Online remote Work, Jobs in Sheffield, Eng (with Salaries)

Service Desk Analyst
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £25,760 - £27,476 a year
- Full-time
- In-person
2d
Service Colleague
ASDA —Barnsley
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
2d
Customer Delivery Driver
ASDA —Sheffield
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
8d
People & Culture Administrator
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- Microsoft Office
- Human resources
- Employee assistance programme
Document Controller
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- Communication skills
- Time management
- Employee assistance programme
3d
Service Colleague (Express)
ASDA —Chesterfield
- £13.10 - £15.64 an hour
- Part-time
- Employee assistance programme
- Employee discount
13d
Shift Manager
Greggs —Sheffield
- £14.20 an hour
- Supervising experience
- Employee discount
Quick apply
11d
Communications & PR Manager
Weston park cancer charity —Sheffield
- £32,889 - £38,978 a year
- Full-time
- Hybrid work
- Annual leave
- Work from home
Quick apply
5d
Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- Childcare
- Customer service
- School
- Annual leave
- Employee assistance programme
Quick apply
Service Colleague (Food Services)
ASDA —Chesterfield
- £13.10 an hour
- 8 hour shift
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
1d
Permit Authoriser
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- In-person
- Employee assistance programme
Lead Apprentice Training Mentor
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- Communication skills
- Employee assistance programme
8d
Cleaning Colleague
ASDA —Ollerton
- £13.10 an hour
- 12 hour shift
- Communication skills
- Annual leave
- Employee assistance programme
1d
Bookkeeper and Financial Administrator
Tickets for Good —Sheffield
- £25,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Accounting
- Annual leave
- Flexitime
Quick apply
Trauma Counsellor
Light Peer Support —Rotherham
- £20.44 an hour
- Part-time
- Hybrid work
- Word processing
- Travel
- IT
- Paid training
- Annual leave
Quick apply
7d
HR Advisor
Real Life Options —Knottingley
- £33,000 - £35,000 a year
- Full-time
- Travel
- Human resources
- IT
- Annual leave
- Employee assistance programme
Quick apply
SENDIASS Officer
Family Action —Wakefield
- £25,221 - £27,780 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
International Administrator
University of Huddersfield —Huddersfield
- £27,560 - £31,512 a year
- Full-time
- Hybrid work
- English
- University
5d
Membership Manager
Brass Bands England —Barnsley
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Travel
Quick apply
18h
Quality Controller
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- IT
- Employee assistance programme

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online remote jobs near sheffield, eng

Service Desk Analyst

Sheffield Health Partnership University NHS Foundation Trust
Sheffield

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Job details

Full-time
£25,760 - £27,476 a year
2 days ago

Qualifications

Active Directory

Full job description

To answer incoming calls in a professional, courteous and timely manner

To log all reported incidents or requests using the in-house call management software, ensuring best practice information gathering is completed and the record updated.

To attempt first time fix on any reported incidents, ensuring that details of all attempted fixes and their results, are recorded in the Digital Service Desk Management System.

To provide advice and support to Customers in regards to Trust systems and devices via face to face, telephone and electronic communication.

To escalate and allocate support records to the relevant support teams with the appropriate level of information to assist with onwards resolution.

To log support calls and co-ordinate incidents and service requests, with colleagues and where required with third parties.

To follow and promote Service Desk processes including the incident management and service request procedures.

To proactively maintain regular communication with Customers who have logged records, keeping them informed of progress and informing them when jobs have been assigned to other support functions.

To provide and assist with 1st/2nd line user support following direction.

To be a member of the Digital Service Desk team promoting excellent customer service and recording and solving incidents at the first point of contact.

To contribute to an efficient and effective Digital Technical and systems support/operational development service, which maximises the availability and reliability of the corporate and departmental systems/ICT equipment to end-users

To assist with the installation and configuration of new PCs and to deploy these to staff, following set procedures and processes.

To ensure that the ICT equipment deployed is correctly logged and recorded on an asset database.

To support the Digital Technical Support Engineers/Technicians.

At SHPU, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.

The provision of 1st line IT support to Trust users either in person, by telephone or via remote control, covering the full range of end user software and hardware running on the Trust network.

Logging, processing, diagnosing, and investigating software and hardware faults, providing advice and guidance to Customers.

Escalating issues which can’t be fixed to more senior support staff and/or IT Management.

The IT Service Desk opens Monday to Thursday 8.30 – 17.00 and Friday 8.30 – 16.30 as such, any member of the Service Desk Team may be required to work fixed hours to support the operational needs of the department and therefore the wider Trust.

To create and maintain network user accounts (including email) using Microsoft Active Directory, including maintaining the database supporting this system. This includes appropriately granting and removing permissions relating to file folder, mailbox and data access.

To promote good IT practices by means of telephone advice and promoting knowledge articles.

To effectively manage and prioritise own workload, ensuring Customer expectations are managed.

To install new hardware peripherals to best practice configurations utilising predefined procedures.

To upgrade and repair existing hardware peripherals, working with colleagues to replace/repair equipment in a cost-effective manner.

To upgrade, repair and install Trust approved, applications and other software packages remotely.

To apply generic technical problem-solving skills to investigate incidents and problems, analysing data and documenting this to support corrective action.

To be able to work with other members of the Digital Team to efficiently resolve incidents and/or to implement change.

Apply Now

Refine Your Search

online remote jobs in sheffield, eng

Service Desk Analyst

Service Colleague

Customer Delivery Driver

People & Culture Administrator

Document Controller

Service Colleague (Express)

Shift Manager

Communications & PR Manager

Referrals Coordinator

Service Colleague (Food Services)

Permit Authoriser

Lead Apprentice Training Mentor

Cleaning Colleague

Bookkeeper and Financial Administrator

Trauma Counsellor

HR Advisor

SENDIASS Officer

International Administrator

Membership Manager

Quality Controller

I want to receive the latest job alerts for online remote in sheffield, eng

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