Contact center team leader Work, Jobs in Springburn, Glg (with Salaries)

Team Leader
Concentrix —Falkirk
- £1,300 - £26,900 a year
- Full-time
- Supervising experience
- Mentoring
- Training & development
14d
Lead Credit & Collections Representative
Thermo Fisher Scientific —Paisley
- Full-time
- Microsoft Powerpoint
- Writing skills
- English
Telesales Team Lead Assistant
Reynolds Food Group —Kilmarnock
- £29,000 a year
- Weekend availability
- Microsoft Word
- Supervising experience
- Mentoring
- Employee discount
Quick apply
10d
Lead Credit & Collections Representative (German speaker)
Thermo Fisher Scientific —Paisley
- Full-time
- Microsoft Powerpoint
- Writing skills
- English

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Customer Service Representative
Tesco Insurance —Glasgow
We know insurance is personal, and that’s why our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance…
£25,200 - £26,000 a year
8d
Customer Service Representative - Bellshill
Volvo Group —Bellshill
As Customer Service Representative (CSR) you will be responsible for delivering high-quality support to customers, dealers, and partners.

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Team Leader

Concentrix -
Falkirk

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Job details

Full-time
£1,300 - £26,900 a year
14 days ago

Qualifications

Mentoring junior staff
Performance management
Supervising experience
Mentoring
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Team Manager

Are you a people-focused leader who knows how to bring out the best in others? We’re looking for a Team Manager to lead, support, and develop a team in a fast-paced customer service environment.

This is a great opportunity for someone with management experience, but we’re also open to candidates who have worked as a Supervisor or have had temporary people management responsibility. You don’t need previous call centre experience — if you have a strong background in leading, coaching, and motivating people, we’d love to hear from you.

What you’ll be doing:

Leading and supporting your team

Manage day-to-day team performance

Oversee attendance, productivity, and quality.
Make sure policies and procedures are followed.
Keep the team focused on delivering great customer outcomes.

Coach and develop people

Provide regular feedback and weekly coaching.
Help team members improve performance and build confidence.
Create action plans where needed to support development.

Drive results

Monitor performance against KPIs and service expectations.
Communicate goals clearly and keep the team updated.
Handle escalated customer issues and support problem-solving.

Create a positive team culture

Run team meetings and share important updates.
Organise team activities and encourage open communication.
Act as a role model for company values and champion your people.

What we’re looking for:

Skills and experience

People management experience is essential

This could be in a formal management role.
We’ll also consider applicants with supervisory experience or those who have managed a team on a temporary basis.

Industry background is flexible

You do not need call centre experience.
What matters most is your ability to lead, coach, and support a team.

Key strengths

Strong communication skills, both written and verbal.
Ability to work well under pressure and see tasks through to completion.
Confident in prioritising, multi-tasking, and meeting deadlines.
Passion for mentoring and developing others.
Flexible approach to working hours.

Why join us?

Competitive package

£26,900 salary
Bonus opportunity of up to £1,300 monthly

Development opportunity

Ongoing support and manager development training.
A chance to build your leadership career in a supportive environment.
We value transferable leadership skills.
If you’ve led people successfully in another setting, we want to hear from you.

If you’re an enthusiastic leader who can motivate a team, improve performance, and create a positive working environment, apply today. This could be the perfect next step if you’re ready to grow your management career.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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contact center team leader jobs in springburn, glg

Team Leader

Lead Credit & Collections Representative

Telesales Team Lead Assistant

Lead Credit & Collections Representative (German speaker)

Other jobs to consider

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