Helpdesk support Work, Jobs in Smethwick, Eng (with Salaries)

Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
Customer Service Advisor
Equans —Birmingham
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
1d
Entry level IT Help Desk Support
Komfort —Wednesbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
7d
Customer Service Consultant
HSBC Global Services Limited —Birmingham
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
5d
1st Line Service Desk Operative
Sigma Connected Group —Birmingham
- Full-time
- Remote
- English
- Microsoft Office
- IT
- Employee assistance programme
Shift Maintenance Assistant
Equans —Smethwick
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
7d
Maintenance Assistant
Equans —West Bromwich
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
7d
Universal Banker
HSBC Global Services Limited —Birmingham
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
23h
IT Support Technician
Hydrajaws Limited —Tamworth
- £25,000 - £26,000 a year
- Full-time
- Customer service
- ERP systems
- Windows
- Free parking
Quick apply
2d
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Computer Science
- No degree
- SharePoint
- Employee assistance programme
Quick apply
Receptionist
LAH Property Marketing —Birmingham
- £18,883 a year
- Part-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Computer networking
- Work from home
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
8d
Electrical Engineer
Equans —Smethwick
- £32,000 - £35,000 a year
- Full-time
- Annual leave
- Employee assistance programme
6d
Shift Electrical Engineer
Equans —Smethwick
- £32,000 - £35,000 a year
- Full-time
- Annual leave
- Employee assistance programme
6d
Admin Support
Midlands Partnership University NHS Foundation Trust —Stafford
- £25,760 - £27,476 a year
- Full-time
- Hospital
12d
Customer Service Advisor
Mitie —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Estates & Facilities Lead
School of Coding —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Supervising experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Digital Training & Delivery Manager
Compass Group UK —Birmingham
- £50,000 a year
- Windows
- Microsoft Office
- Communication skills
11h
Customer Assurance Coordinator
Arcus FM —Redditch
- Up to £29,256 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Annual leave
Quick apply

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helpdesk support jobs near smethwick, eng

Helpdesk Coordinator - FTC 12 months

WORD360 Language Services -
Birmingham

Apply Now

Job details

Fixed term contract
£25,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Flexible schedule
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Phone etiquette
Communication skills
Negotiation
Help desk

Full job description

About The Role

Main Purpose of Job

As we step into a new phase of growth we are searching for a driven and passionate Helpdesk Coordinator to join our expanding team. Delivering a polished and captivating Word360 experience, the helpdesk team is primarily responsible for being brand ambassadors. Since you will represent the company, it is imperative that you deliver an outstanding client experience that reflects your personality, professionalism and engaging style

Responsibilities and Duties

- Deliver outstanding customer service at every opportunity to our clients and sub-contractors.
- Responding professionally to phone calls & emails.
- Fulfil new client requirements and manage general queries.
- Taking care of client and linguist enquiries from the beginning to the end.
- Solve problems and swiftly recognise and address client concerns.
- Maintain accurate records of all communications within our database.
- Update job knowledge by participating in training, where required.
- Proactive and ability to work effectively within a team but also independently.
- Understand and deliver the service objectives in line with KPIs.

Skills and Attributes Required

- Be able to work in a fast-paced, customer service environment.
- Have outstanding customer service experience (minimum 2 years)
- Have an excellent phone manner and command of English.
- Pay attention to detail be extremely efficient and organised.
- The ability to remain positive and upbeat even during difficult customer interactions.
- Strong communication abilities, including the capacity to interact with clients both orally and in writing in a clear and effective manner.
- Possess strong problem solving and negotiation skills with the ability to persuade others.
- Be a finisher and do whatever it takes to complete a task.
- Display a willingness to learn.
- Competency in the use of Microsoft Office products such as Teams, Word, Excel and Outlook
- Willingness to work from Office location. (this is not a hybrid role)

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, reduced gym memberships, reduced cinema tickets, and more.
Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.

Recruitment Process

Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
Finalists will attend a final interview (again, either online or face-to-face).
Please note, the process may change

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

Apply Now

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helpdesk support jobs in smethwick, eng

Helpdesk Coordinator - FTC 12 months

Customer Service Advisor

Entry level IT Help Desk Support

Customer Service Consultant

1st Line Service Desk Operative

Shift Maintenance Assistant

Maintenance Assistant

Universal Banker

IT Support Technician

IT Support Analyst

Receptionist

IT 1st Line Support Apprentice

1st / 2nd Line IT Support Analyst

Electrical Engineer

Shift Electrical Engineer

Admin Support

Customer Service Advisor

Estates & Facilities Lead

Digital Training & Delivery Manager

Customer Assurance Coordinator

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