Inbound Customer Service Advisor (Emergency Support Line)
ant marketing —Sheffield
- £13 an hour
- Computer literacy
- Data entry
- Communication skills
- Paid training
Quick apply
Customer Service Advisor
Aon Corporation —Sheffield
- Monday to Friday
- No experience needed
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Casual Sales Assistant
Frasers —Sheffield
- Part-time
- Customer service
- Employee discount
Quick apply
2d
Sales Advisor - Holiday Travel (Inbound)
Leger Shearings Group —Rotherham
- £26,000 - £34,000 a year
- Full-time
- Hybrid work
- Travel
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Part Time Sales Advisor - Holiday Travel (Inbound)
Leger Shearings Group —Rotherham
- £26,000 - £34,000 a year
- Part-time
- Hybrid work
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- Free parking
- Annual leave
Customer Service Advisor
The Sheffield College —Sheffield
- £14.09 an hour
- Part-time
- CRM software
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10d
Stocktaker - Sheffield
nGeneration —Sheffield
- £26,500 - £28,500 a year
- Weekend availability
- Hospitality
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Quick apply
Customer Sales Advisor – Abandoned Basket Team
ant marketing —Sheffield
- £12.71 an hour
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Quick apply
Customer Service Advisor - Recoveries & Overpayments
Royal Mail Group —Darnall
- £25,758 a year
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- Analysis skills
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- Communication skills
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9d
Sales Guide
EE —Rotherham
- From £12.85 an hour
- Part-time
- Customer service
- In-person
- Store discount
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Quick apply
Casual Visual Assistant
Flannels —Sheffield
- £10.85 - £12.71 an hour
- Part-time
- Customer service
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Quick apply
Customer Experience Advisor
Safetykleen —Dinnington
- £24,700 - £26,000 a year
- Full-time
- CRM software
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Quick apply
Client Onboarding Advisor
Irwin Mitchell —Sheffield
- Hybrid work
- Employee discount
17h
Customer Relations Consultant
Leger Shearings Group —Rotherham
- £30,000 a year
- Full-time
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20h
Service Support Advisor
CarSupermarket.com —Barnsley
- £28,829 a year
- Full-time
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Quick apply
9d
Sales Advisor
Crew Clothing Meadowhall —Sheffield
- £11.18 - £12.71 an hour
- Part-time
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Quick apply
14d
Customer Advisor - TradePoint
B&Q —Sheffield
- £13.10 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
9h
Customer Service Advisor (Full-time)
Total Training Provision —Rotherham
- £24,420 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
Seasonal Sales Advisor
The White Company —Meadowhall
- Seasonal
1d
Team Leader
The Perfume Shop —Sheffield
- £14.49 an hour
- Mentoring
- Leadership
- Employee discount

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Inbound Customer Service Advisor (Emergency Support Line)

ant marketing -
Sheffield

Quick apply

Job details

£13 an hour

Benefits

Paid training

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Data entry
Customer support
Customer interaction
Communication skills

Full job description

Inbound Customer Service Advisor (Emergency Support Line)

£13.00 per hour | Office Based | Sheffield City Centre

Location: Church Street, Sheffield City Centre
Pay: £13.00 per hour
Hours: Primarily Monday–Saturday, 8:00am–8:00pm

About the Role

Ant Marketing is looking for compassionate and professional Inbound Customer Service Advisors to join our growing team at our Church Street office in Sheffield.

In this role, you will be handling inbound calls on behalf of our clients' Priority Services Register (PSR). The service provides vital support to vulnerable customers during power outages and emergency situations, making this a genuinely rewarding role where you can make a real difference.

As part of an emergency response service, the majority of shifts will be scheduled between Monday and Saturday, 8:00am–8:00pm. However, all advisors must be prepared to provide 24/7 flexibility should major incidents such as severe weather, natural disasters or widespread power outages require additional support.

What You'll Be Doing

Answering inbound calls from Priority Services Register customers.
Providing reassurance, support and accurate information during emergency situations.
Assessing customer needs and following the appropriate processes.
Recording customer information accurately on internal systems.
Working closely with colleagues to ensure customers receive the highest level of service.
Remaining calm, professional and empathetic, particularly during high-pressure situations.

What We're Looking For

Previous customer service experience, ideally within a contact centre or telephone-based environment.
Excellent communication and listening skills.
A calm, empathetic and professional approach.
Strong attention to detail and the ability to accurately record information.
Good computer literacy and confidence using multiple systems.
Reliability and flexibility, including the ability to support emergency response requirements when needed.

Please note you will need to have a Basic DBS check, this is arranged and funded by Ant Marketing.

What We Offer

£13.00 per hour.
Full paid training and ongoing support.
A supportive and friendly working environment.
The opportunity to work on a meaningful campaign that genuinely helps vulnerable customers.
Modern office facilities in Sheffield City Centre.
Career development opportunities within a growing organisation.

If you're someone who enjoys helping others, stays calm under pressure, and wants to be part of a team providing an essential service during times when customers need it most, we'd love to hear from you.

Apply today and become part of a team that makes a real difference when it matters most.

Quick apply

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