Service desk agent Work, Jobs in Scotland (with Salaries)

Ticketing Desk
PrimeFlight —Aberdeen
- Communication skills
Reservations Agent - Concierge Team
Hogs Haven Golf Club —St. Andrews
- From £29,500 a year
- Full-time
- CRM software
- Hospitality
- English
- Free parking
- Work from home
Quick apply
11d
Field Interviewer - Galashiels
the National Centre for Social Research —Galashiels
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - Kirkcaldy
the National Centre for Social Research —Kirkcaldy
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - Dumfries
the National Centre for Social Research —Dumfriesshire
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Assistant Reception Manager
FAIRMONT —St. Andrews
- Full-time
- Hotel
- Leadership
- Employee discount
Quick apply
Field Interviewer - Kilmarnock
the National Centre for Social Research —Kilmarnock
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - Paisley
the National Centre for Social Research —Paisley
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - Fife
the National Centre for Social Research —Fife
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
9d
Field Interviewer - Dundee
the National Centre for Social Research —Dundee
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - Ayrshire
the National Centre for Social Research —Ayrshire
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
9d
Field Interviewer - Inverness
the National Centre for Social Research —Inverness
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - Western Isles
the National Centre for Social Research —Eilean Siar
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - Motherwell
the National Centre for Social Research —Motherwell
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Senior Software Engineer
Opus 2 —Edinburgh
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Java
- AWS
- Mentoring
- Employee assistance programme
Quick apply
Geotechnical Engineer-Scotland
Amey Ltd —Motherwell
- Mentoring
- Annual leave
Quick apply
11d

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Reservations Agent - Concierge Team
Hogs Haven Golf Club —St. Andrews
Off-Season (Nov – April):* Office-based with some work from home flexibility - 5 days Mon - Sun. Engaging with club members, building trust and rapport in…
From £29,500 a year
Quick apply
11d

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Ticketing Desk

PrimeFlight -
Aberdeen

Apply Now

Job details

Qualifications

Financial reconciliation support
Aviation passenger services
Customer support
Customer interaction
Communication skills

Full job description

At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter. Details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.

If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.

The Ticket Desk Agent is responsible for delivering excellent customer service to passengers and airline partners while providing support with ticketing, reservations, baggage services, and travel enquiries. The role requires a professional and flexible individual who can remain calm under pressure and work effectively both independently and as part of a team in a fast-paced airport environment.

Role Responsibilities:

Assist passengers with reservations, ticket sales, amendments, refunds, and general travel enquiries.
Provide accurate information on fares, routes, schedules, baggage allowances, and airline products.
Handle payment transactions and complete daily payment reconciliations in accordance with company procedures.
Manage baggage-related enquiries, including short-shipped, delayed, and misrouted baggage cases.
Liaise with airline and baggage teams to trace luggage and provide timely updates to passengers.
Process baggage charges and excess baggage payments where required.
Support check-in and boarding gate operations when necessary.
Dealing with flight disruptions, delays, and cancellations.
Ensure compliance with airline, airport, security, and health and safety procedures at all times.

What were looking for?

The successful candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to work under pressure. A good knowledge of, or willingness to learn, the following is essential:

Reservations systems
Fares and ticketing procedures
Payment reconciliation
Baggage services, including short-shipped and delayed baggage processes
Check-in and boarding gate procedures
Disruption processes and procedures for all airlines

PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Apply Now

Refine Your Search

service desk agent jobs in scotland

Ticketing Desk

Reservations Agent - Concierge Team

Field Interviewer - Galashiels

Field Interviewer - Kirkcaldy

Field Interviewer - Dumfries

Assistant Reception Manager

Field Interviewer - Kilmarnock

Field Interviewer - Paisley

Field Interviewer - Fife

Field Interviewer - Dundee

Field Interviewer - Ayrshire

Field Interviewer - Inverness

Field Interviewer - Western Isles

Field Interviewer - Motherwell

Senior Software Engineer

Geotechnical Engineer-Scotland

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