Customer service team lead Work, Jobs in Shirehampton, Bst (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
- Free parking
- Annual leave
Service / Customer Pillar Lead
M&G plc —Bath
- Full-time
- Continuous improvement
- Driving
- Leadership
- Annual leave
People Advisory Team Lead
Starling —Cardiff
- Full-time
- Hybrid work
- Human resources
- Mentoring
- Financial services
- Annual leave
- Employee discount
Quick apply
4d
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
Digital Optimisation Lead
Swoop Travel —Bristol
- £57,000 - £61,800 a year
- Full-time
- Hybrid work
- Marketing
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Contact Centre Team Leader
ELA Comectronica Sarri Ltd. —Bristol
- £2,850 - £3,800 a month
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
4d
Fleet Availability Team Leader
Novuna —Trowbridge
- Up to £40,000 a year
- Full-time
- Hybrid work
- Maintenance
12d
Customer Service Team Leader
William Hill —Bedminster
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
2d
Senior Service Advisor (Team Leader)
Novuna —Trowbridge
- Up to £40,000 a year
- Full-time
- Hybrid work
- Maintenance
2d
Member Options Team Lead
CLFIS Limited —Bristol
- Leadership
- Communication skills
- Tax experience
IT Operations Lead (Admiral Money)
Admiral —Cardiff
- Azure
- Management
- AWS
- Annual leave
6d
Lead Generation Agent
Myhealthpal —Stonehouse
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Organisational skills
- IT
- Free parking
- Flexible schedule
Quick apply
3d
People & Service Team Leader
River Island —Bristol
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Business Readiness Lead
Ayvens —Bristol
- Full-time
- Customer service
- Agile
- Referral programme
Lead Nightshift Manager
Sainsbury's —Bath
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
Welsh Language Standards Lead
Welsh Water —Cardiff
- £47,492 - £54,618 a year
- English
- No degree
- Organisational skills
- Free parking
- Annual leave
2d
Team Leader for Eat a Pitta in Broadmead (Bristol)
Eat a Pitta —Bristol
- £13 an hour
- Full-time
- Management
- Supervising experience
- Team management
- Employee discount
Quick apply
6d
Knoopologist (Team Leader)
Knoops- Bristol —Bristol
- £13.50 an hour
- Full-time
Quick apply
12d
ELEVATE Lead Development Representative (French Speaker)
ELEVATE EMEA —Bristol
- Remote
- Customer service
- Organisational skills
- Time management
Quick apply

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Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

customer service team lead jobs in shirehampton, bst

Customer Service Team Leader

Customer Service Team Leader

Service / Customer Pillar Lead

People Advisory Team Lead

Service Desk Team Leader

Digital Optimisation Lead

Contact Centre Team Leader

Fleet Availability Team Leader

Customer Service Team Leader

Senior Service Advisor (Team Leader)

Member Options Team Lead

IT Operations Lead (Admiral Money)

Lead Generation Agent

People & Service Team Leader

Business Readiness Lead

Lead Nightshift Manager

Welsh Language Standards Lead

Team Leader for Eat a Pitta in Broadmead (Bristol)

Knoopologist (Team Leader)

ELEVATE Lead Development Representative (French Speaker)

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