Technical support associate Work, Jobs in Southall, Gtl (with Salaries)

Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
Associate Technical Support Engineer
Mimecast —London
- £40,000 - £45,000 a year
- Full-time
- Azure
- Analysis skills
- Organisational skills
3d
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Windows
- Bachelor's degree
- Travel
Associate Support Engineer
PaperCut Software —Bracknell
- Full-time
- Hybrid work
- Computer Science
- IT
- Communication skills
Quick apply
9d
MPS Field Engineer
Commercial —South East London
- £36,000 - £39,000 a year
- Full-time
- IT
- In-person
- Employee assistance programme
Quick apply
Linux Desktop Support Associate (London UK office)
Canonical —London
- English
- Bachelor's degree
- Travel
- Employee assistance programme
Quick apply
IT Support Associate, IT Services
Amazon UK Services Ltd. —London
- Full-time
- Computer networking
- IT
- Linux
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Systems Analyst
The Royal Household —London
- From £41,000 a year
- Full-time
- Azure
- SQL
- IT
- Annual leave
- Employee discount
Energy Storage Technical Support Engineer-UK
BYD Europe —Hounslow
- Full-time
- Hybrid work
- Customer service
- Engineering
- Maintenance
Senior Product Analyst
TJX Europe —Watford
- Full-time
- Bachelor's degree
- APIs
- IT
- Employee discount
End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)
UST —London
- Azure
- Microsoft Outlook
- Windows
Quick apply
Client Response Associate
BTS —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Business development
- Project management
Expanded Access Program Associate
Durbin PLC (UK) —Middlesex
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick apply
11d
Associate Product Support Analyst
Xelix —London
- £35,000 - £44,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
FinTech Startup Associate (Customer Success)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Intelligence Associate
Sportradar —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Flexible schedule
Quick apply
4d
Global Tier 1 Service Desk Technician
KBR —Leatherhead
- Weekend availability
- Hybrid work
- Azure
- Computer Science
- Customer service
- Annual leave
- Flexible schedule
12d
Derivatives Trade Execution Support - Associate
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Analysis skills
- Communication skills
- Python
- Annual leave
Global Banking & Markets, Commodities, Base Metal, Precious Metal or Oil Logistics, Associate, London
Goldman Sachs —London
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
- Employee assistance programme
9d

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Technical Support Associate - London

Synthesia
London

Apply Now

Job details

Full-time

Qualifications

Jira
Software troubleshooting
Technical support
Analysis skills
Continuous improvement
APIs
SaaS
Communication skills
Help desk

Full job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

As a Technical Support Associate at Synthesia, you’ll be part of the team ensuring delivering first-line technical support to enterprise customers. You’ll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

You’ll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.

Role Responsibilities:

Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
Reproduce reported issues in internal environments to support investigations
Follow up with customers to ensure issues are resolved to satisfaction
Maintain clear, professional communication with customers throughout the support process
Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

1 to 3 years’ experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)
Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes
Confident and clear communicator, with the ability to explain technical concepts to non-technical users
Highly organised with strong analytical and problem-solving skills, and attention to detail
Comfortable taking ownership of issues and managing multiple cases in parallel
Curious, proactive learner who enjoys developing technical depth and understanding new tools
Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

Basic understanding of SaaS platforms and web technologies
Familiarity with basic browser troubleshooting and developer tools
Experience using ticketing systems such as Intercom, Jira, or Salesforce
Awareness of SSO concepts and authentication flows
Interest in APIs, data analysis, or system integrations
Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

Customer Satisfaction (CSAT)
First Response Time
SLA Compliance
Productivity metrics

Apply Now

Refine Your Search

technical support associate jobs in southall, gtl

Technical Support Associate - London

Associate Technical Support Engineer

Associate Technical Support Engineer

Associate Support Engineer

MPS Field Engineer

Linux Desktop Support Associate (London UK office)

IT Support Associate, IT Services

Customer Experience Associate (FinTech)

Systems Analyst

Energy Storage Technical Support Engineer-UK

Senior Product Analyst

End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)

Client Response Associate

Expanded Access Program Associate

Associate Product Support Analyst

FinTech Startup Associate (Customer Success)

Intelligence Associate

Global Tier 1 Service Desk Technician

Derivatives Trade Execution Support - Associate

Global Banking & Markets, Commodities, Base Metal, Precious Metal or Oil Logistics, Associate, London

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