Sr customer success manager Work, Jobs in Shepton Mallet, Som (with Salaries)

Sr Customer Success Manager
Jeppesen U.K. Limited —Bristol
- Conflict management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Customer Success Manager
SBS —Bristol
- Hybrid work
- Communication skills
- Annual leave
Head of Product - Dairy
YeoValley —Blagdon
- Up to £90,000 a year
- Monday to Friday
- Hybrid work
- Budgeting
Quick apply
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Senior Internal Sales Coordinator - Bristol
GRS Group —Bristol
- Full-time
- CRM software
- Microsoft Office
- Business development
- Employee assistance programme
Quick apply
Area Manager Final Mile
Evri —Bristol
- £76,000 - £80,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
5d
Business Development Manager (BDM) - Bristol- Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Bristol
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Lead Agile Delivery Manager
HM Revenue and Customs —Bristol
- £71,725 - £79,481 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Agile
- Work from home
10d
Project Manager - SatComs
CGI —Bristol
- Full-time
- Hybrid work
- PMP
- Business development
- Project management
Quick apply
Senior Manager Strategic Operations
Bristol Water —Bristol
- £65,000 - £70,000 a year
- Civil engineering
- Management
- Engineering
4d
Resident Experience Manager
Bristol City Council —Bristol
- £57,361 - £59,794 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Flexitime
5d
Senior Operations Manager
GXO Logistics —Bristol
- Up to £65,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Senior Contracts Manager
Bristol Water —Bristol
- £65,000 - £70,000 a year
- Project management
- Continuous improvement
- No degree
- Free parking
- Annual leave
2d
Head of Data Exploitation
Department for Environment, Food and Rural Affairs —Bristol
- £67,730 - £75,480 a year
- Part-time
- Presentation skills
- No degree
- Leadership
6d
Franchisee Manager, Enterprise QSR
Deliveroo —Bristol
- Full-time
- Sales
- Business development
- Quick service & fast food restaurant
Senior Paid Social Manager
Soar With Us —Bristol
- £45,000 - £55,000 a year
- Full-time
- Remote
- Mentoring
- Organisational skills
- AI
- Annual leave
- Life insurance
Quick apply
2d
Sr Manager, Specialist Solutions Architecture, UKI Area Specialist Team (AST)
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- AWS
Senior Growth Marketing Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Analysis skills
- AI
- Analytics
- Work from home
- Employee discount
Quick apply
Graduate Management Trainee - Bath
Enterprise Mobility —Bath
- Full-time
- Customer service
- Bachelor's degree
- Team management

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sr customer success manager jobs near shepton mallet, som

Sr Customer Success Manager

Jeppesen U.K. Limited -
Bristol

Quick apply

Job details

Permanent

Benefits

Annual leave
Company pension
Employee assistance programme
Referral programme

Qualifications

French
Account-based growth strategy development
Stakeholder collaboration
Arabic
Turkish
Internal department liaison
Russian
Contract renewal support
Risk management
Conflict management
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Multidisciplinary collaboration
Financial acumen
Communication skills

Full job description

Jeppesen ForeFlight is seeking a Senior Customer Success Manager (individual contributor) to join our Customer Success organization. This is a customer-facing, commercially accountable role responsible for governing, protecting, and growing revenue across a portfolio of Commercial Airline customers. Customer Success Managers focus on retention, renewal execution, expansion, customer health, and sentiment (NPS). The core mission of this role is to ensure customers achieve measurable ROI from their investment, renew with confidence, and expand based on realized value.

As a Customer Success Manager, you will lead value-based, outcome-driven success motions across Jeppesen ForeFlight's portfolio, including Flight Operations Solutions which supports Airlines Operations Control Centers and Flight Deck Solutions which supports pilots and EFB administrators. The ideal candidate brings strong financial acumen, executive presence, and the ability to own the full renewal motion—from strategic planning through contract signature.

In this role, success means customers clearly achieve the value and ROI of Jeppesen ForeFlight solutions, renewals are planned early, executed smoothly, and closed on time, and risks are surfaced and addressed before they escalate. Expansion is driven by outcomes rather than transactions, and customers view you as a strategic partner — not a support function.

We are also open to hiring in the following countries: Denmark, Poland, and Germany.

Key Responsibilities:

Own the end-to-end customer lifecycle with a primary focus on renewal, retention, and growth
Lead renewal strategy and execution, ensuring timely planning, risk mitigation, negotiation, and signature
Develop and execute value-based adoption plans aligned to customer KPIs, success metrics, and business outcomes
Quantify and communicate customer ROI by correlating product adoption to operational and financial outcomes
Maintain a 360-degree view of customer health, including engagement, risk, sentiment, and expansion signals
Build trusted relationships with executive sponsors, economic buyers, and operational leaders
Proactively identify expansion opportunities (upsell and cross-sell), partnering with Sales on complex motions
Facilitate Executive Business Reviews focused on outcomes, value realization, and forward strategy
Partner cross-functionally with Sales, Solutions Engineering, Support, and Product to advocate for customer needs and drive customer solutions
Act decisively to mitigate churn and protect recurring revenue
Self-starter with the ability to thrive in a virtual work environment

Basic Qualifications:

5+ years of experience in Customer Success within a SaaS environment
Proven experience executing contract renewals
Strong understanding of aligning customer business processes to software capabilities
Demonstrated success in negotiation, conflict resolution, and executive engagement
Excellent written and verbal communication skills
High financial acumen with the ability to own revenue conversations, renewal strategy, pricing discussions, and negotiations
Executive presence with the ability to influence senior airline leaders with clarity, confidence, and data
Outcome-driven mindset with a relentless focus on adoption, value realization, and customer goals
Relationship leadership with the ability to build trust across users, operators, and executive stakeholders
Strong problem and risk management skills — anticipates issues and resolves them proactively in a way that strengthens long-term relationships
Ability to work seamlessly across all teams across the company

Preferred Qualifications:

7+ years of experience in Customer Success or related SaaS roles
Experience in Commercial Airline Operations, OCC, or Flight Operations environments
Experience with Salesforce and Gainsight
Fluency in French, Turkish, Arabic, or Russian
Familiarity with structured adoption, success, and renewal methodologies
Experience working with international customers and cross-cultural teams
Pilot or aviation enthusiast

About Jeppesen ForeFlight:

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen's 90-year legacy of accurate aeronautical data with ForeFlight's expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Why You Should Join:

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:

Medical, dental and vision insurance with employer paid health premiums for employees
Life and disability insurance
Pension plan with up to 10% employer matching contributions
23 paid vacation days, as well as additional days off for Christmas break
Employee assistance program
2 days off to volunteer annually
Employee referral program
Flight rewards and flight stipend

Quick apply

Refine Your Search

sr customer success manager jobs in shepton mallet, som

Sr Customer Success Manager

Senior Customer Success Manager

Head of Product - Dairy

Customer Experience Manager

Service Desk Manager

Senior Internal Sales Coordinator - Bristol

Area Manager Final Mile

Business Development Manager (BDM) - Bristol- Circa 41k Basic - 53k OTE Uncapped

Lead Agile Delivery Manager

Project Manager - SatComs

Senior Manager Strategic Operations

Resident Experience Manager

Senior Operations Manager

Senior Contracts Manager

Head of Data Exploitation

Franchisee Manager, Enterprise QSR

Senior Paid Social Manager

Sr Manager, Specialist Solutions Architecture, UKI Area Specialist Team (AST)

Senior Growth Marketing Manager

Graduate Management Trainee - Bath

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