
- Driving
- Life insurance
Quick apply
6d
Senior Bid Manager
SSE —Glasgow
- £51,600 - £77,400 a year
- Communication skills
- Employee discount
- Gym membership
13d
Business Development Manager
Global Brands LTD —Edinburgh
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Customer Success Manager
LEAP Legal Software —Glasgow
- £48,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
5d

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client services manager jobs near scotland

Client Service Manager

HSBC Global Services Limited -
Edinburgh

Apply Now

Job details

Full-time
6 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Polish
Communication skills
Time management

Full job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Client Service Manager.

The Client Service Manager (CSM) within Global Payment Solutions (GPS) is responsible for developing strong service-focused relationships with your clients, understanding their business and utilization of our products. Be accountable for the service experience and service improvement initiatives of an assigned portfolio of clients across the GPS Service landscape.

This key role within a top-performing team will focus on clients located in Poland, providing comprehensive management of the GPS service experience for clients, engaging to better understand their service needs and ensure delivery. You will advocate for the client and champion client escalations across HSBC.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

Field and resolve complex service inquiries; ensuring timely response and proactive communications until client expectations are met
Evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed
Be accountable for client escalations; business-as-usual escalations as well as global service escalations, inquiries and/or projects. Coordinate remediation of issues and the communication to clients/internal stakeholders
Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight
Analyse your client inquiry activity (case types) and identify opportunities to:
- Reduce service case volumes and drive digital adoption
- Efficient use of existing/new products
- Improve time to service

Oversee client-initiated projects; facilitate local completion of global client-initiated projects
Engage with Global counterparts for maintenance requests, client queries and escalations
Identify and action red flags before they become client-identified issues

To be successful in this role you should meet the following requirements:

Experience in working within a fast-paced, service-oriented environment with continually changing priorities
Desire to identify and meet customer needs through matching a broad range of products and services
Analytical mindset and a desire to solve problems for others
Time management and organization skills, with the ability to manage multiple time-sensitive tasks
Effective communication and interpersonal skills with experience in interacting across functional lines and building relationships with internal and external stakeholders
Fluency in Polish language

This is a hybrid role based in Edinburgh

The role requires someone that can speak Polish fluently

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

client services manager jobs in scotland

Client Service Manager

Client Relations Manager

Client Programme Manager

Client Relations Manager - Key Accounts

Key Account Manager

Territory Manager - Scotland

Business Development Manager

Customer Service Manager

Business Development Manager

Administrative Assistant

Director, Operations Change - Client Projects

Client Relationship Manager

Project/Account Manager

Project Manager

Client Relations Manager - Core Client Relations team

Account Manager

Key Account Manager

Senior Bid Manager

Business Development Manager

Customer Success Manager

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