Help desk Work, Jobs in Scotland (with Salaries)

IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Associate Director, IT Asset Management, Cyber, Extended Enterprise, Defence & Security, Government and Public Sector
Deloitte —Aberdeen
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
IT Support Apprentice
Aspire Technology Solutions —Glasgow
- £17,000 a year
- Full-time
- Remote
- Customer service
- Travel
- IT
- Free parking
- Annual leave
Quick apply
2d
Cyber Security Analyst
Aggreko —Glasgow
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- APIs
2d
Digital Help Desk Apprentice
QA Apprenticeships —Glasgow
- £22,000 a year
- Full-time
- IT
Field Interviewer - Hebrides
the National Centre for Social Research —Scotland
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Junior MDM Analyst
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
11d
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
Digital Workplace Consultant
Cobry —Glasgow
- Full-time
- Remote
- Work from home
Customer Service Advisor - 6 months FTC
SWARCO —Dundee
- £26,250 a year
- Weekend availability
- Customer service
- Microsoft Office
- Computer skills
- Employee assistance programme
Quick apply
9d
2nd Line Support Engineer
Capgemini —Inverness
- Hybrid work
- AWS
- In-person
10d
Night Porter
Elior UK —Scotland
- £14.45 an hour
- Night shift
- Hospitality
- Bar
- Customer service
Quick apply
9d
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
IT Support Technician
Eurostampa UK —Cumbernauld
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
1st Line Service Desk Team Leader
Capgemini —Inverness
- Hybrid work
- AWS
10d
Senior Consultant or Manager, IT Asset Management, Cyber, Extended Enterprise, Defence & Security, Government and Public Sector
Deloitte —Aberdeen
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT System Support User
Mowi ASA —Rosyth
- Call to connect
- Microsoft Outlook
- Travel
- IT
1d
Telephony and Connectivity Analyst
ARO —Glasgow
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
- Employee assistance programme
Quick apply
12d
Inside Sales Executive
Canon —Scotland
- £27,177 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Employee discount

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IT Support Services Technician

Percepta -
Glasgow

Quick apply

Job details

Permanent | Full-time
£34,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
On-site parking

Qualifications

Azure
Microsoft Outlook
Customer service
Windows
AWS
CompTIA Network+
Computer networking
Organisational skills
ServiceNow
IT
Communication skills
CompTIA A+
Time management
Help desk
Information Technology

Full job description

IT Support Services Technician
GB-SCO-Glasgow

Description

IT SUPPORT SERVICES TECHNICIAN

At Percepta, we bring first-class service across each market we support. As an IT Support Services Technician in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

Employment Details:

Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week, Monday to Friday 8am to 5pm. Paid overtime may be required as needed.
Salary: £34,000 per annum + Annual Performance Bonus

Location: Glasgow

What You’ll Be Doing

The IT Support Technician provides first- and second-line technical support, acting as the primary point of contact for end users to ensure a high level of customer satisfaction. The role involves logging, tracking, and resolving Service Desk requests, managing user access and system permissions, and escalating issues where necessary while maintaining ownership through to resolution. Working in line with documented procedures, the Technician also supports a range of administrative and operational IT tasks as directed by the IT Manager.

During a Typical Day, You’ll

Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools.
Accurately log, document, and track incidents in ServiceNow or other required systems.
Carry out daily operational checks and monitor system performance to ensure availability before production hours.
Deliver local IT support including hardware setup, imaging, upgrades, repairs, asset management, and PC relocations.
Administer or support user access management, including ID creation and application permissions.
Work flexibly across IT support shifts, including participation in on-call cover, while escalating complex issues appropriately and supporting a collaborative team environment.

What You Bring to the Role

Associate degree or equivalent work IT experience.
CompTIA A+ desirable
CompTIA Network+ desirable
Mid-level experience of Help Desk or Desktop hardware and software experience in an corporate or call centre environment.
Experience with basic Network troubleshooting.
Experience with basic Azure, Cloud Services (AWS), and Telephony troubleshooting.
Experience with ticketing systems, preferably ServiceNow.

Skills

Strong communication, customer service and organizational skills.
Strong problem resolution and decision-making skills.
Working knowledge of Windows 10/11.
Working knowledge of Outlook and Office365.
A good listener with a proven ability to build relationships with all levels of staff.
Strong time management skills, attention to detail and outstanding follow-up skills.
The ability to work well under pressure with tight deadlines.

Travel

Up to 5% travel may be required.

What You Can Expect

25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
Company pension
Life Assurance 4 x annual salary
Contributory pension scheme
Private Medical and Insurance and discounted dental scheme
Comprehensive travel insurance for you and family in line with Scheme rules
Discounts on brand new vehicles
Employee Assistance Program (EAP)
Cycle to work scheme
Free On-site parking

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Right to Work

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.

Equal Opportunities Statement

Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.

#LI-remote

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Refine Your Search

help desk jobs in scotland

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Associate Director, IT Asset Management, Cyber, Extended Enterprise, Defence & Security, Government and Public Sector

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IT System Support User

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