Customer success specialist Work, Jobs in Scotland (with Salaries)

Customer Success Manager
LEAP Legal Software —Glasgow
- £48,000 a year
- Full-time
- Microsoft Word
- Bachelor's degree
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Volaris Group Inc. —Scotland
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Marketing
- Bachelor's degree
- Work from home
- Sick pay
Implementation Specialist / Technical Product Specialist
Volaris Group Inc. —Scotland
- £40,000 - £45,000 a year
- Full-time
- Remote
- Up to 50% travel
- Analysis skills
- Bachelor's degree
- Sick pay
Global Complaints Specialist - Chase UK
JPMorganChase —Edinburgh
- Full-time
- Master's degree
- Conflict management
- AI
7d
Customer Support Specialist - Aviation
Scottish Leather Group —Paisley
- £0.01 a year
- CRM software
- ERP systems
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Computer literacy
- Computer skills
- Banking
11d
OT Implementation Consultant
Fred. Olsen Ltd —Glasgow
- £27,500 - £40,000 a year
- Employee discount
L&D Administrator
GAP Group —Glasgow
- Temporary
- Microsoft Office
- Administrative experience
- Data entry
Research Funding Specialist
University of Edinburgh —Edinburgh
- Full-time
- Hybrid work
- Customer service
- University
- School
- Annual leave
- Employee discount
5d
PMO Analyst
GAP Group —Glasgow
- Full-time
- Analysis skills
- Agile
Senior Manager, Migration Workstream Lead/Project Manager – Investment Management & Wealth, Operations Industry & Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Agile
- Budgeting
- Communication skills
Client Experience Specialist
Go Swag —Glasgow
- £25,000 a year
- Hybrid work
- CRM software
- Communication skills
13d
Sr Therapeutic Specialist, Oncology - N England & Scotland’
Gilead Sciences —Edinburgh
- Full-time
Senior Trade Compliance Specialist - UK
Jabil Circuit —Coatbridge
- Full-time
- ERP systems
- Bachelor's degree
- No degree
Well Completions Account Manager
Welltec —Aberdeen
- CRM software
- Engineering
- Public speaking
5d
Three Mobile Transformation Product Specialist
VodafoneThree —Glasgow
- Full-time
- Hybrid work
- Employee discount
Quick apply
Application Consultant
Scottish Power —Glasgow
- £59,000 - £74,000 a year
- Annual leave
- Employee discount
Investigations Manager
Maritime and Coastguard Agency —Glasgow
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee assistance programme
Customer Experience Specialist, Sales - Edinburgh
Tesla —Newbridge
- Weekend availability
- CRM software
- Customer service
- Presentation skills
Reward Delivery Specialist
Heathrow —Glasgow
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Work from home
3d

I want to receive the latest job alerts for customer success specialist in scotland

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success specialist jobs near scotland

Customer Success Manager

LEAP Legal Software -
Glasgow

Quick apply

Job details

Full-time
£48,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Word
Driving Licence
Client engagement
Xero
Bachelor's degree
Customer renewal management
Customer loyalty building
Organisational skills
Relationship management
Customer support
Communication skills
Time management

Full job description

The Role

Customer Success Manager - LegalTech

Location: Glasgow (Hybrid) | Permanent | Full-Time

Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step.

About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms.

Our mission is simple: to help lawyers who help people.

Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast-growing global technology business where ambitious people thrive.

The Opportunity

Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one.

You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post-implementation follow-ups, you will provide hands-on support both on-site and face-to-face, ensuring clients feel confident integrating LEAP into their daily operations.

This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business-as-usual.

Requirements

What you'll do

Build strong relationships with customers to drive satisfaction, loyalty, and long-term retention
Act as a trusted advisor and subject matter expert for LEAP software
Support customers across Scotland to maximise value from their LEAP case management software
Promote adoption of the full LEAP product suite, including new features and functionality
Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities
Proactively address customer concerns and resolve issues in collaboration with internal teams
Deliver onsite and remote training sessions to support product adoption and best practice use
Engage with customers throughout their lifecycle to ensure continued success with LEAP
Identify opportunities to develop reference customers and support new business initiatives
Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices

What you'll bring

3-5 years’ experience in a Customer Success, Account Management, or similar client-facing role
Experience managing customer renewals and maintaining service quality
Willingness to travel across Scotland approximately 2 to 3 days per week
Excellent organisational and time management skills
Strong written and verbal communication skills
Self-motivated, disciplined, and able to work independently
Passion for technology and helping customers succeed with software
Ability to clearly explain solutions and workarounds in a simple, concise way
Full UK driving licence and access to a car (car allowance provided)
Professional, articulate, and well presented
Strong working knowledge of Microsoft Word, Excel, and Outlook

Desirable

- Legal or accounting background or relevant qualifications
- Understanding of small law firm environments and client expectations
- Knowledge of Solicitors’ Accounts Rules
- Experience delivering onsite or remote training
- Basic knowledge of Xero

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application

Benefits

What you'll get

Career & Growth

Generous professional development fund
Support for training, learning, and career progression

Health & Wellbeing

Private health insurance (including dental and optical)
£80 monthly gym contribution
Employee Assistance Programme
Life insurance cover

Financial Benefits

8% employer pension contribution
PerkBox membership with discounts and rewards
Cycle to Work scheme
Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

25 days annual leave + 8 bank holidays
Enhanced parental leave
One paid volunteer day each year for a charity of your choice

Work environment

Friendly, supportive, and driven culture
Free healthy breakfast, light lunch, and snacks
Regular socials

Life at LEAP
Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 14th August 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

Quick apply

Refine Your Search

customer success specialist jobs in scotland

Customer Success Manager

Customer Success Manager

Implementation Specialist / Technical Product Specialist

Global Complaints Specialist - Chase UK

Customer Support Specialist - Aviation

Specialist Customer Care Advisor - Telephony

OT Implementation Consultant

L&D Administrator

Research Funding Specialist

PMO Analyst

Senior Manager, Migration Workstream Lead/Project Manager – Investment Management & Wealth, Operations Industry & Domain Solutions, Technology & Transformation

Client Experience Specialist

Sr Therapeutic Specialist, Oncology - N England & Scotland’

Senior Trade Compliance Specialist - UK

Well Completions Account Manager

Three Mobile Transformation Product Specialist

Application Consultant

Investigations Manager

Customer Experience Specialist, Sales - Edinburgh

Reward Delivery Specialist

I want to receive the latest job alerts for customer success specialist in scotland

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected