Resolutions coordinator Work, Jobs in Shirley, Wmd (with Salaries)

Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
People Coordinator
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Human resources
- Organisational skills
- IT
12d
Customer Assurance Coordinator
Arcus FM —Redditch
- Up to £29,256 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Annual leave
Quick apply
Project Coordinator
School of Coding —Birmingham
- £28,000 - £33,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
4d
Operations Coordinator
Volvo Group —Warwick
- Up to £28,038 a year
- 12 hour shift
- CRM software
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Event Co-ordinator/Manager
SweatPretty —Birmingham
- £15 an hour
- Part-time
- Sales
- Customer service
- Organisational skills
Quick apply
Systems Coordinator
High Speed Two (HS2) —Birmingham
- £24,022 - £28,261 a year
- Full-time
- Organisational skills
- Communication skills
- Office experience
4d
Logistics Coordinator
Trinity Claims —Redditch
- £25,000 - £28,000 a year
- English
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Quick apply
6d
Events Coordinator
SweatPretty —Coventry
- £15 an hour
- Part-time
- Sales
- Customer service
- Organisational skills
Quick apply
14d
Transport Coordinator
Darlaston Builders Merchants Limited —Walsall
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
4d
Scheduler
ISS Facility Services —Birmingham
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
Resource Coordinator
Cooper Parry —Birmingham
- Full-time
- Remote
10h
Private Patient Co-ordinator
Spire Healthcare —Worcester
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Annual leave
3d
On-Site Service Delivery Manager ROH
Genmed.me Limited —Birmingham
- £32,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Annual leave
Quick apply
12d
Customer Service & Technical Support Coordinator
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Clinical Research Coordinator -Wolverhampton, UK
IQVIA —Wolverhampton
- Part-time
- Microsoft Access
- Microsoft Outlook
- Windows
16h
Internal Sales Coordinator
Steelway —West Bromwich
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Workplace & B Corporation Coordinator
Widgit Software —Warwick
- Administrative experience
- IT
- Communication skills
10d

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resolutions coordinator jobs near shirley, wmd

Complaints Coordinator

WORD360 Language Services -
Birmingham

Apply Now

Job details

£26,000 - £27,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Flexible schedule
Sick pay

Qualifications

Administrative experience
Organisational skills
Linguist experience
Communication skills
Negotiation

Full job description

About The Role

Main Purpose of Job

The Complaints & Linguist Engagement Coordinator will be responsible for the effective management and resolution of customer complaints while also overseeing the ongoing engagement, performance, and compliance of subcontracted linguists.

Responsibilities and Duties

Complaints Handling & Quality Assurance

Assisting with daily monitoring and management of the feedback Mailbox.
Manage follow-ups for all complaints received via email and/or telephone.
Investigate complaint cases by engaging with all relevant parties.
Keep complainants regularly updated in line with company SLAs.
Respond to all complaints in adherence to company SLAs.

Linguist Engagement, Performance & Compliance

Conduct follow-up communications with newly onboarded linguists to ensure effective system adoption and understanding of industry guidelines.
Monitor subcontractor (linguist) performance and work with the wider team to address incidents or service issues.
Contact inactive linguists to explore re-engagement or archive records where appropriate.
Maintain regular communication with linguists to gather feedback, resolve challenges, and support retention.
Advocate for improvements based on linguist feedback where appropriate.
Assist in planning and coordinating linguist roadshows, workshops, and engagement events.
Ensure all actions and updates are accurately documented against linguist profiles.

Skills and Attributes Required

Proven experience in complaints handling (minimum 1 year).
Strong interpersonal and relationship-building skills.
Experience working in a fast-paced, high-pressure environment.
Excellent organisational skills with the ability to manage multiple priorities.
Strong attention to detail and analytical problem-solving ability.
Competence in maintaining accurate, timely records.
Excellent written and verbal communication skills.
Ability to work independently while contributing effectively to a small team.
Previous administrative experience.
Negotiation skills and adaptability to changing demands.
Self-motivated with a proactive approach to workload management.

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, reduced gym memberships, reduced cinema tickets, and more.
Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.

Recruitment Process

Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
Finalists will attend a final interview (again, either online or face-to-face).
Please note, the process may change

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

Apply Now

Refine Your Search

resolutions coordinator jobs in shirley, wmd

Complaints Coordinator

Customer Care Coordinator

People Coordinator

Customer Assurance Coordinator

Project Coordinator

Operations Coordinator

Field Service Coordinator

Event Co-ordinator/Manager

Systems Coordinator

Logistics Coordinator

Events Coordinator

Transport Coordinator

Scheduler

Resource Coordinator

Private Patient Co-ordinator

On-Site Service Delivery Manager ROH

Customer Service & Technical Support Coordinator

Clinical Research Coordinator -Wolverhampton, UK

Internal Sales Coordinator

Workplace & B Corporation Coordinator

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