Innovation manager Work, Jobs in Smethwick, Wmd (with Salaries)

Customer Service Advisor
Cromwell —Dudley
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Culture & Organisational Effectiveness Manager
Syensqo —Oldbury
- £125,000 - £171,000 a year
- Research
- Language training provided
Quick apply
12d
Arts and Culture Manager
Powered by CAN —West Bromwich
- £19,594 - £22,558 a year
- Part-time
- Management
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Head of People and Culture
WMGC —Birmingham
- £80,000 - £90,000 a year
- No degree
- Mentoring
- Recruiting
11d
Project Manager
Sulzer —Birmingham
- Full-time
- PMP
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- University
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
10d
Strategic Foodbank & Community Hub Manager
Arden Foodbank —Alcester
- £16,000 - £17,500 a year
- Part-time
- Writing skills
- Computer skills
- In-person
Quick apply
Nespresso Out of Home New Business Development Manager - Horeca- Midlands
Nespresso —Birmingham
- Up to £40,000 a year
- Full-time
- Business development
8d
Project Coordinator
TXO Group —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Leisure Operations Manager
Birmingham Community Leisure Trust —Birmingham
- Up to £37,000 a year
- Weekend availability
- Leadership
- Communication skills
- Employee assistance programme
- Gym membership
Project Manager
Quanex —Wolverhampton
- Full-time
- PMP
- Engineering
- Master's degree
- Employee assistance programme
Quick apply
Social Media Manager
Helping Hands Homecare —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Social media management
- Team management
- Communication skills
Quick apply
4d
Communications Assistant - ELSA - Department of Immunology and Immunotherapy - 107601 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Part-time
- CRM software
- Social media management
- University
- Annual leave
- Sick pay
eCommerce Project Manager
magic42 Limited —Birmingham New Street Station
- From £30,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Business
- Health & wellbeing programme
- Annual leave
Quick apply
5d
AI Innovation Manager
National Lottery Heritage Fund —Birmingham
- £50,313 - £59,423 a year
- Full-time
- Hybrid work
- AI
- Work from home
10d
Head of Performance Partners
Convergence Group —Solihull
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Human resources
Quick apply
Portfolio Manager
NFU Mutual —Stratford-upon-Avon
- Up to £90,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
- Work from home
Centre Head and Curriculum Manager
The Manufacturing Technology Centre —Coventry
- £57,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Recruiting
Quick apply
Immigration Services Officer (111957-0726)
University of Warwick —Coventry
- £35,608 - £46,049 a year
- University
- Continuous improvement
- Communication skills
Research Fellow– Preventing mental health issues in ethnically diverse youth: A feasibility pilot study (PRIMA)
University of Worcester —Worcester
- £38,784 - £43,482 a year
- Full-time
- Employee assistance programme

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innovation manager jobs near smethwick, wmd

Customer Service Advisor

Cromwell -
Dudley

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Internal department liaison
Microsoft Office Suite
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

As our new Customer Service Advisor, you'll be the first point of contact for our customers, delivering an outstanding service across phone, email and live chat. You'll take ownership of customer enquiries from start to finish, ensuring every interaction is handled with professionalism, accuracy and care.

Working closely with Sales, Branch Operations and Supply Chain, you'll play a vital role in keeping our customers informed, solving problems and helping them find the right products. If you enjoy building relationships, working in a fast-paced environment and making a genuine difference to the customer experience, we'd love to hear from you.

Some of your key responsibilities:

Deliver exceptional customer service across multiple communication channels.
Process customer orders, quotations, returns and enquiries accurately.
Proactively communicate order updates, stock availability and delivery information.
Resolve customer issues and escalate complex queries where appropriate.
Work collaboratively with internal teams and suppliers to achieve the best customer outcomes.
Promote digital tools and self-service solutions to enhance the customer experience.

What do I need to be successful in this role?

Excellent communication and customer service skills.
Strong organisation and attention to detail.
Good problem-solving ability with commercial awareness.
Confidence using Microsoft Office and business systems.
A collaborative, positive and adaptable approach.
A passion for delivering exceptional customer experiences.

What’s in it for me?

A competitive salary alongside inclusion into our company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success.
Enhanced employer pension contribution.
30 days annual leave entitlement including Bank Holidays – Whilst this is common amongst businesses, we also offer the opportunity to purchase additional annual leave in case you need extra days.
Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.

Who are Cromwell?

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives. We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.

We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs. Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.

Diversity, Equity, Inclusion and Belonging

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email [email protected]

Location

Dudley

Waterfront Way, Brierley Hill, United Kingdom, DY5 1XD

Location:

Dudley
Working Hours per week:

38
Contract Type:

Permanent - Full Time

Meet the recruiter

Rob Brookes

[email protected]

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

Apply Now

Refine Your Search

innovation manager jobs in smethwick, wmd

Customer Service Advisor

Culture & Organisational Effectiveness Manager

Arts and Culture Manager

Head of People and Culture

Project Manager

External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5

Strategic Foodbank & Community Hub Manager

Nespresso Out of Home New Business Development Manager - Horeca- Midlands

Project Coordinator

Leisure Operations Manager

Project Manager

Social Media Manager

Communications Assistant - ELSA - Department of Immunology and Immunotherapy - 107601 - Grade 5

eCommerce Project Manager

AI Innovation Manager

Head of Performance Partners

Portfolio Manager

Centre Head and Curriculum Manager

Immigration Services Officer (111957-0726)

Research Fellow– Preventing mental health issues in ethnically diverse youth: A feasibility pilot study (PRIMA)