Customer success manager Work, Jobs in Scotland (with Salaries)

Customer Success Operations Manager
Mail Bazar Digital Ltd —Edinburgh
- £4,700 - £5,100 a month
- Full-time
- CRM software
- Management
- English
Quick apply
10d
Customer Success Manager
Volaris Group Inc. —Scotland
- £40,000 - £50,000 a year
- Full-time
- Sales
- Marketing
- Bachelor's degree
- Work from home
- Sick pay
Customer Success Manager
Mears Group —Coatbridge
- Up to £46,000 a year
- Management
- Maintenance
- Presentation skills
- Annual leave
- Employee discount
1d
Customer Success Manager
LEAP Legal Software —Glasgow
- £48,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
3d
Customer Success Manager
Mindbody —Edinburgh
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
12d
Customer Success Manager
Lahiala Business Transformation —Glasgow
- £2,668 - £3,500 a month
- Full-time
- Sales
- Communication skills
Quick apply
1d
Account Manager, Renewables
Hitachi —Scotland
- Full-time
- Remote
- Sales
- Engineering
- Business development
- Flexible schedule
2d
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Account Manager, Renewables
Hitachi Rail —Scotland
- Full-time
- Remote
- Sales
- Engineering
- Business development
- Flexible schedule
2d
Lead Customer Experience Manager
Sainsbury's —Dundee
- From £36,250 a year
- Management
- Leadership
- Employee discount
Business Development Manager - Europe & Africa
NOV Inc. —Aberdeen
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Work from home
- Gym membership
Business Development Manager - Facilities Management
REXEL —Dundee
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Annual leave
- Employee discount
Quick apply
Customer Experience Manager
Sainsbury's —Stirling
- From £32,700 a year
- Management
- Leadership
- Employee discount
Business Development Manager (BDM) - North Wales - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Scotland
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Key Account Manager
Synmatch AI —Scotland
- Sales
- Travel
- Communication skills
- Referral programme
Business Development Manager
idverde —Scotland
- £45,000 a year
- Full-time
- Sales
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Partner Manager - Remote
Jitterbit —Edinburgh
- Full-time
- Remote
- Management
- Sales
- Salesforce
Quick apply
Customer Relationship Manager (Field Sales)
Covetrus —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Employee assistance programme
- Employee discount
8d
Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Galashiels
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Solutions Key Account Manager - Health, Corporate & Performance (Scotland)
Technogym —Glasgow
- CRM software
- Sales
- Marketing
- Health & wellbeing programme
- Employee assistance programme

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customer success manager jobs near scotland

Customer Success Operations Manager

Mail Bazar Digital Ltd
Edinburgh

Quick apply

Job details

Permanent | Full-time
£4,700 - £5,100 a month
10 days ago

Qualifications

CRM software
Management
English
Supervising experience
Account management

Full job description

About the Role:

Edinburgh is a growing centre for digital business, ecommerce, and customer-focused technology services. At Mail Bazar Digital Ltd, we support that growth by helping businesses improve customer communication, streamline service operations, and create smoother digital customer experiences.

We are looking for a Customer Success Operations Manager who can take ownership of customer success processes, service performance, reporting, and operational improvements. You are not just managing customer accounts; you are building the systems, workflows, and standards that help customers receive consistent, reliable, and professional support.

You will work closely with customer success teams, sales, support, operations, and internal stakeholders to improve retention, customer satisfaction, onboarding, reporting, and service delivery. This role is ideal for someone who is organised, commercially aware, data-driven, and confident in improving customer-facing operations.

Key Responsibilities:

Customer Success Operations: Manage and improve the day-to-day processes that support customer onboarding, account management, renewals, service reviews, and customer communication.

Process Improvement: Identify gaps in customer success workflows and implement practical improvements that increase efficiency, consistency, and customer satisfaction.

CRM and Reporting: Maintain accurate customer data, track key performance indicators, prepare reports, and use CRM insights to support better business decisions.

Customer Retention: Support customer retention strategies by identifying risks, monitoring engagement, and helping teams take action before issues affect customer relationships.

Team Coordination: Work with customer success, support, sales, and operations teams to ensure customer requests, escalations, and follow-ups are handled properly.

Service Standards: Create and maintain clear procedures, templates, and service guidelines to ensure a consistent customer experience.

Stakeholder Management: Present operational updates, performance trends, and improvement recommendations to internal management.

What We Are Looking For:

Experience: Previous experience in customer success, customer operations, account management, service delivery, or business operations is preferred.

Operational Skills: Strong understanding of customer workflows, CRM systems, reporting, onboarding processes, and service performance tracking.

Problem-Solving: You can identify operational issues, understand the root cause, and create practical solutions that improve both customer experience and team efficiency.

Communication: You can communicate clearly with customers, internal teams, and management. You are confident explaining processes, updates, and recommendations.

Organisation: You can manage multiple priorities, track deadlines, maintain accurate records, and ensure follow-ups are completed on time.

Mindset: You are proactive, customer-focused, and commercially aware. You understand that strong customer operations help protect revenue, improve satisfaction, and support long-term business growth.

Pay: £4,700.00-£5,100.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in scotland

Customer Success Operations Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Account Manager, Renewables

Customer Care Coordinator

Account Manager, Renewables

Lead Customer Experience Manager

Business Development Manager - Europe & Africa

Business Development Manager - Facilities Management

Customer Experience Manager

Business Development Manager (BDM) - North Wales - Circa 41k Package- 53k OTE Uncapped

Key Account Manager

Business Development Manager

Partner Manager - Remote

Customer Relationship Manager (Field Sales)

Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped

Solutions Key Account Manager - Health, Corporate & Performance (Scotland)

I want to receive the latest job alerts for customer success manager in scotland

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