Customer experience manager Work, Jobs in Sherborne St. John, Ham (with Salaries)

Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
11d
Client Relationship Manager
Matrix —Basingstoke
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Helpdesk Manager
Elmdale IT Services Limited —Reading
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
12d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Customer and Trading Manager - Nightshift
Sainsbury's —Basingstoke
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Customer Success Manager
Once For All UK —Basingstoke
- Sales
- Business development
- Communication skills
- Employee assistance programme
Quick apply
Digital Customer Success Manager
Once For All UK —Basingstoke
- Sales
- Computer literacy
- Business development
- Employee assistance programme
Quick apply
Operations Manager
Cosentino —Basingstoke
- £45,000 - £50,000 a year
- Microsoft Excel
- ERP systems
- Data analysis skills
- Referral programme
Quick apply
5d
Internal Customer Service
TechPoint —Basingstoke
- £35,000 - £43,000 a year
- Sales
- Travel
- Communication skills
- Free parking
- Life insurance
Quick apply
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- ERP systems
- Microsoft Office
- IT
Quick apply
7d
Customer Success Manager - Microsoft CSP
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Area Manager
Lidl —Blackwater
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
7d
Senior Event Manager
Marston Events —Andover
- From £37,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
7d
Assistant Manager
Hollywoodbowlgroup —Basingstoke
- Up to £30,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Food Manager
Sainsbury's —Basingstoke
- From £33,000 a year
- Management
- Leadership
- Employee discount
Stores & Despatch Manager
TechPoint —Basingstoke
- £40,000 - £45,000 a year
- ERP systems
- Continuous improvement
- Organisational skills
- Life insurance
- Sick pay
Quick apply
Sales Operations Team Leader
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Annual leave
Facilities & Office Manager - Basingstoke (on-site)
Macmillan —Basingstoke
- £40,000 a year
- Full-time
- Management
- Project management
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
11d
Production Manager
TechPoint —Basingstoke
- £40,000 - £50,000 a year
- Assembly
- Leadership
- Communication skills
- Free parking
- Life insurance
Quick apply

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Senior Customer Experience Manager

Novuna -
Newbury

Apply Now

Job details

Full-time
£60,000 a year
11 days ago

Qualifications

Power BI
Team management

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Aug 7 2026

circa £60,000 plus car (£5,100) and bonus

Excited by the power of technology to simplify, improve and innovate? Love turning great ideas into smarter digital experiences? Ready to redefine the vehicle leasing experience for thousands of customers and play a key role in shaping a customer-first strategy that drives real impact?

If your answer is 'yes' then, keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

You'll join our Customer Experience team at Novuna Vehicle Solutions, where you'll play a pivotal role in shaping how customers experience our brand. Working at the heart of our customer strategy, you'll turn insight into action, drive meaningful improvements, and help deliver outstanding customer outcomes while supporting commercial success.

Reporting to our Head of Customer Experience Insight, you'll influence strategy, lead change, and champion initiatives that enhance the customer experience. Managing a team of two, you'll work closely with colleagues, suppliers and stakeholders across multiple locations to drive progress and deliver results.

You'll also:

Drive customer service performance improvements through actionable insight and data-led decision making
Champion digital transformation, leveraging technology to create seamless customer journeys and smarter processes
Lead and develop a high-performing team, empowering colleagues to deliver their best work every day
Be the voice of the customer, influencing senior stakeholders and shaping decisions that improve customer outcomes and business performance

What you'll bring.

You're passionate about creating exceptional customer experiences and driven by the opportunity to make a real impact. Combining strategic thinking with a customer-first mindset, you can turn insight into action and identify opportunities that deliver meaningful improvements.

A natural collaborator and influencer, you're confident building relationships with senior stakeholders, bringing people together around a shared vision and driving positive change across the organisation. You thrive in a fast-paced environment, balancing big-picture thinking with a practical focus on delivery, outcomes and continuous improvement.

You'll be a great fit if you:

Have deep expertise in customer experience, service excellence and customer-centric strategy
Embrace digital innovation and have experience leveraging automation, Power Platform, Power BI and Copilot to transform customer journeys and business processes
Excel at building relationships, influencing stakeholders and driving change across complex organisations
Are an inspiring leader who develops talent, builds engagement and creates high-performing teams that deliver results

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Company car or cash alternative – with fantastic EV incentives
Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

customer experience manager jobs in sherborne st. john, ham

Senior Customer Experience Manager

Client Relationship Manager

Customer Operational Delivery Manager

Helpdesk Manager

Complaints Team Leader

Customer and Trading Manager - Nightshift

Customer Success Manager

Digital Customer Success Manager

Operations Manager

Internal Customer Service

Customer Success Manager

Customer Success Manager - Microsoft CSP

Area Manager

Senior Event Manager

Assistant Manager

Food Manager

Stores & Despatch Manager

Sales Operations Team Leader

Facilities & Office Manager - Basingstoke (on-site)

Production Manager