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Provide technical ownership of the NFUM Database Estate.
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Maintain the stability of the Database Estate.
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Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon.
Are you an experienced Infrastructure / Database professional with a background in Oracle / SQL, PostgreSQL?
An opportunity has become available in the team as an Infrastructure Engineer (12 Month Fixed Term Contract) within the IT Infrastructure Products department. The Technical Service Ownership team is dedicated to maintaining the stability of our IT services and plays a key role in governing, delivering and maintaining secure and robust solutions in our estate.
Reporting to the IT Technical Manager, the Technical Services Analyst will be responsible for providing technical advisory support for projects and assisting with the resolution of database-related P1, P2 and P3 incidents. The role includes reviewing and approving change requests across the NFUM database estate, assessing potential impacts, and distributing detailed reviews to relevant resources and stakeholders.
The postholder will also be accountable for assessing database performance and making recommendations for improvement, defining database guardrails and build standards, and ensuring that all third-party providers adhere to these standards. In addition, the role involves assessing opportunities for consolidation and cost savings across the database environment.
Additionally, you’ll act as a representative at the Change Advisory Board (CAB), which is responsible for evaluating, prioritizing, approving, and rejecting changes to the NFUM Network infrastructure. Collaboration with external IT partners and vendors to drive service improvements is also a key aspect of the role.
You’ll be an SME in SQL and have knowledge of Oracle and PostgreSQL, you’ll have demonstrable experience in supporting, deploying and improving databases in a regulated environment. You will have excellent communication and stakeholder management skills and be able to effectively prioritise your workload. As you’ll be assisting in the resolution of major IT incidents, problem-solving skills are essential within a customer-focused IT environment. You’ll take ownership of issues and tasks and see through to successful completion, working with 3rd party vendors as required.
You’ll also be or have:
- Working and demonstrable knowledge and experience of Microsoft SQL (essential)
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Working and demonstrable knowledge and experience of Oracle and PostgreSQL (Preferable)
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In depth experience in Database migrations and consolidation (essential)
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Good working experience of Database observability and troubleshooting issues (essential)
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Exposure to cloud technologies (Azure SQL PaaS) (essential)
Knowledge of governance or architectural practices and working within in a regulated industry would be advantageous.
Internally this role is known as Technical Service Analyst.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
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Salary £44,782 - £60,000
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Annual bonus (up to 17.5% of salary)
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Contributory pension scheme, up to 20%, including your 8% contribution
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25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
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A Family Friendly policy that helps you balance your work and family responsibilities
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Access to savings at High Street brands, travel and supermarkets
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£20 contribution to a monthly gym membership – subject to T&Cs
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Health and wellbeing plan - cashback for dentist, opticians, physio and more
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Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
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Employee Volunteering - volunteer in the community for one day each year
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Unlimited access to Refer a Friend £500 bonus scheme
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Life Assurance cover of 4 x salary
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Employee discounts of 15% on a range of NFU Mutual insurance policies.
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Salary sacrifice employee car scheme - subject to eligibility
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
