Line support engineer Work, Jobs in Shirley, Wmd (with Salaries)

IT Support Engineer
wavenet —Shirley
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
Reparaturtechniker
TXO Systems —Solihull
- Full-time
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Maintenance Operative - 20 hours
Urbanbubble —Birmingham
- £14,000 - £17,500 a year
- Part-time
- Customer service
- School
- Annual leave
- Referral programme
Quick apply
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
2nd Line Network Engineer
wavenet —Shirley
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Quality Engineer - Engines
Norton Motorcycles —Solihull
- Analysis skills
- No degree
- Travel
- Free parking
- Employee assistance programme
Quick apply
14d
Premises Officer/Site Manager - Soft Services
BAM UK & Ireland —Solihull
- £15.50 - £16.00 an hour
- Monday to Friday
- Travel
- Contracts
- In-person
9d
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Windows
- Computer networking
- Sick pay
Quick apply
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Work Planner
Platform Housing —Birmingham
- £32,393 a year
- No weekends
- Microsoft Word
- Customer service
- Travel
2d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
7d
Field Service Engineer
NoteMachine UK Ltd —Birmingham
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
10d
Supplier Quality Engineer (SQE)
Norton Motorcycles —Solihull
- Engineering
- Analysis skills
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
Senior Quality Assurance Engineer
Energym —Shirley
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
Cremator Technician and Gardener
Horizon Cremation (Cannock) Ltd —Cannock
- £25,500 - £28,000 a year
- Full-time
- Customer service
- Maintenance
- In-person
- Free parking
Quick apply
10d
FM Site Manager
BAM UK & Ireland —Solihull
- £16 an hour
- Monday to Friday
- Team management
- Travel
- In-person
14d

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IT Support Engineer

wavenet -
Shirley

Quick apply

Job details

Full-time
3 days ago

Benefits

Annual leave
Employee assistance programme

Qualifications

Technical troubleshooting
Desktop support
MCSA
TCP
User account provisioning
Ticket management
Microsoft Exchange
Microsoft Office Suite
Information security
User account management
IT permissions management
Ticket management systems
Computer networking
Mobile device management
SharePoint
Customer support
Cybersecurity
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Mobile devices
Identity & access management

Full job description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

We're looking for a proactive, collaborative IT Support Engineer to join our Internal IT Team in Solihull. You'll be the trusted technology partner for our teams, ensuring they have the technical support they need to do their best work. If you thrive on problem-solving, enjoy helping colleagues overcome technical challenges, and want to work in a fast-paced, supportive environment, this role could be ideal for you.

Key Responsibilities:

Provide second line technical support via phone, email, and in-person, responding promptly to service desk tickets
Diagnose and resolve hardware and software issues for Windows and macOS environments
Manage and maintain user devices, laptops, mobile devices, and peripherals across the organisation
Set up, configure, and support new equipment; onboard new users and configure their access
Administer user accounts, permissions, and access controls in Active Directory, Microsoft 365, Exchange Online, Teams, and SharePoint
Perform regular system maintenance, apply patches, and manage software updates
Ensure compliance with IT security policies, procedures, and best practices
Escalate complex issues appropriately to senior team members or external vendors
Document issues, resolutions, and improvements in knowledge management systems
Collaborate with the wider IT team to improve processes and user experience
Customer-focused mindset: you see IT support as a service and take pride in colleague satisfaction
Problem-solver: you approach issues methodically and aren't afraid to dig deeper or ask for help
Team player: you collaborate well with colleagues and escalate appropriately
Organised and reliable: you manage your workload effectively and follow through on commitments
Learner: you stay curious about technology and are eager to develop new skills
Security-conscious: you understand the importance of information security and compliance

Qualifications

Essential skills and experience

Proven experience in IT support, helpdesk, or similar technical support role (minimum 2 years)
Strong proficiency with Microsoft Windows (10/11) and Office applications
Hands-on experience with Microsoft 365, Active Directory, and Exchange Online administration
Practical knowledge of network basics and connectivity (TCP/IP, DNS, VPN)
Experience using IT service management (ITSM) or helpdesk ticketing systems
Solid understanding of cybersecurity principles and IT security best practices
Excellent communication skills, able to explain technical issues in plain language

Desirable skills

Experience supporting macOS and iOS devices
Knowledge of mobile device management (MDM) platforms
Familiarity with VoIP systems and telephony support
Basic scripting or automation knowledge (PowerShell, batch files)
Experience with IT asset management or CMDB systems
CompTIA A+, Microsoft certifications (MCSA, AZ-900), or equivalent qualifications

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

line support engineer jobs in shirley, wmd

IT Support Engineer

3rd Line Support Engineer

2nd Line Support Engineer- Permanent

Service Desk Manager

Reparaturtechniker

Maintenance Operative - 20 hours

2nd Line Help/Service desk Engineer

2nd Line Network Engineer

Customer Quality Engineer - Engines

Premises Officer/Site Manager - Soft Services

IT Support Engineer

2nd Line Technical Analyst

2nd Line Engineer - Support

Work Planner

1st / 2nd Line IT Support Analyst

Field Service Engineer

Supplier Quality Engineer (SQE)

Senior Quality Assurance Engineer

Cremator Technician and Gardener

FM Site Manager

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