Customer experience manager Work, Jobs in Scotland (with Salaries)

Customer Success Operations Manager
Mail Bazar Digital Ltd —Edinburgh
- £4,700 - £5,100 a month
- Full-time
- CRM software
- Management
- English
Quick apply
12d
Customer Experience Manager
Sainsbury's —Stirling
- From £32,700 a year
- Management
- Leadership
- Employee discount
Lead Customer Experience Manager
Sainsbury's —Dundee
- From £36,250 a year
- Management
- Leadership
- Employee discount
Investigations Team Manager
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
13d
Customer Success Manager
Volaris Group Inc. —Scotland
- £40,000 - £50,000 a year
- Full-time
- Sales
- Marketing
- Bachelor's degree
- Work from home
- Sick pay
Stores Team Manager
Fife Council —Fife
- £47,604.34 - £57,196.54 a year
- Full-time
- Remote
- Travel
- Communication skills
- Employee discount
10d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Dundee
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Life insurance
Quick apply
10d
Customer Engagement Manager
Public Sector Resourcing —Aberdeen
- Full-time
- Hybrid work
- Communication skills
- Annual leave
4d
Customer Success Manager
Mears Group —Coatbridge
- Up to £46,000 a year
- Management
- Maintenance
- Presentation skills
- Annual leave
- Employee discount
3d
Customer Voice and Engagement Manager
Albyn Group —Invergordon
- £56,536 - £59,896 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Advisor
Boots —Oban
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Operations Manager
Popeyes UK —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
General Manager
Western Nissan —Loanhead
- Up to £85,000 a year
- Full-time
- Management
- In-person
- Store discount
- Annual leave
Quick apply
14d
Area Manager, DDD1
Amazon UK Services Ltd. —Dundee
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Manager
Gorrod, Davie, Kemp, Walker & Company Ltd. —Aberdeen
- From £50,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
- Free parking
- Work from home
Quick apply
Customer Service Manager
Grant Westfield —Edinburgh
- Management
- Customer service
- No degree
- Annual leave
- Employee discount
Hotel Manager
TravelodgeHotels —Aberdeen
- £40,000 a year
- Part-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
Customer Success Manager
LEAP Legal Software —Glasgow
- £48,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
5d

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customer experience manager jobs near scotland

Customer Success Operations Manager

Mail Bazar Digital Ltd
Edinburgh

Quick apply

Job details

Permanent | Full-time
£4,700 - £5,100 a month
12 days ago

Qualifications

CRM software
Management
English
Supervising experience
Account management

Full job description

About the Role:

Edinburgh is a growing centre for digital business, ecommerce, and customer-focused technology services. At Mail Bazar Digital Ltd, we support that growth by helping businesses improve customer communication, streamline service operations, and create smoother digital customer experiences.

We are looking for a Customer Success Operations Manager who can take ownership of customer success processes, service performance, reporting, and operational improvements. You are not just managing customer accounts; you are building the systems, workflows, and standards that help customers receive consistent, reliable, and professional support.

You will work closely with customer success teams, sales, support, operations, and internal stakeholders to improve retention, customer satisfaction, onboarding, reporting, and service delivery. This role is ideal for someone who is organised, commercially aware, data-driven, and confident in improving customer-facing operations.

Key Responsibilities:

Customer Success Operations: Manage and improve the day-to-day processes that support customer onboarding, account management, renewals, service reviews, and customer communication.

Process Improvement: Identify gaps in customer success workflows and implement practical improvements that increase efficiency, consistency, and customer satisfaction.

CRM and Reporting: Maintain accurate customer data, track key performance indicators, prepare reports, and use CRM insights to support better business decisions.

Customer Retention: Support customer retention strategies by identifying risks, monitoring engagement, and helping teams take action before issues affect customer relationships.

Team Coordination: Work with customer success, support, sales, and operations teams to ensure customer requests, escalations, and follow-ups are handled properly.

Service Standards: Create and maintain clear procedures, templates, and service guidelines to ensure a consistent customer experience.

Stakeholder Management: Present operational updates, performance trends, and improvement recommendations to internal management.

What We Are Looking For:

Experience: Previous experience in customer success, customer operations, account management, service delivery, or business operations is preferred.

Operational Skills: Strong understanding of customer workflows, CRM systems, reporting, onboarding processes, and service performance tracking.

Problem-Solving: You can identify operational issues, understand the root cause, and create practical solutions that improve both customer experience and team efficiency.

Communication: You can communicate clearly with customers, internal teams, and management. You are confident explaining processes, updates, and recommendations.

Organisation: You can manage multiple priorities, track deadlines, maintain accurate records, and ensure follow-ups are completed on time.

Mindset: You are proactive, customer-focused, and commercially aware. You understand that strong customer operations help protect revenue, improve satisfaction, and support long-term business growth.

Pay: £4,700.00-£5,100.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in scotland

Customer Success Operations Manager

Customer Experience Manager

Lead Customer Experience Manager

Investigations Team Manager

Customer Success Manager

Stores Team Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Customer Engagement Manager

Customer Success Manager

Customer Voice and Engagement Manager

Customer Advisor

Operations Manager

Customer Care Coordinator

General Manager

Area Manager, DDD1

Operations Manager

Customer Service Manager

Hotel Manager

Customer Success Manager

I want to receive the latest job alerts for customer experience manager in scotland

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