Technical support associate Work, Jobs in Sheffield, Syk (with Salaries)

Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
14d
Docucare Associate
Xerox —Sheffield
- Full-time
- Computer literacy
- Maintenance
- In-person
Head of Estates Services
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Training & development
12d
Research Technician
University of Sheffield —Sheffield
- £27,319 a year
- Part-time
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Annual leave
- Employee discount
Associate Director - FM Operational Readiness
Turner & Townsend —Sheffield
- Full-time
- Management
- Business development
- No degree
Quick apply
Associate - Wills, Probate, Tax & Trusts
Flint Bishop —Sheffield
- Full-time
- Writing skills
- Business development
- Mentoring
- Employee discount
Quick apply
Service Technician
Crane Payment Innovations —Sheffield
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Travel
- Communication skills
- Paid training
- Annual leave
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Sheffield
- £3,800 a month
- Full-time
- Sales
Quick apply
Applications Manager
Leviat —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Computer Science
- Continuous improvement
- APIs
- Free parking
- Annual leave
Quick apply
Advanced Associate, Data Analytics and Business Intelligence
Pearson —Rotherham
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
22h
Service Technician
Crane NXT —Sheffield
- Full-time
- Customer service
- Travel
- Communication skills
- Paid training
- Annual leave
Business Development Associate (Aero, Defence & Energy)
Element Materials Technology —Rotherham
- Hybrid work
- Microsoft Word
- CRM software
- Business development
- Employee discount
- Referral programme
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Sheffield
- £3,800 a month
- Full-time
Quick apply
Cloud Operations Engineer
KERRIDGE COMMERCIAL SYSTEMS CORP —Barnsley
- Full-time
- Continuous improvement
- Mentoring
- Scripting
Quick apply
3d
Research Associate in Digital Twins for Healthcare
University of Sheffield —Sheffield
- £38,784 - £41,064 a year
- Full-time
- Hybrid work
- Doctoral degree
- Agile
- Communication skills
- Annual leave
- Employee discount
Associate - Commercial Litigation
Flint Bishop —Sheffield
- Full-time
- Writing skills
- Business development
- Leadership
- Employee discount
- Life insurance
Quick apply
Support Manager
Tait —Pontefract
- Full-time
- Bachelor's degree
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Building Surveyor - All Grades
Amey Ltd —Sheffield
- Management
- CAD
- Project management
- Annual leave
Quick apply
KTP Associate in Continuous, Distributed River Water Quality Sensing
University of Sheffield —Sheffield
- £39,000 - £42,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Presentation skills
- Travel
- Annual leave
- Employee discount
1d

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technical support associate jobs near sheffield, syk

Complex Product Support Associate

Tes Global -
Sheffield

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Stakeholder collaboration
Client engagement
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Pre-sales
Help desk

Full job description

Job Title: Complex Product Support Associate (Pensions)
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.
Role overview:
Provide technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle.
Key Responsibilities:

Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life support and value realisation, retention and offboarding.)
Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required
Maintain technical and operational expertise in relevant products, providing guidance and sharing knowledge and advising on configuration, product limitations and best practice, and contributing to Chapters as applicable
Surface insights and recurring issues to Product teams to support ongoing product-specific and broader ecosystem evolution

What will you need to succeed?
Technical Troubleshooting
A successful candidate will demonstrate strong problem-solving skills and the ability to investigate, diagnose and resolve product or user issues efficiently. They will be comfortable working with support tools, following logical troubleshooting processes and escalating issues with clear, actionable information when required.
Solution Engineering & Implementation Guidance
A successful candidate will demonstrate the ability to support customers through product configuration, onboarding and implementation activities. They will be confident guiding users on best practice and helping customers maximise value from the product.
Knowledge Management & Product Influence
A successful candidate will demonstrate a proactive approach to knowledge sharing and continuous improvement. They will be able to clearly document solutions, identify recurring customer challenges and contribute ideas that improve product adoption and the overall customer experience.
Communication & Commercial Awareness
A successful candidate will demonstrate excellent communication skills, with the ability to translate technical concepts into clear, customer-friendly language. They will build trust with customers by managing expectations effectively and delivering a positive support experience.
Cross-Functional Working
A successful candidate will demonstrate the ability to collaborate effectively with colleagues across Customer Success, Product and Technology teams. They will confidently communicate customer feedback, identify recurring issues and contribute to solutions that improve both product performance and customer outcomes.
Revenue & Growth
A successful candidate will understand the important role product support plays in customer satisfaction, retention and long-term success. They will be confident using their product expertise to support customer conversations, strengthen customer confidence and help customers realise maximum value from our solutions.

What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Monthly Tes Socials
Access to an extensive Learning and Development menu

Quick apply

Refine Your Search

technical support associate jobs in sheffield, syk

Complex Product Support Associate

Timetable Support Specialist

Docucare Associate

Head of Estates Services

Research Technician

Associate Director - FM Operational Readiness

Associate - Wills, Probate, Tax & Trusts

Service Technician

JUNIOR SALES ADVISOR

Applications Manager

Advanced Associate, Data Analytics and Business Intelligence

Service Technician

Business Development Associate (Aero, Defence & Energy)

JUNIOR SALES CONSULTANT

Cloud Operations Engineer

Research Associate in Digital Twins for Healthcare

Associate - Commercial Litigation

Support Manager

Building Surveyor - All Grades

KTP Associate in Continuous, Distributed River Water Quality Sensing

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