Help desk Work, Jobs in Sheffield, Eng (with Salaries)

Help Desk Administrator
VINCI Facilities UK —Sheffield
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
8d
Desktop Support Specialist
Fragomen —Sheffield
- Full-time
- Windows
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
7d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
Receptionist
Courtyard by Marriott Sheffield-Front Office/Reception —Sheffield
- £12.71 an hour
- Part-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
IT Refurbishment Technician
Chaps IT Recycling LTD —Sheffield
- £26,000 - £27,000 a year
- Overtime
- CRM software
- Customer service
- IT
- Free parking
- Employee discount
Quick apply
1d
Customer Account Manager (Desk Based)
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Free parking
- Employee assistance programme
Quick apply
11d
INFORMATION TECHNOLOGY - IT - SUPPORT TECHNICIAN
MMD Mining Machinery Developments Ltd —Alfreton
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Store discount
Quick apply
2d
Field Interviewer - Sheffield
the National Centre for Social Research —Sheffield
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Claims Notification Handler
FMG —Huddersfield
- £24,853 - £28,880 a year
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
11d
Waste Customer Account Manager - (Desk Based)
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Quick apply
22h
Environmental Support & Enforcement Officer
Environmental Support & Enforcement Officer Barnsley —Barnsley
- £13.45 an hour
- Overtime
- Driving
- IT
- Communication skills
- Annual leave
Quick apply
Environmental Support & Enforcement Officer
Waste Investigations Support & Enforcement Limited —Worksop
- £13.35 an hour
- Overtime
- Driving
- IT
- Communication skills
- Annual leave
Quick apply
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
5d
Environmental Support & Enforcement Officer
Environmental Support & Enforcement Officer Sheffield —Sheffield
- £13.45 an hour
- Overtime
- Driving
- IT
- Communication skills
- Annual leave
Quick apply
22h
Wellbeing Intervention Coach
Doncaster College —Doncaster
- £20,100.77 - £27,436.00 a year
- Full-time
- University
- Organisational skills
- Teaching
- Annual leave
- Employee discount
7d
Customer Operations Manager
Optima Health —Sheffield
- Up to £33,000 a year
- Full-time
- Management
- Customer service
- Travel
- Paid training
- Annual leave
1d
Payroll Administrator (Fixed Term 9-12 months)
DN Colleges Group —Doncaster
- £24,826 - £25,511 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
11d
Functional Skills Assessor – Maths and English (Full-time/Part-time) [Hybrid]
DN Colleges Group —Doncaster
- £13,065 - £13,718 a year
- Full-time
- English
- Administrative experience
- University
- Annual leave
- Employee discount
11d

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Help Desk Administrator

VINCI Facilities UK -
Sheffield

Quick apply

Job details

Permanent | Full-time
8 days ago

Benefits

Company pension

Qualifications

Customer service
Facilities management
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Help Desk Administrator

Sub Division: Facilities Management

Location: Sheffield

Contract Type: Permanent

Hours: Full Time - 40 hours - Monday to Friday

Creating and maintaining great places to live and work delivered by excellent people who care…

Purpose of Role

VINCI Facilities is seeking a proactive and organised Helpdesk Administrator to join our team based at Howden House in Sheffield City Centre. This is an excellent opportunity for an experienced administrator or customer-focused professional looking to develop a career within Facilities Management.

Working as part of a small, supportive site team, you will play a key role in the day-to-day operation of our helpdesk function, ensuring service requests, planned maintenance activities and customer enquiries are managed efficiently and in line with contractual service level agreements (SLAs). Full training will be provided, making this a great opportunity for candidates with strong administrative and IT skills who are eager to learn

Job Description

As Helpdesk Administrator, you will be responsible for coordinating maintenance requests, managing work orders through our CAFM system, monitoring service performance and supporting the wider facilities management team across multiple sites.

Based at Howden House, you will act as the first point of contact for helpdesk enquiries, handling incoming requests, issuing building passes, updating records and ensuring jobs are allocated and completed within agreed timescales. You will also assist with the administration of planned preventative maintenance (PPM) programmes and support the operational delivery of facilities services across the contract.

Responsibilities

Manage and monitor the Helpdesk inbox, responding to customer enquiries and service requests.
Raise, update and close work orders using the MAS CAFM system
Schedule and dispatch Planned Preventative
Maintenance (PPM) activities to engineers and contractors.
Monitor job progress and ensure compliance with contractual SLA requirements
Allocate routine and reactive maintenance tasks to the appropriate engineering teams.
Issue temporary and permanent building passes and support general site administration.
Provide excellent customer service to building users, visitors and stakeholders
Escalate complex issues to the Facilities Manager or
Assistant Facilities Manager when required.
Support facilities management operations across multiple sites within the contract portfolio.
Maintain accurate records and documentation relating to maintenance activities and service delivery.

Essential Qualifications/Skills

Strong administrative and organisational skills
Excellent IT literacy and confidence using computer system
Strong communication and customer service skills
Ability to prioritise workload and manage multiple tasks effectively
Attention to detail and a proactive approach to problem solving
Ability to work independently while contributing positively to a wider team environment.

Desirable Skills

Previous experience working within a Helpdesk,
Facilities Management or Maintenance environment.
Experience using CAFM systems or similar work management software.
Understanding of planned maintenance, reactive maintenance and service level agreements (SLAs).

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.

Work Location: In person

Quick apply

Refine Your Search

help desk jobs in sheffield, eng

Help Desk Administrator

Desktop Support Specialist

Level 1 Helpdesk Engineer

1st-2nd Line IT Support Engineer

Receptionist

IT Refurbishment Technician

Customer Account Manager (Desk Based)

INFORMATION TECHNOLOGY - IT - SUPPORT TECHNICIAN

Field Interviewer - Sheffield

Claims Notification Handler

Waste Customer Account Manager - (Desk Based)

Environmental Support & Enforcement Officer

Environmental Support & Enforcement Officer

Customer Support Technician Apprentice

IT Support Analyst -2nd Line

Environmental Support & Enforcement Officer

Wellbeing Intervention Coach

Customer Operations Manager

Payroll Administrator (Fixed Term 9-12 months)

Functional Skills Assessor – Maths and English (Full-time/Part-time) [Hybrid]

I want to receive the latest job alerts for help desk in sheffield, eng

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