Helpdesk Work, Jobs in Sheffield, Eng (with Salaries)

Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
1d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Help Desk Administrator
VINCI Facilities UK —Sheffield
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
2d
Supervisor Helpdesk EMEA
Arthrex —Sheffield
- Full-time
- Hybrid work
- Computer Science
- Engineering
- English
- Annual leave
IT Support Engineer
HSL Chairs —Batley
- £30,000 a year
- Weekend availability
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
IT Support Engineer
Optionbox Ltd —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- SharePoint
- Referral programme
Quick apply
Product Support Specialist
LabLogic Systems —Sheffield
- Full-time
- Oracle
- Laboratory experience
- Windows
IT Support Apprentice
Optionbox Ltd —Leeds
- From £16,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Classroom experience
- Free parking
- Referral programme
Quick apply
Customer Service Advisor
CBRE —Doncaster
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee discount
Software Engineering Lead
HSBC Global Services Limited —Sheffield
- Full-time
- APIs
- Leadership
Pension Systems Officer
South Yorkshire Pensions Authority —Barnsley
- £26,824 - £32,061 a year
- Full-time
- Administrative experience
- SQL
- Free parking
- Annual leave
4d
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Customer service
- Data analysis skills
- Administrative experience
Level 4 Network Engineer Apprentice
Primary Goal —Glossop
- Full-time
- Computer networking
- IT
- School
- Employee assistance programme
- Employee discount
Quick apply
12d
Project Manager - AI Platforms
HSBC Global Services Limited —Sheffield
- Full-time
- Master's degree
- Project management
- Agile
1d
Principal Engineer
HSBC Global Services Limited —Sheffield
- Full-time
- Java
- Python
6d
Senior Workplace Coordinator
Mitie —Doncaster
- Full-time
- Customer service
- Computer literacy
- Analysis skills
Facilities Co-Ordinator
Mitie —Castleford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
IT Field Service Engineer - Hope Works & South
Breedon Group plc —Hope
- Full-time
- Hybrid work
- Windows
- Free parking
Quick apply

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Cluster IT Technician
INOVA Multi Academy Trust —Sheffield
The postholder plays a direct role in enabling teaching, learning, safeguarding and business continuity by ensuring that digital systems, devices and user…
£30,024 - £32,597 a year
Quick apply
7d
IT Support Engineer
HSL Chairs —Batley
Hold a full UK driving licence. Westfield Health cash-back plan. Standby payments and enhanced rates. Windows Server 2016+ (Active Directory administration).
£30,000 a year
Quick apply

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Level 1 Helpdesk Engineer

FluidOne -
Sheffield

Apply Now

Job details

Permanent | Full-time
1 day ago

Benefits

Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Customer service
Windows
IT support
Computer networking
SharePoint
IT
Communication skills
Active Directory

Full job description

Location:

Sheffield

Report to:

Level 1 Team Leader

Hours:

Full time permanent

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers – from growing SMBs to large, complex enterprises – benefit from trusted, innovative, and future-ready IT services.

Role Overview:

The Helpdesk Engineer is part of a team providing remote support to clients, managing a range of 1st line cases.

Strong written and verbal communication skills are essential for effective interaction with end users.

Responsibilities:

Communicate with end users via telephone, email, and remote-access tools.
Deliver high‑quality client service and manage expectations in line with established processes
Manage all service requests in accordance with defined SLAs.
Take full ownership of incidents through to resolution or appropriate escalation.
Maintain accurate and timely updates within the Service Desk system

Requirements:

Proficient in diagnosing network, software, and hardware issues both verbally and remotely.
Strong knowledge of Microsoft Windows 10 and 11.
Proficient with Microsoft 365 applications
Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra ID).
Experience managing users and permissions in Active Directory / Entra ID
Minimum 12 months’ experience in a similar support role.

Desirable:

Foundation-level understanding of networking principles
Knowledge of Windows Server environments and Active Directory administration

Other:

Strong grounding in general IT support
Excellent customer service and communication skills
Ability to perform effectively in a fast‑paced environment
Proactive, with strong initiative
Demonstrates ownership and accountability
Maintains a high standard of professional conduct
Experienced in IT issue analysis and resolution

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

Subsidised health and dental care
Employee Assistance Programme (EAP)
Life assurance (3x salary)
Sodexo discount platform
FluidOne breakfast and refreshments on office days
Pension contribution – 5% company contribution
Generous holiday entitlement
One day off for birthday
Half price internet connectivity
Ride2Work scheme
Department incentives

How To Apply:

Send CV with covering letter to [email protected] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Apply Now

Refine Your Search

helpdesk jobs in sheffield, eng

Level 1 Helpdesk Engineer

Level 2 Helpdesk Engineer

Help Desk Administrator

Supervisor Helpdesk EMEA

IT Support Engineer

IT Support Engineer

Product Support Specialist

IT Support Apprentice

Customer Service Advisor

Software Engineering Lead

Pension Systems Officer

Systems Support (Occupational Health)

Level 4 Network Engineer Apprentice

Project Manager - AI Platforms

Principal Engineer

Senior Workplace Coordinator

Facilities Co-Ordinator

IT Field Service Engineer - Hope Works & South

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