1st line support/helpdesk (msp) Work, Jobs in Slough, Eng (with Salaries)

1st Line Engineer - Yateley
Arc —Yateley
- Azure
- Customer service
- Windows
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Service Delivery Analyst
Toro Risk Solutions —London
- £30,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- AWS
- Annual leave
Quick apply
3d
IT Sales Development Representative (SDR)
Microbyte / White Label IT —Farnborough
- £26,000 - £30,000 a year
- Full-time
- Sales
- Business development
- IT
Quick apply
14d

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1st line support/helpdesk (msp) jobs near slough, eng

1st Line Engineer - Yateley

Arc -
Yateley

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Job details

Qualifications

Azure
Operating systems
Customer service
Windows
Microsoft Office
DHCP
DNS
SharePoint

Full job description

About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:

As a 1st Line Helpdesk Engineer at Arc, you will be the first point of contact for all IT-related queries and issues, playing a crucial role in ensuring the smooth and efficient operation of our internal systems and supporting our users. You'll be providing essential technical assistance and problem-solving with a strong focus on customer satisfaction.

Key Responsibilities and Duties:

Deliver remote 1st line IT support to our contracted clients via phone and email.

Assist in maintaining and updating our IT documentation database.

Diagnose issues and guide users through resolution steps or escalate to the appropriate team when required.

Support and assist the customer services team when necessary on logging tickets

Required Skills & Attributes:

Strong problem-solving skills.

Familiarity with Windows desktop and server operating systems

Basic understanding of Networking (IP addressing, DHCP, DNS).

Experience with Office 365, Azure, SharePoint, OneDrive.

Knowledge of Anti-virus software (e.g., Sophos).

Familiarity with mail filtering solutions (e.g., Mimecast).

Ability to stay flexible, adaptable, and calm under pressure.

Eagerness to learn and develop new skills.

Dependable, trustworthy, and honest.

Well-presented with strong interpersonal skills, and a team player.

Customer-focused with a friendly and professional demeanor.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

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1st line support/helpdesk (msp) jobs in slough, eng

1st Line Engineer - Yateley

1st Line Support Analyst

2nd Line Support Analyst

Service Delivery Analyst

IT Sales Development Representative (SDR)

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