Service associate Work, Jobs in Scotland (with Salaries)

Customer Service Associate
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
Customer Service Associate
UPS —Edinburgh
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Test Centre Associate - Stirling
Reed In Partnership —Stirling
- £13.45 an hour
- Weekend availability
- Customer service
- Driving
Human Resources Coordinator - Part Time 24 hrs per week
Marriott International, Inc —Edinburgh
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Regional Delivery Associate Support - Lochmaddy
Reed In Partnership —Lochmaddy
- £18.88 an hour
- 8 hour shift
- Customer service
- Supervising experience
- Driving
Human Resources Business Partner (9 month FTC)
Charles River Laboratories —Tranent
- £35,000 - £45,000 a year
- Full-time
- Sales
- Administrative experience
- Analysis skills
Manufacturing Production Associate
Raytheon —Livingston
- Part-time
- Assembly
- Organisational skills
- Communication skills
- Sick pay
Senior Analyst, Project Administration Support, Asset Pricing Team, Audit and Assurance – 12 month FTC
Deloitte —Edinburgh
- Hybrid work
- Microsoft Excel
- No experience needed
- Communication skills
11d
Customer Support Associate (Later Stage Mortgages)
Nationwide Building Society —Glasgow
- From £26,500 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Administrator Assistant
Balmoral Group —Aberdeen
- Microsoft Word
- Microsoft Excel
- Computer literacy
10d
Production Associate
Raytheon —Glenrothes
- Full-time
- Assembly
- Organisational skills
- Communication skills
- Sick pay
254192 (MG) Associate Clinical Scientist
NHS Scotland —Lothian
- £35,392 - £52,679 a year
- Bachelor's degree
- No degree
- IT
7d
Assistant Banking Manager, Edinburgh
Hampden Bank —Edinburgh
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Customer Support and Collections Team Leader
Aimée Willow Connex —Scotland
- Continuous improvement
- Communication skills
13d
Resident Service Associate
Moda Living —Edinburgh
- £27,040 a year
- Full-time
- Bilingual
- Customer service
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Renewable Energy Development Advisor - Associate
Savills —Edinburgh
- Full-time
- Remote
- Negotiation
- Annual leave
Accounts Associate
Saffery —Inverness
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- QuickBooks
- Profit sharing
- Annual leave
Operations Associate
Fitch Solutions —Glasgow
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate, Asset Finance Broker Sales
Lloyds Banking Group —Glasgow
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
13d
Accounts Senior Associate
Saffery —Inverness
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- QuickBooks
- Profit sharing
- Annual leave

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Customer Service Associate

Close Brothers -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Customer service
Analysis skills
IT
Customer support
Financial services
Communication skills
Banking

Full job description

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Asset Finance (CBAF) team where you'll play an important role in delivering a seamless, compliant, and positive experience for our customers throughout their journey with us, supporting a wide range of in-life account activities (excluding collections).

You don't need previous experience to succeed in this role, instead we're looking for someone with excellent communication skills, a genuine empathy for customers, and a commitment to delivering a consistently high standard of service. Previous customer service experience, particularly within banking or financial services, would be beneficial

RESPONSIBILITIES

Empathetically communicate with customers through all available channels including telephone, post and email
Handle and accurately capture all service requests ensuring compliance with policies and SLAs
Accurately capture service requests received by email, portal, post or telephone
Update customer and bank details promptly and accurately
Support in-life account management tasks such as payment date changes, asset replacements, settlement processing, cancellations, and withdrawals.
Refer complaints in line with policy and assist with resolution activities where needed.
Identify potential vulnerability indicators and follow established processes to ensure suitable customer support
Manage bereavement cases sensitively and in accordance with agreed procedures.
Process card payments, refunds, and in-life intermediary payments
Conduct ongoing customer due diligence throughout the lifecycle and support audit and ad-hoc information requests

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

Customer focused, able to appreciate customer needs and deliver good outcomes
Able to demonstrate empathy and understanding in customer interactions
Strong relationship building skills, quick to develop and maintain relationships both internally and externally
Able to demonstrate accuracy and a strong attention to detail
An ability to work independently as well as part of a team
Numerate with analytical ability

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Experience of providing excellent Customer support
Good knowledge of Microsoft Products
Previous knowledge and experience of the Financial Services Industry and in similar operational or customer facing roles
Previous knowledge and experience of the Asset Finance industry.

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [email protected] or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

#LI-JN1 #LI-HYBRID #LI-CBAFL

At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.

Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.

We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.

Apply Now

Refine Your Search

service associate jobs in scotland

Customer Service Associate

Customer Service Associate

Test Centre Associate - Stirling

Human Resources Coordinator - Part Time 24 hrs per week

Regional Delivery Associate Support - Lochmaddy

Human Resources Business Partner (9 month FTC)

Manufacturing Production Associate

Senior Analyst, Project Administration Support, Asset Pricing Team, Audit and Assurance – 12 month FTC

Customer Support Associate (Later Stage Mortgages)

Administrator Assistant

Production Associate

254192 (MG) Associate Clinical Scientist

Assistant Banking Manager, Edinburgh

Customer Support and Collections Team Leader

Resident Service Associate

Renewable Energy Development Advisor - Associate

Accounts Associate

Operations Associate

Associate, Asset Finance Broker Sales

Accounts Senior Associate

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