Direct support specialist Work, Jobs in Sct (with Salaries)

Specialist Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Banking
- Life insurance
Community Services Officer
Gogo Inbox Community and Resource Services —Airdrie
- £36,000 - £40,000 a year
- Full-time
- Microsoft Word
- Conflict management
- In-person
Quick apply
Office Administrator
Sports Labs Ltd —Livingston
- £25,420 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
9d
Specialist and Expert Advocate for Children
Advocacy After Fatal Domestic Abuse —Scotland
- £33,000 a year
- Temporary
- Remote
- Experience working with children
- Travel
- Communication skills
- Annual leave
9d
Operations Specialist I-III (UK)
Airspace —Glasgow
- £36,000 - £65,000 a year
- Remote
Quick apply
10d
Operational Delivery Professional - Dundee
Department for Work and Pensions —Dundee
- £27,866 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
10d
Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Computer literacy
- Computer skills
- Banking
Tendering Professionals
Subsea 7 —Aberdeen
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
Operations Support Manager
Oceaneering —Rosyth
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
G2 Administrative Assistant (Hamilton)
South Lanarkshire Council —South Lanarkshire
- £14,663 - £14,872 a year
- Part-time
- Customer service
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Quality Assurance Assistant
Cake Decor Ltd —Glasgow
- £27,000 a year
- Full-time
- English
- Analysis skills
- Quality control
- Free parking
Quick apply
1d
Project Co-ordinator
Hymans Robertson LLP —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
8d
Client Service Advisor
Barclays —Glasgow
- Monday to Friday
- Communication skills
- Banking
Fraud Specialist
Teleperformance —Glasgow
- Up to £28,500 a year
- Full-time
- English
- Communication skills
- Banking
- Annual leave
- Employee discount
Environmental operative
Aberdeen City Council —Aberdeen
- £16.50 an hour
- School
15h
HR Generalist (Part Time, 20 Hr/Week)
Exergy3 —Edinburgh
- £38,000 - £45,000 a year
- Part-time
- Hybrid work
- Contracts
- Negotiation
- Annual leave
Quick apply
10h
Assistant Operations Manager
Here! Student Living —Glasgow
- £27,000 a year
- Full-time
- Sales
- Business development
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
10d
Environmental Driver
Aberdeen City Council —Aberdeen
- £16.50 - £18.00 an hour
- School
9d
HR Consultant
AAB —Edinburgh
- £30,000 - £32,000 a year
- Hybrid work
- Management
- Sales
- Research
- Annual leave
- Employee assistance programme
9d
Senior Customer Service Advisor
Barclays —Inverness
- £27,700 a year
- Weekend availability
- Travel
- Banking
- Life insurance

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Specialist Customer Service Advisor

Barclays -
Glasgow

Apply Now

Job details

Permanent
£27,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer interaction
Banking

Full job description

Date live: 30/07/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000125157

Join us at Barclays as a Specialist Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.

As part of our Customer Care team, you’ll with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role will be based in Glasgow.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

direct support specialist jobs in sct

Specialist Customer Service Advisor

Community Services Officer

Office Administrator

Specialist and Expert Advocate for Children

Operations Specialist I-III (UK)

Operational Delivery Professional - Dundee

Specialist Customer Care Advisor - Telephony

Tendering Professionals

Operations Support Manager

G2 Administrative Assistant (Hamilton)

Quality Assurance Assistant

Project Co-ordinator

Client Service Advisor

Fraud Specialist

Environmental operative

HR Generalist (Part Time, 20 Hr/Week)

Assistant Operations Manager

Environmental Driver

HR Consultant

Senior Customer Service Advisor

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