Customer support & client services managers Work, Jobs in Scotland (with Salaries)

Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Customer Service & Fulfilment Manager
Walker Slater —Loanhead
- £33,000 - £38,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
14d
Regional Delivery Associate - Stornoway
Reed In Partnership —Stornoway
- £28.89 an hour
- Full-time
- Customer service
- Supervising experience
- Team management
Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Team Leader
ESP Group —Arbroath
- Full-time
- Computer literacy
- Team management
- Computer skills
- Flexible schedule
Quick apply
Assessment Centre Manager (Glencorse)
Capita —Penicuik
- £60,000 a year
- Weekend availability
- Team management
- Recruiting
- In-person
- Employee discount
2d
Sales Supervisor
STARK Group —Kilmarnock
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Employee discount
- Flexible schedule
Hub Coordinator - Peffermill Industrial Estate
City of Edinburgh Council —Edinburgh
- £40,501 - £47,639 a year
- Team management
2d
Regional Guest Services Manager - Scotland & Ireland
Portico Corporate Reception Management —Glasgow
- £42,000 a year
- Full-time
- Continuous improvement
- Travel
- Training & development
- Annual leave
- Life insurance
Quick apply
1d
Office Supervisor
apetito —Perth
- £14.94 an hour
- Full-time
- CRM software
- English
- Training & development
- Employee discount
13d
Sales Supervisor
Breedon Group plc —Dundee
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Telesales Team Lead Assistant
Reynolds Food Group —Kilmarnock
- £29,000 a year
- Weekend availability
- Microsoft Word
- Supervising experience
- Mentoring
- Employee discount
Quick apply
2d
Service Manager
SunbeltRentals —Inverness
- Customer service
- Computer literacy
- Supervising experience
- Annual leave
Quick apply
Service Delivery Manager
Clearwater Analytics, Ltd. —Edinburgh
- Writing skills
- Business development
- Bachelor's degree
Quick apply
3d
Senior Sales Adviser
STARK Group —Edinburgh
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Employee discount
- Flexible schedule
1d
E+ Customer Experience Manager
British Council —Edinburgh
- £30,839 a year
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
Customer Service Quality Control & Performance Coach
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Salesforce
- Research
Team Leader - Savings
Shawbrook —Glasgow
- Full-time
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
Senior Manager, Customer Success Engineering
Veeam Software —Glasgow
- Remote
- Leadership
- Annual leave
- Employee assistance programme
2d
Team Manager (Robotics)
Gammies Groundcare —Angus
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Computer literacy
- Team management
- Free parking
- Annual leave

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Customer Service Team Manager

HarperCollins UK
Glasgow

Quick apply

Job details

Permanent

Qualifications

Report writing
Operations management
Report generation
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Complaint handling
Performance management
Organisational skills
Customer interaction
Training & development
Team motivation leadership

Full job description

Description

Please note this vacancy may close before the deadline, subject to the volume of applications received. We encourage you to apply as soon as possible.

This role exists to be an integral part of the Customer & Clients Services Team, you are responsible for co-ordinating the work of others to ensure front line support of our customer, clients & stakeholders is delivered to high quality standards, consistently, acting as a conduit between the operations and technology teams to facilitate effective and managed solutions to daily workload requests, queries and challenges that impact the customer experience.

Key Responsibilities

Effectively lead a strong team, supporting them in their day to day activities, driving performance and focusing on embedding a coaching and development structure
Seek, create, and deliver opportunities through your team and personally to support excellent performance by improving processes, maximising resource, and efficiencies.
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
Enhancing customer service experience wherever possible
Keeping accurate records and documenting customer service actions
Analysing daily dashboard statistics ensuring staff productivity is high, with focus on achieving first time resolution
Compiling accurate reports on team activity
Controlling workflow to achieve daily department SLA’s

Skills, Knowledge & Expertise

Proven work experience in a similar type of role focused on delivering excellent customer service
Excellent knowledge of management methods and techniques
Experience working closely with clients and customers
Experience handing customer issues and complaints professionally and efficiently
Strong sense of urgency in a fast-paced environment
Prioritising and working to tight deadlines
Flexible, reliable, and patient
Quick and critical thinker
Excellent organisational skills
Ability to motivate team members and colleagues
Resilient and able to work under pressure
Results and targets focused
A strong desire to support and develop those around you

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to [email protected] with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

About HarperCollins UK

With a history stretching back over 200 years, HarperCollins is the second largest consumer book publisher in the world. Here at HarperCollins UK, we publish around 1,500 books a year for readers of all ages and interests.

Our bestsellers include Bernard Cornwell, Adele Parks, Jonathan Franzen, and Chimamanda Ngozi Adichie. Memoirs of British prime ministers. Hilary Mantel’s Wolf Hall trilogy. George R. R. Martin’s A Song of Ice and Fire series. And legendary titles by legacy authors J.R.R. Tolkien, Agatha Christie and C.S. Lewis.

We’re home to the most iconic bears, Paddington, Rupert and Winnie-the-Pooh, and Judith Kerr, Rob Biddulph and Michael Morpurgo, Mr Men & Little Miss, Thomas & Friends and Minecraft for our younger readers.

We have offices in London, Honley, Manchester, Edinburgh, Glasgow and Dublin. In London, we’re in The News Building with News UK. Keeping our historic connection to Glasgow, we’re also based in the Robroyson district where each week, our distribution centre sends up to 3 million books around the world.

Quick apply

Refine Your Search

customer support & client services managers jobs in scotland

Customer Service Team Manager

Customer Service & Fulfilment Manager

Regional Delivery Associate - Stornoway

Customer Service Team Leader

Team Leader

Assessment Centre Manager (Glencorse)

Sales Supervisor

Hub Coordinator - Peffermill Industrial Estate

Regional Guest Services Manager - Scotland & Ireland

Office Supervisor

Sales Supervisor

Telesales Team Lead Assistant

Service Manager

Service Delivery Manager

Senior Sales Adviser

E+ Customer Experience Manager

Customer Service Quality Control & Performance Coach

Team Leader - Savings

Senior Manager, Customer Success Engineering

Team Manager (Robotics)

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About HarperCollins UK

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