Management associate Work, Jobs in Smethwick, Wmd (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Loss Prevention Associate - UNIQLO Bullring
UNIQLO —Birmingham
- £14.50 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Employee discount
Assessment Coordinator
RICS —Birmingham
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Communication skills
- Annual leave
Counter Associate - 'The Ordinary' - Selfridges, Birmingham
DECIEM —Birmingham
- Part-time
- Customer service
- Merchandising
- Communication skills
- Annual leave
- Employee assistance programme
6d
Data Compliance Coordinator
Thermo Fisher Scientific —Birmingham
- Full-time
- Computer literacy
- English
- Quality control
Accounts Associate
bk plus —Birmingham
- Full-time
- Computer literacy
- QuickBooks
- Organisational skills
- Employee assistance programme
Quick apply
12d
Assistant Manager - Bullring, Hollister
Hollister —Birmingham
- £29,120 a year
- Customer service
- English
- Bachelor's degree
- Store discount
- Annual leave
Trainee Property Manager
Lex Allan Block Management —Stourbridge
- £26,000 - £27,000 a year
- Full-time
- Customer service
- Driving
- In-person
Quick apply
11d
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —Birmingham
- Overtime
- Remote
- Customer service
- English
- Hotel
3d
Property Management Surveyor - Associate
Savills —Birmingham
- Annual leave
Research Fellow– Preventing mental health issues in ethnically diverse youth: A feasibility pilot study (PRIMA)
University of Worcester —Worcester
- £38,784 - £43,482 a year
- Full-time
- Employee assistance programme
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Birmingham
- Full-time
- English
- Analysis skills
- Business
11d
Communications Executive (Administrator)
Innovus —Worcester
- £25,000 - £30,000 a year
- Full-time
- Bachelor's degree
- Organisational skills
- Computer skills
Quick apply
12h
Junior Legal PA
Fieldfisher —Birmingham
- Full-time
- Microsoft Office
- Travel
- Typing
- Work from home
Global Investment Research, Content Management Group - Supervisory Analyst, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Bachelor's degree
- Accounting
- Organisational skills
- Employee assistance programme
Assistant Manager
Foot Locker —Birmingham
- Weekend availability
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
Asset & Wealth Management - Change Management – Associate - Birmingham
Goldman Sachs —Birmingham
- Full-time
- Project management
- Conflict management
- Communication skills
- Employee assistance programme
13d
Strategic Adult Social Care Lead – Assurance and Continuous Development
Dudley Metropolitan Borough Council —Dudley
- £76,597 - £81,370 a year
- Full-time
- Hybrid work
13d
Associate - Claimant & Union
Penningtons Manches Cooper LLP —Birmingham
- Full-time
- Business development
- Organisational skills
- Communication skills
Graduate Sales Executive (HF1357659)
Flourish —Stourbridge
- £25,000 a year
- Full-time
- Communication skills
Quick apply

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

management associate jobs in smethwick, wmd

2nd Line Support Engineer- Permanent

Loss Prevention Associate - UNIQLO Bullring

Assessment Coordinator

Counter Associate - 'The Ordinary' - Selfridges, Birmingham

Data Compliance Coordinator

Accounts Associate

Assistant Manager - Bullring, Hollister

Trainee Property Manager

Sales Development Manager - Desk Based, Based anywhere in the UK

Property Management Surveyor - Associate

Research Fellow– Preventing mental health issues in ethnically diverse youth: A feasibility pilot study (PRIMA)

Operations & Logistics Internship, Amazon Logistics

Communications Executive (Administrator)

Junior Legal PA

Global Investment Research, Content Management Group - Supervisory Analyst, Associate, Birmingham

Assistant Manager

Asset & Wealth Management - Change Management – Associate - Birmingham

Strategic Adult Social Care Lead – Assurance and Continuous Development

Associate - Claimant & Union

Graduate Sales Executive (HF1357659)

I want to receive the latest job alerts for management associate in smethwick, wmd

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