Job Description:
Advanced Technical Support Engineer – Automation
Your Mission:
We are currently recruiting for a person to join our Advanced Technical Support team to support our
Automation products. You will provide a high level of support on the Schneider Electric range of Automation products; actively promoting Schneider Electric products from all brands and providing technical and application support, as well as fault finding and commissioning assistance to all external and internal customers.
Work with the sales team to identify and develop new business. Driving customer satisfaction by collaborating with other departments within Schneider to resolve challenges, and to promote product or process improvements.
You will receive full product training and assistance from our staff on internal systems & processes,
and the freedom to learn & express interest in other products ranges within the business.
Internal
Your Responsibilities:
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Pre-Sales Technical Support providing precise and clear detailed assistance to enable customers to select and purchase correctly and easily.
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Post Sales Technical advice providing detailed information to help customers to install and commission our products quickly and efficiently.
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Conduct methodical questioning regarding site safety and provide diagnosis and effective resolutions for application design, installation, commissioning, and breakdown issues.
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Propose solutions based on thorough questioning of customer needs, ensuring alignment with product capability, application, standards, legislation, and budgetary constraints.
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Collaborate with Product Application Engineers and Expert Level Technical Support to ensure customers receive the highest level of support across all products, regardless of complexity.
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Contribute to the development and administration of advanced technical training for internal staff to enhance skills and knowledge.
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Demonstrate excellent communication skills via telephone, email, and in-person interactions.
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Provide effective and timely assistance to customer issues, enter support activities into the Department Case Tracking System, and ensure excellence in data quality and efficient case management to meet SLAs.
Skills and attributes:
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An Electrical industry relevant qualification, e.g., City and guilds or BTEC. Apprentice trained, or evidence of time served will be considered.
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Minimum 2 years’ experience in an Electrical Engineering or technical support role
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Experience within the Industrial Automation sector
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Experience with Variable Speed Drives and Motion products.
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Experience with ladder logic / PLC applications/HMI’s
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Detailed knowledge of the Schneider Electric product range or similar competitor products
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Computer Literate with good typing skills
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Well-developed interpersonal skills, written and verbal.
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Excellent Time Management Skills
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The ability to work well within a team and empower others.
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Ability to communicate effectively, both verbally and written in English.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
“We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”
What we offer you:
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
Apply now:
Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.
(External) English Qualifications:
Let us learn about you! Apply today.
(External) English Company Boiler Plate:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
