It integration lead Work, Jobs in Southsea, Ham (with Salaries)

End User Support Analyst
Bell Integration United Kingdom —Portsmouth
- Microsoft Office
- SharePoint
- IT
12d
Business Continuity Manager
Bell Integration —Portsmouth
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Mission Operations Engineer
Saronic Technologies —Portsmouth
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
- Annual leave
AIT Assembly Operations Quality Inspector
Expleo —Portsmouth
- Computer literacy
- Microsoft Office
- Assembly
Senior HR Business Partner
StandardAero —Gosport
- Full-time
- Human resources
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Integration Team Lead
Saab —Fareham
- Leadership
- Communication skills
3d
Project Manager
QinetiQ —Portsmouth
- £50,400 - £56,000 a year
- Full-time
- PMP
- Project management
- Employee discount
FPGA Firmware Specialist
Leonardo UK Ltd —Southampton
- £54,000 - £84,000 a year
- Full-time
- Hybrid work
- Mentoring
- Flexible schedule
- Referral programme
VHDL FPGA Firmware Engineer
Leonardo UK Ltd —Southampton
- £38,000 - £61,000 a year
- Full-time
- Hybrid work
- Mentoring
- Flexible schedule
- Referral programme
Senior IT Integration Developer
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Hybrid work
- SQL
- IT
1d
Business Systems Analyst - Global Supply Chain Systems
CooperVision —Fareham
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Sales
2d
PMO Manager
Portsmouth Water —Havant
- £61,242 - £73,168 a year
- Microsoft Excel
- Microsoft Office
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
OT Senior Solution Architect
SSE —Portsmouth
- £58,100 - £87,100 a year
- IT
- Employee discount
- Gym membership
New Workforce Solution Project Manager
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £57,528 - £64,750 a year
- Full-time
- Microsoft Office
- Project management
- Continuous improvement
4d
Senior Cloud Security Engineer (SecOps)
Beyond —Portsmouth
- Full-time
- Hybrid work
- Azure
- AWS
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Information Security Analyst - Vulnerability Management
Starling —Southampton
- Full-time
- Hybrid work
- Management
- Java
- AWS
- Annual leave
- Employee discount
Quick apply
Metadata Lead
Ageas —Eastleigh
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- School
Building Services Office Lead
AtkinsRéalis —Southampton
- Full-time
- Hybrid work
- Communication skills
Lead Systems Engineer (DA)
Leonardo UK Ltd —Southampton
- £67,000 - £81,000 a year
- Full-time
- Hybrid work
- Military
- System design
- Analysis skills
- Flexible schedule
- Referral programme
AUV Operations Specialist (Marine Robotics Field Delivery)
Ocean Infinity —Southampton
- Full-time
- Travel

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it integration lead jobs near southsea, ham

End User Support Analyst

Bell Integration United Kingdom
Portsmouth

Apply Now

Job details

12 days ago

Qualifications

iOS
Microsoft Office
ITIL
SharePoint
ServiceNow
IT

Full job description

Job title:

End User Support Analyst

Reporting to:

EUS Team Lead

Responsible for:

Delivery of End User Support to Bell Employees. In this role, you will work as part of an established team to manage and facilitate the resolution of technical issues in a timely and effective manner, ensuring minimum business impact in accordance with KPIs and SLAs.

Based at:

Remote with travel to London and Portsmouth as required

Bell Integration is a technology services provider; supporting its customers through the complex lifecycle of their assets from acquisition through to retirement, including supply of the resources required to consult, support and project manage throughout the journey. As an internal EUS IT Support Analyst you will support Bell Integration in the delivery of these services to their internal employees.

Role:

Responsible for escalation from Service Desk
Identify specific nature of user difficulties and provide specific and effective response to solutions
Work with internal and external resources to resolve issues quickly
Work with users to understand a problem, determine the probable cause and logically take them through a step-by-step problem determination procedure either in person, over the telephone or IM chat
Ensure regular and timely response based on customer’s SLAs to email and telephone assistance requests, keeping users informed of problem resolution timeline and action plans
Identify and respond to situations that require a high sense of urgency and identify when escalation of issues is required
Use monitoring tools to ensure up-time, monitor system health and troubleshoot issues
Build partnerships with users by regularly demonstrating expertise and professionalism
Independently assess and effectively respond to users' requests
Follow through on commitments made to users
Develop and document procedures/technical resolution as part of building a training library
Independently provide knowledge transfer of business and technical environment to the service desk, with the goal of increasing first-call resolution rate

Person:

3+ years appropriate IT background and experience
Appropriate customer facing/user support experience – Tier 1 and 2
Administering Office 365 in a Hybrid environment including but not limited to – User creation, migration, licensing, managing shared mailboxes
Working with on prem and 365 exchange servers
SharePoint – most/all aspects
Mobile phones (iOS, Microsoft and Android)
Technical troubleshooting in diverse environments
Experience working with ticketing systems such as ServiceNow, Halo or equivalent
Understanding of IT workflows/ITIL practices
Knowledge and understanding of working to defined SLAs

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

Apply Now

Refine Your Search

it integration lead jobs in southsea, ham

End User Support Analyst

Business Continuity Manager

Mission Operations Engineer

AIT Assembly Operations Quality Inspector

Senior HR Business Partner

Integration Team Lead

Project Manager

FPGA Firmware Specialist

VHDL FPGA Firmware Engineer

Senior IT Integration Developer

Business Systems Analyst - Global Supply Chain Systems

PMO Manager

OT Senior Solution Architect

New Workforce Solution Project Manager

Senior Cloud Security Engineer (SecOps)

Information Security Analyst - Vulnerability Management

Metadata Lead

Building Services Office Lead

Lead Systems Engineer (DA)

AUV Operations Specialist (Marine Robotics Field Delivery)

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