Helpdesk team leader Work, Jobs in Scotland (with Salaries)

L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
- Employee discount
- Life insurance
Operational Resilience Assistant Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Financial services
10d
IT Support
Covetrus —Dumfries
- Full-time
- Computer literacy
- Communication skills
Cleaning Team Leader - Mobile Scotland - Nights Sky Spaces
Emcor —Livingston
- £31,554 a year
- Full-time
- Computer literacy
- English
- Cleaning
- Employee assistance programme
- Referral programme
Quick apply
Customer Support Advisor (9 months FTC)
Snappy Shopper —Dundee
- Weekend availability
- CRM software
- In-person
- Communication skills
Quick apply
Laboratory Steward
Leonardo UK Ltd —Edinburgh
- £37,318 - £53,550 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Mobile Regional Technical Supervisor
Equans —North Lanarkshire
- Full-time
- Annual leave
- Employee assistance programme
2d
Client Services Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Continuous improvement
- Banking
20h
Cleaning Operative
Mitie —Montrose
- £13,988 a year
- Monday to Friday
- English
- Cleaning
8d
Global Payment Solutions- Client Service Manager- French Speaking
HSBC Global Services Limited —Edinburgh
- Full-time
- Communication skills
- Banking
- Time management
1d
CIB AND HCIB RC RISK STEWARDSHIP SENIOR MANAGER
HSBC Global Services Limited —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
20h
Custody Tax Technical Manager
HSBC Global Services Limited —Edinburgh
- Full-time
20h
Mechanical Manager
Equans —Edinburgh
- Full-time
- Management
- Annual leave
- Employee assistance programme
Lead IT Security Engineer
V.Group —Glasgow
- Computer Science
- Bachelor's degree
Chiller Service Engineer
Daikin Industries Ltd. —Glasgow
- Overtime
- Communication skills
- Annual leave
Quick apply

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L1 Service Desk Team Leader

XMA -
Livingston

Apply Now

Job details

Permanent | Full-time
£28,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

IT team management
Performance management
Team management
Customer support
Customer interaction
Information technology team management
Help desk

Full job description

Location: Livingston

SALARY: £28,000 - £32,000 per annum

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills?

If you answered yes to any of the above, we may have the role for you!

We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.

At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join XMA, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact.

Together, we turn ambition into achievement.

JOB SPECIFICATION:

You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk
Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email
1-2-1s and coaching plans within your team, plus the delivery of performance reviews
Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.

This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.

REQUIREMENTS:

Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment
Confident delivering customer service and dealing with clients both by phone or email
A keen interest in IT or experience managing a helpdesk team

Inclusion at XMA

At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at [email protected], and we will be happy to support you.

KEYWORDS: 1st Line IT Support, 1st Line, 1st Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader

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Refine Your Search

helpdesk team leader jobs in scotland

L1 Service Desk Team Leader

Operational Resilience Assistant Manager

IT Support

Cleaning Team Leader - Mobile Scotland - Nights Sky Spaces

Customer Support Advisor (9 months FTC)

Laboratory Steward

Mobile Regional Technical Supervisor

Client Services Manager

Cleaning Operative

Global Payment Solutions- Client Service Manager- French Speaking

CIB AND HCIB RC RISK STEWARDSHIP SENIOR MANAGER

Custody Tax Technical Manager

Mechanical Manager

Lead IT Security Engineer

Chiller Service Engineer

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