Customer relations manager Work, Jobs in Sheffield, Eng (with Salaries)

Customer Relations Manager
Northern Trains —Sheffield
- £36,804 a year
- Weekend availability
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
1d
Customer Relations Supervisor
Northern Trains —Sheffield
- £32,543 a year
- Weekend availability
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Student Experience Manager
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- University
- Annual leave
- Employee discount
People & Culture Administrator
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- Microsoft Office
- Human resources
- Employee assistance programme
Assistant Contact Centre Manager (with opportunity for senior management secondment)
Leger Shearings Group —Rotherham
- £50,000 a year
- Weekend availability
- Management
- Sales
- In-person
- Free parking
- Annual leave
3d
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Sheffield
- Weekend availability
- Oracle
- Salesforce
- English
Delivery Driver
LKQ Corporation —Sheffield
- Part-time
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
12d
Vehicle Rental Hire Administrator
Days Motor Group —Sheffield
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Performance Venues - Facilities Assistant
University of Sheffield —Sheffield
- £23,742 - £24,685 a year
- Part-time
- Hybrid work
- Customer service
- Maintenance
- University
- Annual leave
- Employee discount
4d
Customer Insight & Resolution Consultant
Leger Shearings Group —Rotherham
- £30,000 a year
- Weekend availability
- Free parking
- Annual leave
4d
Commercial Manager
Huws Gray Group —Nottingham
- Hybrid work
- Leadership
- Annual leave
- Employee discount
Group Employee Relations Adviser
DFS —Doncaster
- £29,000 a year
- Hybrid work
- Computer literacy
- Human resources
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Fundraising Assistant
University of Sheffield —Sheffield
- £25,249 - £28,778 a year
- Full-time
- Hybrid work
- Customer service
- University
- Organisational skills
- Annual leave
- Employee discount
Customer and Trading Manager - Nightshift
Sainsbury's —Chesterfield
- £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
7d
Planning Manager
Stobart —Barnsley
- £38,950 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Events Supervisor
Magna —Rotherham
- From £13.12 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
1d
Customer and Trading Manager - Convenience
Sainsbury's —Wakefield
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Senior Operations Manager
Levels Above Site Services Ltd —Wakefield
- From £40,000 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Free parking
Quick apply
Registered Manager
Rotherham Metropolitan Borough Council —Rotherham
- £47,181 - £50,269 a year
- Full-time
- Management
- IT
4d
Financial Administrator
Bupa —Sheffield
- £15,854 - £20,159 a year
- Full-time
- Customer service
- Employee discount
- Gym membership
Quick apply

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Customer Relations Manager

Northern Trains -
Sheffield

Apply Now

Job details

£36,804 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Customer service
Organisational skills
IT
Communication skills

Full job description

BUSINESS FUNCTION: Customer & Commercial
SALARY: c£36,804/Grade ML1/SB1
ROLE TYPE: Permanent
LOCATION: Sheffield
HOURS: 36 per week (Shift patterns below)

Great service doesn’t happen by accident. It’s shaped by the people who lead it.

As part of our Customer Experience team, you’d take the lead in making sure every customer interaction – from quick queries to complex complaints – is handled with care, clarity and consistency. You’ll be guiding a team that sits right at the heart of Northern, helping customers when they need it most and protecting the trust they place in us every day.

This is a role where leadership meets impact. You’ll coach and support your team, work closely with colleagues across the business, and keep performance on track – even when the railway is at its busiest.

What you’ll be doing

You’ll set the tone, keep things moving, and make sure both customers and colleagues are supported:

Leading, motivating and developing a team of Customer Relations Advisors and a Supervisor to deliver a consistently high standard of service
Acting as duty manager, overseeing a wider operation and ensuring service levels and productivity stay on track
Managing performance through regular coaching, feedback and development planning
Setting clear objectives and supporting your team to achieve them
Handling complex and escalated complaints, making balanced decisions that protect both the customer experience and the Northern brand
Overseeing customer welfare and “closing the loop” – proactively contacting customers following incidents or poor experiences
Ensuring all customer interactions are recorded accurately and meet required standards
Delivering departmental targets and key performance indicators (KPIs) across all contact channels
Overseeing Delay Repay audits and maintaining strong financial controls
Identifying trends, challenging existing processes and driving improvements to enhance customer experience and efficiency
Building strong relationships with teams across Northern and with external stakeholders
Supporting wider business initiatives and contributing to continuous improvement projects

Our Managers work a 5-day week including 1 weekend day. We have a hybrid approach with 3 days a week in the contact centre and 2 days from home (this will always include the weekend day). We have a range of fixed shift patterns which will need to be filled ranging from: 6am - 2pm/10am - 6pm and 3pm - 11pm

About you

You know how to bring out the best in people – and how to keep customers at the centre of every decision.

Here’s what you’ll bring to the role:

Experience leading teams in a fast-paced, multi-channel customer environment
A strong track record of coaching, developing and motivating others to deliver great results
Confidence handling complex complaints and making sound, fair decisions
A clear understanding of customer service processes – from complaints and compensation to assisted travel and refunds
Strong organisational skills, with the ability to balance priorities and meet deadlines
The ability to think strategically, spot opportunities and drive meaningful change
A calm, measured approach when things get challenging
Excellent communication skills – you can explain complex issues simply, to a wide range of people
Confidence using systems and data to monitor performance and identify improvements

If you enjoy leading from the front, solving problems and shaping how a service feels to customers, this role gives you the space to do just that.

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times.

Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Electric Car Scheme: Lease a brand new electric or plugin hybrid car.

Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme: 24/7 support for family, lifestyle, and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.

Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

Refine Your Search

customer relations manager jobs in sheffield, eng

Customer Relations Manager

Customer Relations Supervisor

Student Experience Manager

People & Culture Administrator

Assistant Contact Centre Manager (with opportunity for senior management secondment)

Delivery Partner Manager, UK/IE Delivery Partner Managers

Delivery Driver

Vehicle Rental Hire Administrator

Performance Venues - Facilities Assistant

Customer Insight & Resolution Consultant

Commercial Manager

Group Employee Relations Adviser

Fundraising Assistant

Customer and Trading Manager - Nightshift

Planning Manager

Events Supervisor

Customer and Trading Manager - Convenience

Senior Operations Manager

Registered Manager

Financial Administrator

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