Customer success specialist Work, Jobs in Shifnal, Shr (with Salaries)

Customer Retentions Specialist
Paul Rigby Group —Birmingham
- £28,089.10 - £32,000.00 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
Quick apply
Operations Manager - Customs & Brokerage
Carousel Logistics —Birmingham
- Up to £60,000 a year
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Customer Account Coordinator - Maternity Cover
Reconomy Connect —Telford
- Temporary
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Employee assistance programme
Social Value Officer
Equans —Birmingham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee assistance programme
Learning and Development Delivery Specialist
Hayley Group Limited —Halesowen
- Full-time
- Microsoft Office
- Travel
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
6d
Specialist, Project Execution
Schneider Electric —Telford
- Full-time
- Hybrid work
- Engineering
- English
- Project management
- Annual leave
- Life insurance
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Resolution Officer
Housing Plus Group —Telford
- £32,350 a year
- Full-time
- Customer service
- IT
8d
Resolution Officer
The Wrekin Housing Group Limited —Telford
- £32,350 a year
- Full-time
- Customer service
- IT
8d
Customer Solution Specialist (South East)
DeterTech —Telford
- £33,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Trainee Vehicle Preparation & PPF Assistant
autoshine and tinting —Telford
- £10.85 - £12.85 an hour
- Full-time
- Heavy lifting
- No experience needed
- Organisational skills
Quick apply
3d
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Machine learning
- IT
- Communication skills
- Annual leave
- Employee discount
Analyst
The Wrekin Housing Group Limited —Telford
- £41,437 a year
- Microsoft Excel
- SQL
- Analysis skills
10d
Business Development Manager (Civil Engineering)
Aquatech Civils Ltd —Sutton Coldfield
- From £34,500 a year
- Full-time
- Hybrid work
- Civil engineering
- Sales
- Business development
- Work from home
Quick apply
Motability Customer Service Specialist - Part Time
RAC —Walsall
- £13,256.53 a year
- Customer service
- Microsoft Office
- Communication skills
- Employee discount
Analyst
Housing Plus Group —Telford
- £41,437 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
10d
Toyota Sales Manager - New and Used Car Sales
W R Davies Toyota Stafford —Stafford
- £45,000 - £75,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
3d
Global Campaigns Specialist (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Salesforce
- Analysis skills
- Project management
- Annual leave
Quick apply

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Customer Retentions Specialist

Paul Rigby Group
Birmingham

Quick apply

Job details

Full-time
£28,089.10 - £32,000.00 a year

Qualifications

CRM software
Customer service
Organisational skills
IT
Communication skills
Time management

Full job description

Customer Retention Specialist

Job Purpose

The Customer Retention Specialist plays a vital role in maintaining and strengthening relationships with our existing customer base. The primary objective of this role is to maximise customer retention across both our Sales and Aftersales departments by proactively engaging with customers, identifying opportunities, and generating appointments that lead to increased service bookings, MOTs, vehicle upgrades and long-term customer loyalty.

This role is focused on creating opportunities rather than closing sales. Where a customer expresses an interest in purchasing or upgrading their vehicle, the opportunity will be seamlessly handed over to a Sales Executive to complete the sales process.

Key Responsibilities

Aftersales Retention

Proactively contact existing customers using our CRM database to:
- Book vehicle services.
- Book MOT appointments.
- Promote manufacturer service plans and seasonal offers where appropriate.
Re-engage customers who have not visited the dealership recently.
Encourage customers to continue servicing their vehicles within our dealership.
Ensure customer records and contact details are kept accurate and up to date.
Follow up missed appointments where appropriate.

Sales Opportunity Generation

Contact prospective customers who have submitted enquiries via our website, manufacturer websites or other digital platforms.
Qualify customer interest through friendly, professional conversations.
Arrange appointments for interested customers with the Sales Team.
Contact previous vehicle purchasers to discuss:
- Potential vehicle upgrades.
- End-of-finance opportunities.
- New model launches.
- Manufacturer offers and promotions.
Maintain regular contact with customers approaching replacement cycles.

CRM Management

Effectively utilise the dealership CRM system to:
- Manage customer follow-up activity.
- Record conversations and outcomes.
- Schedule future contact.
- Maintain accurate customer information.
Ensure all customer interactions are recorded in accordance with dealership processes.

Customer Experience

Deliver a professional, friendly and personalised experience on every customer interaction.
Build long-term customer relationships that encourage repeat business.
Act as an ambassador for the dealership and the MG brand.
Resolve basic customer queries or direct them to the appropriate department.

Performance Measures (KPIs)

Success within this role will be measured through:

Service appointments booked.
MOT appointments booked.
Workshop retention rate.
Sales appointments generated.
Qualified sales leads passed to Sales Executives.
Vehicle sales resulting from generated opportunities.
Customer contact activity.
CRM completion and data quality.
Customer satisfaction.

Skills & Experience

Essential

Excellent communication and telephone skills.
Friendly, confident and professional manner.
Strong organisational skills.
Good IT literacy.
Ability to build rapport quickly.
Self-motivated with excellent time management.
Positive and resilient attitude.

Desirable but not essential

Previous experience within the motor industry.
Experience using a CRM system.
Experience in customer service, telesales or appointment setting.
Understanding of vehicle servicing and MOT requirements.

Personal Attributes

The successful candidate will be:

Customer focused.
Target driven.
Enthusiastic and energetic.
Professional at all times.
Able to work independently and as part of a team.
Passionate about delivering exceptional customer service.

Working Relationships

The Customer Retention Specialist will work closely with:

Sales Executives
Sales Managers
Service Advisors
Service Manager
General Manager

to ensure every opportunity is maximised and customers receive a seamless experience.

Commission & Incentives

This role includes a performance-based incentive scheme.

Opportunities generated that result in a completed vehicle sale will attract an introductory commission payment.
Additional performance incentives may be available based on workshop booking targets, customer retention objectives and overall departmental performance.

The bonus scheme will be communicated separately and reviewed periodically.

Quick apply

Refine Your Search

customer success specialist jobs in shifnal, shr

Customer Retentions Specialist

Operations Manager - Customs & Brokerage

Customer Account Coordinator - Maternity Cover

Social Value Officer

Customer Service Coordinator

Learning and Development Delivery Specialist

Specialist Customer Service Advisor

Specialist, Project Execution

Manager of Dedicated Implementations - EMEA

Resolution Officer

Resolution Officer

Customer Solution Specialist (South East)

Trainee Vehicle Preparation & PPF Assistant

Customer Claims Specialist

Analyst

Business Development Manager (Civil Engineering)

Motability Customer Service Specialist - Part Time

Analyst

Toyota Sales Manager - New and Used Car Sales

Global Campaigns Specialist (UK Remote)

I want to receive the latest job alerts for customer success specialist in shifnal, shr

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