Lead receptionist Work, Jobs in Sct (with Salaries)

Guest Relations Executive
Ballathie House Hotel —Stanley
- £27,000 - £30,000 a year
- Part-time
- Hotel
- Team management
- Front desk
- Employee discount
Quick apply
3d
Receptionist
Radisson Hotel Group —Aberdeen
- Full-time
- Hotel
- Front desk
- Communication skills
- Employee discount
Quick apply
Hotel Receptionist
Drumossie Hotel —Inverness
- £13.00 - £13.50 an hour
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Free parking
- Employee discount
Quick apply
Receptionist
Mercure Livingston —Livingston
- £12.71 an hour
- Full-time
- Bar
- Computer literacy
- Hotel
- Free parking
- Employee assistance programme
Quick apply
13d
Receptionist - Part Time / 20 Hours per Week
Mercure Perth —Perth
- Part-time
- Bar
- Computer literacy
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Receptionist
The Scran & Scallie Limited —Edinburgh
- Up to £26,436.80 a year
- Part-time
- Bar
- Computer literacy
- Front desk
- Employee discount
- Referral programme
Quick apply
Receptionist
Mercure Ayr —Ayr
- £12.90 an hour
- Part-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Spa Operations Manager
Kimpton —Glasgow
- Hotel
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
6d
Receptionist - Casual
Radisson Hotel Group —Edinburgh
- £12.80 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Employee discount
Quick apply
Receptionist - Fixed Term 6 months
Dalata —Glasgow
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
Quick apply
8d
Senior Spa Receptionist
FAIRMONT —St. Andrews
- Full-time
- Hotel
- Communication skills
- Employee discount
Quick apply
Practice Manager
mydentist —Dundee
- Full-time
- Team management
- Patient care
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Receptionist
Artemis Hotels —Kinross
- Full-time
- Hotel
- Front desk
- Communication skills
- Employee discount
Quick apply
Head Veterinary Nurse
Vets Now —Stirling
- Up to £44,000 a year
- Weekend availability
- Management
- Patient care
- Mentoring
- Annual leave
- Sick pay
Veterinary Surgeon - join a practice with low colleague turnover!
Vets for Pets —Dumbarton
- Up to £65,000 a year
- Part-time
- Mentoring
- Employee discount
Small Animal - Clinical Director
IVC —Dumfries
- Up to £80,000 a year
- Full-time
- Management
- Continuous improvement
- Mentoring
- Employee discount
7d
Veterinary surgeon - join our supportive practice!
Vets for Pets —Glasgow
- Up to £55,000 a year
- Full-time
- Surgery
8d
Specialist Orthodontist
PortmanDentex —Stirling
- Part-time
- Patient care
Quick apply
Specialist Orthodontist
Stirling - Central Orthodontics Stirling —Stirling
- Part-time
- Patient care
Quick apply
Associate Dentist
Perth - Caledonian Dental Care - York Place —Scone
- Part-time
- Patient care
- Leadership
- Communication skills
Quick apply
1d

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Guest Relations Executive

Ballathie House Hotel
Stanley

Quick apply

Job details

Permanent | Part-time | Full-time
£27,000 - £30,000 a year
3 days ago

Benefits

Discounted or free food
Employee discount
On-site parking

Qualifications

Guest check-in and check-out
Front of house supervision
Hotel and accommodations experience
Complaint handling
Team management
Relationship management
Front desk
Training & development
Cash handling
Leadership
Communication skills
Hotel front office operations
Hospitality management
Rota coordination

Full job description

Ballathie House Hotel | Perthshire, Scotland

Ballathie House Hotel is looking for an experienced, warm and highly professional Guest Relations Executive to join our Guest Relations Team and play an important role in delivering an exceptional experience from the moment a guest books until after they leave.

Ballathie is a four-star Scottish country house hotel on the banks of the River Tay in Perthshire. We are looking for someone who understands that excellent guest relations goes far beyond traditional reception duties. This is a hands-on role combining guest service, reservations, team leadership, communication and commercial awareness.

The Role

As Guest Relations Executive, you will be one of the principal points of contact for our guests and will take ownership of the guest journey.

You will lead the Guest Relations Team while working closely with Housekeeping, Food & Beverage, Kitchen, Maintenance, Sales & Marketing and senior management to ensure that every department has the information required to deliver a seamless experience.

Your responsibilities will include:

Leading, training and motivating the Guest Relations Team.
Ensuring a warm, professional and personal welcome for every guest.
Overseeing arrivals, departures, reservations and guest communications.
Reviewing upcoming arrivals and identifying VIPs, returning guests, celebrations and special requirements.
Ensuring guest preferences and relevant information are accurately recorded and communicated.
Taking ownership of guest requests and ensuring they are followed through.
Handling complaints confidently and professionally and resolving issues before they escalate.
Maintaining excellent communication between Guest Relations and all hotel departments.
Ensuring reception and public-facing areas are always immaculately presented.
Managing room allocations and working with Housekeeping to maximise operational efficiency.
Encouraging room upgrades, dining reservations, afternoon tea, experiences and other appropriate opportunities.
Developing relationships with returning guests and helping increase repeat business.
Supporting reservations and maximising direct bookings.
Helping guests discover everything Ballathie and Perthshire have to offer.
Maintaining high standards of administration, cash handling and hotel procedures.
Managing rotas and ensuring appropriate Guest Relations coverage.
Supporting the hotel's sales and marketing activities, particularly weddings, private functions, events and guest experiences.
Working as part of the management team to continually improve standards and the overall guest journey.

Who We Are Looking For

We are looking for someone who is naturally hospitable and genuinely enjoys looking after people.

The successful candidate should be:

An experienced hotel receptionist, front office supervisor, duty manager, assistant front office manager or guest relations professional ready for their next step.
Confident leading and developing a team.
Warm, personable and comfortable engaging with guests from the UK and overseas.
Highly organised with excellent attention to detail.
A strong communicator, both verbally and in writing.
Calm and professional when dealing with complaints or unexpected situations.
Commercially aware and comfortable recommending upgrades, dining and experiences.
Able to recognise guests and build genuine relationships with returning customers.
Comfortable using hotel PMS, reservation and online booking systems.
Flexible and willing to be hands-on when required.

Previous experience within a four- or five-star hotel or quality country-house hotel would be particularly valuable.

What Makes This Role Different

We don't see Guest Relations as simply a reception function.

The Guest Relations Executive should understand the complete guest journey — before arrival, during the visit and after departure.

You will have the opportunity to help shape how Ballathie communicates with its guests, develops its Guest Relations Team and creates the personal touches that turn a good hotel visit into a memorable one.

For the right person, this is an opportunity to become a highly visible and important member of the management team at one of Perthshire's established country-house hotels.

What We Offer

Competitive salary, dependent upon experience.
Full-time permanent position.
Meals whilst on duty.
Staff accommodation may be available if required.
Staff benefits and hotel discounts.
Training and development opportunities.
The opportunity to contribute directly to the continued development of Ballathie and its guest experience.

Apply

Please apply through Indeed with your CV and a short covering note explaining why you would like to join Ballathie as our Guest Relations Executive.

We are particularly interested in hearing from candidates who believe that genuine hospitality is about recognising the individual guest rather than simply completing the check-in process.

Pay: £27,000.00-£30,000.00 per year

Benefits:

Discounted or free food
On-site parking

Work Location: In person

Quick apply

Refine Your Search

lead receptionist jobs in sct

Guest Relations Executive

Receptionist

Hotel Receptionist

Receptionist

Receptionist - Part Time / 20 Hours per Week

Receptionist

Receptionist

Spa Operations Manager

Receptionist - Casual

Receptionist - Fixed Term 6 months

Senior Spa Receptionist

Practice Manager

Receptionist

Head Veterinary Nurse

Veterinary Surgeon - join a practice with low colleague turnover!

Small Animal - Clinical Director

Veterinary surgeon - join our supportive practice!

Specialist Orthodontist

Specialist Orthodontist

Associate Dentist

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