Customer experience leader Work, Jobs in Scotland (with Salaries)

Revenue Assurance Metering Agent
GTC Infrastructure —Scotland
- From £28,896 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
12d
Client Services Administrator
Wren Sterling —Scotland
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Health & wellbeing programme
- Work from home
Quick apply
2d
Customer Resilience and Journey Success Team Leader
M&G plc —Stirling
- Full-time
- Military
- Financial services
- Leadership
- Annual leave
11d
Tour Leader (CEO) - Scotland
G Adventures —Scotland
- Part-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Investigations Operations Leader
Department for Work and Pensions —Livingston
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
10d
Customer Service Centre Supervisor
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
- Sick pay
Customer Experience and Insight Manager
Scottish Power —Glasgow
- £55,200 - £69,000 a year
- Customer service
- Annual leave
- Employee discount
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Dundee
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Customer Engagement Manager
Public Sector Resourcing —Aberdeen
- Full-time
- Hybrid work
- Communication skills
- Annual leave
9d
Customer Research Advisor
Castle Water Ltd —Blairgowrie
- £24,349 - £26,000 a year
- Weekend availability
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Life insurance
- Sick pay
Quick apply
4d
Customer Voice and Engagement Manager
Albyn Group —Inverness
- £56,536 - £59,896 a year
- Hybrid work
- Annual leave
- Employee assistance programme
8d
Customer Field Team Leader
CityFibre —Glasgow
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
Quick apply
Scheduling & Real-Time Optimisation Manager
M&G plc —Scotland
- Overtime
- Communication skills
- Time management
- Annual leave
11d
Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Management
- Customer service
- Continuous improvement
5d
Learning Partner - Lanarkshire & Stirlingshire
Bayne's the Family Bakers —Airdrie
- £35,000 a year
- Full-time
- Hospitality
- Bakery
- Travel
- Store discount
- Employee discount
Quick apply
Lead Customer Experience Manager
Sainsbury's —Dundee
- From £36,250 a year
- Management
- Leadership
- Employee discount
Customer Support and Collections Team Leader
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
Customer Service Centre Agent
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Customer Service Representative
The Cigna Group —Greenock
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
4d
Customer Support and Collections Team Leader
Aimée Willow Connex —Scotland
- Continuous improvement
- Communication skills
11d

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Revenue Assurance Metering Agent

GTC Infrastructure
Scotland

Apply Now

Job details

Permanent
From £28,896 a year
12 days ago

Benefits

Company pension

Qualifications

Driving Licence
Organisational skills
IT
Communication skills

Full job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Job Location: Field
Additional Location Information: The North/Scotland
Salary: From £28,896
Contract type: Permanent
Posting End Date: 27/07/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

GTC, part of the BUUK Infrastructure Group, are looking for Revenue Assurance Metering Agent who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

We are ideally looking for someone based in Newcastle. This is a field based role covering the North and Scotland and will involve overnight stays when required due to the size of area that needs covering.

Purpose of this role

Revenue Assurance and Metering Agents will be responsible for investigating BUUK’s multi-utility sites across regions in the UK, contributing in a vital role in ensuring BUUK’s asset portfolio is accurate. Obtaining the reads and metering information from the meters and submitting in a timely manner to increase company revenue.

Your key responsibilities are

Reporting of findings back to the office in a timely manner and in accordance with company policies.

Undertaking accurate Revenue Assurance, Meter Reading of meters, and site visits across defined regions in the UK.

Ensuring targets are met and continuously maintaining high-quality data.

Processing field findings and ensuring internal and industry systems are accurately updated, where required.

Providing accurate quality work within the Team and wider Department.

Reporting any asset defects or issues to Field Force Team Leader and Operations Team immediately.

Undertaking all relevant training to be proficient in the role, including internal systems.

Maintaining and self-managing scheduled workload of investigation work.

Ensuring that investigations are carried out in line with company procedures and investigate.

Maintaining a professional, friendly, helpful, and informative work environment.

Taking ownership and responsibility for work areas and support the Field Force Team Leader where required.

Having a strong interest in operational field-based activity.

Helping to promote and maintain a Safe and Healthy working environment.

Fulfilling targets and objectives set in accordance with quantity of meter read and Revenue Assurance work and region coverage, within allocated area.

Identifying connections which have not been recorded on internal systems.

Qualifications

GCSEs.

Experience/Knowledge

Basic IT knowledge.

Abilities/Skills

Ability to perform under pressure and to tight timescales when required, along with managing own workload.

Ability to work independently and make sound decisions.

Good organisational skills and commitment to achieve targets and improve data quality.

Ability to work to their own initiative.

Ability to drive long distances.

Ability to maintain a helpful and informative work environment.

Efficient and accurate with data entry.

Health & Safety awareness with the ability to identify risks and report.

Desirable

GCSEs level 4 (C) or above.

Experience with meter reading or revenue assurance work within metering.

Experience travelling across the country.

Proficient in the use of Microsoft applications.

Good communication skills.

Conditions of Employment
You will hold a driving licence.

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 10% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.

#GTC

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What's the best thing about BUUK?

We asked our people.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

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We all matter.

Find out about our supportive culture.

Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.

Apply Now

Refine Your Search

customer experience leader jobs in scotland

Revenue Assurance Metering Agent

Client Services Administrator

Customer Resilience and Journey Success Team Leader

Tour Leader (CEO) - Scotland

Investigations Operations Leader

Customer Service Centre Supervisor

Customer Experience and Insight Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Customer Engagement Manager

Customer Research Advisor

Customer Voice and Engagement Manager

Customer Field Team Leader

Scheduling & Real-Time Optimisation Manager

Customer Service Team Leader

Learning Partner - Lanarkshire & Stirlingshire

Lead Customer Experience Manager

Customer Support and Collections Team Leader

Customer Service Centre Agent

Customer Service Representative

Customer Support and Collections Team Leader

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