Member services representative Work, Jobs in Southfields, Gtl (with Salaries)

Front of House Staff
MAD-LAGREE Fitness —London
- £13 an hour
- Part-time
- Hospitality
- Customer service
- English
- Store discount
- Employee discount
Quick apply
1d
Security Concierge
UniTrust —London
- £16.99 an hour
- 12 hour shift
- Customer service
- Computer literacy
- English
- Employee assistance programme
- Sick pay
Quick apply
Customer Service Representative
Emerald Life —London
- £16 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Lead Receptionist
BidvestNoonan —London
- £40,800 a year
- Full-time
- Customer service
- Front desk
- Employee discount
Quick apply
Event Sales Executive
Motion Marketing LDN —London
- From £28,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
Membership Advisor / Trainers
Anytime Fitness —London
- £13.75 - £15.00 an hour
- Part-time
- CRM software
- Spanish
- Sales
Quick apply
Receptionist
The Royal Marsden NHS Foundation Trust —Chelsea
- £30,546 - £32,207 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
9d
Deputy Manager
Iceland —London
- £34,188 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Care Coordinator
Rhythmic Care UK Ltd —Ilford
- £26,438 - £28,000 a year
- Weekend availability
- English
- Supervising experience
- Organisational skills
- Sick pay
Quick apply
Security Officer
UniTrust —Canary Wharf
- £14.90 an hour
- Full-time
- Employee assistance programme
- Sick pay
Quick apply
Retail Sales Manager, Footwear Department, Liberty London
Kurt Geiger —London
- Full-time
- Employee discount
Quick apply
10d
Field Sales Executive
Charity Link —Bromley
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
Sales Executive
Charity Link —Sevenoaks
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Team Leader
High View Care Services —London
- £27,219 - £28,699 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Chaplain
The Salvation Army —London
- £16.82 an hour
- Leadership
Control Room Supervisor
Mitie —London
- £21.23 an hour
- Full-time
- Team management
- Human resources
- Organisational skills
6h
Patient Care Administrator
The Morris House Group Practice —London
- £13.68 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
7d
Permit Officer
Sefton Council —London
- £37,280 - £40,777 a year
- Full-time
- Communication skills
Editorial Assistant
Hachette UK —London
- £26,000 - £33,100 a year
- Full-time
- Annual leave
- Employee discount
3d

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Front of House Staff

MAD-LAGREE Fitness
London

Quick apply

Job details

Permanent | Part-time | Full-time
£13 an hour
1 day ago

Benefits

Store discount
Discounted or free food
Employee discount
Free fitness classes

Qualifications

Hospitality
Customer service
Barista experience
English
Restaurant experience
Communication skills
A Level
Retail sales

Full job description

Overview

MAD Studios is seeking a dynamic and professional Front of House (FOH) Representative to ensure the seamless day-to-day operation of our studio. As the first point of contact, the FOH will play a critical role in creating a positive and welcoming atmosphere for clients, managing the reception and studio floor, and providing exceptional service throughout the client journey. The FOH team also promotes studio services, enhances client retention, and supports sales efforts, all while embodying MAD’s core values of creativity, customer focus, and professionalism.

Duties and Responsibilities

Daily Operations

Implement Opening and Closing procedures
Conduct class sign-ins, client orientations including studio safety guidelines, in a professional and inviting manner, upholding our service standards
Handle phone calls and client inquiries across our communication channels
Operate the Bar area, including but not limited to, preparing smoothies, coffees, protein yogurts, and other offerings that are added to the menu.
Understand the Bsport booking system and manage client bookings, appointments, accounts, inventory, and sales
Understand the POS system, and ensure correct payment processing
Assist Studio Manager with inventory check and stock management
Understand and promote retail products and studio offers
Assist Studio Manager with administrative tasks as needed
Fill out incident reports for the attention of the Studio Manager

Facility Management:

Ensure studio is clean, safe, and well-maintained
Conduct hourly inspections and bring order to heavy client traffic areas such as changing rooms, WC, personal belongings storage space, and cafe area
Replenish the vanity corner and WC with required consumables for a complete client experience
Organise and store supplies for retail, F&B, vanity, cleaning, and towels in a procedural manner
Conduct regular inspections to ensure the facility meets safety requirements and cleanliness standards

Client Servicing:

Greet clients in a welcoming and friendly manner and make sure no one feels alienated
Ensure all first timers receive a thorough induction to the studio in a personalised manner
Build client relations by learning about them, remembering their name, their personal preferences, etc
Build and nurture a sense of community at MAD through interpersonal interactions, events, studio activities, and encourage client participation
Communicate studio offerings, promotions, and special events to all clients, supporting with bookings or sign ups when necessary
Address client inquiries, complaints, reviews and feedback in-studio, and across our communication channels (WhatsApp, Email, Instagram, Phonecall, ClassPass) in a timely, professional manner, keeping in line with MAD values, tone of voice, and policies
Be proactive in handling complex client inquiries and delivering custom solutions to meet individual client needs, seek help from the Studio Manager when necessary
Regularly solicit feedback from clients about their experience to find areas of improvement

Qualifications

Previous experience in a hospitality or restaurant environment is preferred but not essential.
Excellent communication skills with a friendly disposition towards guests and team members.
Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
A proactive approach to helping others and contributing positively to the team dynamic.

Be part of a passionate team, creating unforgettable experiences for our guests in a vibrant and supportive environment!

Job Types: Full-time, Part-time, Permanent

Pay: £13.00 per hour

Benefits:

Discounted or free food
Employee discount
Free fitness classes
Store discount

Education:

A-Level or equivalent (required)

Experience:

Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

member services representative jobs in southfields, gtl

Front of House Staff

Security Concierge

Customer Service Representative

Lead Receptionist

Event Sales Executive

Membership Advisor / Trainers

Receptionist

Deputy Manager

Care Coordinator

Security Officer

Retail Sales Manager, Footwear Department, Liberty London

Field Sales Executive

Training and Support SME (Military)

Sales Executive

Team Leader

Chaplain

Control Room Supervisor

Patient Care Administrator

Permit Officer

Editorial Assistant

I want to receive the latest job alerts for member services representative in southfields, gtl

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