Customer success specialist Work, Jobs in Semington, Wil (with Salaries)

Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Customer service
- Organisational skills
9h
Customer Retention & Upsell Specialist
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Marketing Executive Swindom
easyStorage —Swindon
- £14 - £18 an hour
- Part-time
- English
- Project management
- Travel
- Referral programme
Quick apply
9d
AI Innovation and Enablement Specialist
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Driving
- Work from home
- Employee discount
Quick apply
Resolution and Continuous Improvement Specialist
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
Quick apply
Plan Specialist - Operational Readiness
Computershare —Bristol
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
- Employee stock purchase plan
- Work from home
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
10d
Pricing Lead
Somerset Bridge Group —Bristol
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Annual leave
- Referral programme
Quick apply
Digital Transformation Consultants
i3Works —Bristol
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Agile
- Annual leave
- Life insurance
IT SPECIALIST (NETWORK)
US Defense Information Systems Agency —Corsham
- £90,925 - £118,204 a year
- Overtime
- Remote
- Customer service
- Military
- Project management
11h
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
Clinical Specialist, Cryo Nerve Block
AtriCure International —Swindon
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Key Account executive
TRADEBE —Swindon
- Up to £35,000 a year
- Microsoft Office
- Continuous improvement
- Travel
- Employee discount
7d
Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Military
- DevOps
- AWS
Data Centre Technician, Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- AWS
- Travel
- Mentoring
Head of Membership
IDPE —Bristol
- From £38,872 a year
- Part-time
- Hybrid work
- Customer service
- Project management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
1d
Email Manager
RAC —Almondsbury
- Hybrid work
- Annual leave
- Flexible schedule
15h
Asset Investment and Delivery Manager
Curo —Bath
- £62,315 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Contracts
Quick apply
14d
Solutions Specialist
DNV —Bristol
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
1d

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customer success specialist jobs near semington, wil

Snr Customer Care & Resolutions Specialist

MillerKnoll -
Melksham

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Job details

Full-time
9 hours ago

Qualifications

CRM software
Customer service
Organisational skills
Root cause analysis
Account management
Communication skills

Full job description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title: Snr Customer Care & Resolution Specialist

Location: Portal Mill
Reports To: Customer Care Manager
Department: Operations

Role Purpose

The Senior Customer Care & Resolution Specialist plays a critical role in managing and resolving complex customer issues from initial identification through to full resolution. This position ensures that large, high‑value, and business‑critical orders are delivered on time, in full, and to the required specification.

Acting as a key escalation point, the role partners closely with operations, logistics, commercial teams, and external stakeholders to quickly address challenges, remove blockers, and implement preventative measures that improve long‑term customer experience.

The Specialist will also provide cover and support for the Europe Contract Customer Care Manager, serving as a primary point of contact for strategic and contract customers.

Key Responsibilities

Customer Issue Resolution

Serve as the primary point of contact for escalated customer issues, ensuring prompt and effective resolution.
Manage high-priority or escalated cases to swift and satisfactory resolution.
Provide practical and creative solutions to meet customer needs.
Ensure swift resolution with minimal customer impact.
Involve customers in complex problem-solving when appropriate.
Coordinate with multiple teams to ensure aligned solutions.
Maintain resilience and professionalism under pressure.
Follow up post-resolution to confirm customer satisfaction and capture lessons learned.
Maintain regular communication with customers during issue resolution, providing updates and managing expectations.
Handle concerns with empathy, professionalism, and subject-matter expertise.
Anticipate needs and proactively prevent potential issues.

Large Project Order & Delivery Management

Oversee end-to-end delivery of large customer orders, ensuring accuracy, reliability, and quality.
Coordinate with supply chain, logistics, and production teams to address potential delivery risks.
Monitor project timelines and proactively resolve bottlenecks to ensure on-time completion.
Track key order metrics and report on progress to management and clients.

Partner with internal teams (sales, channel support, operations, logistics) to deliver exceptional customer experiences.
Lead or participate in special projects aimed at improving service delivery, order processes, or customer satisfaction.
Develop and share best practices for resolution and fulfilment management.

Problem Solving & Continuous Improvement

Conduct root cause analysis to prevent repeat issues.
Use lean tools to problem solve long term countermeasures.
Commit to continuous improvement by learning from customer feedback and past experiences.
Identify waste in the work processes and implement improvements to reduce

Professional Standards

Communicate with clarity, courtesy, and professional etiquette across all channels.
Apply a customer-first approach to all decisions and actions.
Maintain consistency in service tone, quality, and accuracy.
Protect customer confidentiality and handle sensitive information with discretion.
Demonstrate attention to detail in all communications and deliverables.
Ensure timely responses and adherence to deadlines.
Actively listen to fully understand customer needs.
Share insights and knowledge for cross-functional support.
Present a polished and professional image in all interactions.

Skills & Experience Required

Proven experience in customer service, client account management, or a related role in a global or fast-paced environment.
Strong problem-solving and decision-making skills.
Excellent written and verbal communication skills.
Ability to collaborate across teams and regions.
Strong organisational skills with attention to detail.
Proficient in CRM systems, communication platforms, and productivity tools.
Able to remain composed under pressure and manage multiple priorities.
Strong communication and interpersonal skills.
Ability to manage multiple customer requests simultaneously.
Attention to detail and commitment to deadlines.

Key Competencies

Customer Focus
Accountability & Ownership
Proactive Thinking
Collaboration & Teamwork
Resilience
Innovation & Continuous Improvement

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].

Apply Now

Refine Your Search

customer success specialist jobs in semington, wil

Snr Customer Care & Resolutions Specialist

Customer Retention & Upsell Specialist

Marketing Executive Swindom

AI Innovation and Enablement Specialist

Resolution and Continuous Improvement Specialist

Plan Specialist - Operational Readiness

Data Center Technician , Operations, IT, & Support Engineering

Pricing Lead

Digital Transformation Consultants

IT SPECIALIST (NETWORK)

Manager of Dedicated Implementations - EMEA

Customer Experience Manager

Clinical Specialist, Cryo Nerve Block

Key Account executive

Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS

Data Centre Technician, Operations, IT, & Support Engineering

Head of Membership

Email Manager

Asset Investment and Delivery Manager

Solutions Specialist

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