It director Work, Jobs in St Albans, Eng (with Salaries)

Head of IT
Oaklands College —St Albans
- £53,475 - £58,432 a year
- Analysis skills
- No degree
- IT
- Gym membership
13d
IT Director
Office for Nuclear Regulation —London
- £97,000 - £116,600 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Travel
- Annual leave
7d
IT Director
Sovereign AI —London
- Hybrid work
- Azure
- Computer Science
- AWS
Global IT Platform Management Director
Boston Consulting Group —London
- Full-time
- Master's degree
- Bachelor's degree
- SharePoint
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Management
- IT
- Leadership
- Flexible schedule
11d
Global IT Senior Director - Enterprise Architect for Data
Boston Consulting Group —London
- Full-time
- APIs
Group IT Director
Carey Group —London
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
15h
IT Director (nexfibre)
Liberty Global —London
- Full-time
- IT
- Leadership
- Annual leave
Director IT Transformation - Consulting
Interpath Advisory —London
- Full-time
- Sales
- Master's degree
- Business development
Quick apply
11d
Global IT Senior Director - Platform Team Lead, Developer Experience
Boston Consulting Group —London
- Full-time
- IT
- AI
- Leadership
Head of IT
Metropolitan Gaming —London
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Employee discount
- Life insurance
Quick apply
13d
Head of Corporate IT & Technology Solutions
Dotdigital —London
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
- Sick pay
Global IT Director - Principal Security Engineer
Boston Consulting Group —London
- Full-time
- Azure
- Java
- AWS
Global IT Senior Director and Platform Team Lead - Gen AI Platforms and Agentic Development Kit
Boston Consulting Group —London
- Full-time
- Azure
- Computer Science
- Master's degree
Head of IT
Liberty Global —London
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
- Annual leave
Global Product Director - IT Asset Management
Boston Consulting Group —London
- Full-time
- Analysis skills
- APIs
- IT
Global IT Software Engineer Senior Director & Tech Area Lead - Marketing
Boston Consulting Group —London
- Full-time
- Agile
- AI
- Leadership
ServiceNow SACM Global IT Architect Director
Boston Consulting Group —London
- Full-time
- Management
- Bachelor's degree
- Contracts
Group Head of IT Service Management
Odevo —London
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
Quick apply
Senior Director Orchard IT Business Platforms and Enterprise Architecture
Kyowa Kirin International plc —Marlow
- Full-time
- Human resources
- IT
4d

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Head of IT

Oaklands College -
St Albans

Apply Now

Job details

£53,475 - £58,432 a year
13 days ago

Benefits

Cycle to work scheme
On-site gym
Company pension
Gym membership

Qualifications

ITIL Certification
Procurement
Analysis skills
ITIL
IT support
IT
Problem management
Leadership

Full job description

Lead Innovation. Enhance Experience. Transform IT Services.

Oaklands College is seeking an experienced and strategic Head of IT to lead and transform our IT support function, ensuring a high-quality, user-focused experience for staff and students.

This is a senior leadership role with responsibility for delivering modern, efficient, and responsive IT services that underpin teaching, learning, and business operations across the College.

As Head of IT – , you will lead the delivery of end-user IT support, embed ITIL-aligned service management practices, and drive continuous service improvement.

You will play a critical role in shaping the user experience, developing high-performing teams, and ensuring technology services align with the College’s strategic ambitions.

Day to Day Impact

IT Support Leadership

Lead the delivery of high-quality 1st, 2nd and 3rd line support services
Act as the escalation point for complex incidents and service issues
Champion a customer-first culture, focused on service excellence
Monitor performance through SLAs, metrics, and user satisfaction measures

Service Management & ITIL

Design, implement, and embed ITIL-aligned processes including incident, request, and problem management
Establish governance frameworks, reporting, and service reviews
Drive continuous improvement using data-led insights and KPIs

Team Leadership & Development

Build, structure, and develop a high-performing IT support team
Define roles, career pathways, and performance standards
Promote collaboration across IT and wider College functions
Embed self-service and efficiency-driven approaches

End User Technology & Device Strategy

Own the end-user computing (EUC) strategy and lifecycle management
Lead procurement, standardisation, and supplier management
Ensure devices meet security, performance, and organisational needs
Oversee deployment, refresh, and disposal programmes

Service Improvement & User Experience

Establish a culture of continuous service improvement (CSI)
Analyse service data and user feedback to enhance performance
Improve first-time fix rates, response times, and satisfaction
Drive adoption of digital tools such as self-service portals

Operations, Assets & Stakeholder Engagement

Oversee asset and configuration management processes
Manage third-party suppliers and service providers
Partner with internal stakeholders to improve service delivery
Provide oversight of reprographics services to ensure efficiency and value

Is This You?

Qualifications

ITIL Foundation (minimum) — higher certification desirable
Degree or equivalent experience in IT, management, or a related field

Experience & Skills

Significant experience leading IT support or service desk functions
Proven experience implementing ITIL frameworks and service management processes
Strong experience developing and leading high-performing teams
Experience managing end-user device strategy and procurement
Excellent stakeholder management across technical and non-technical groups
Strong analytical and data-driven decision-making skills

Attributes

Strategic leader with a strong focus on service excellence
Commercially and operationally astute
Customer-focused with a passion for user experience
Influential communicator with strong leadership presence
Results-driven with the ability to deliver organisational change
Collaborative and forward-thinking in approach

Working for Oaklands

At Oaklands, we are committed to creating an environment where you feel valued, empowered, and inspired to make an impact.

Generous holiday allowance – 30 days plus bank holidays
Local Government Pension Scheme
Free onsite gym and wellbeing support
Private healthcare options
Cycle to Work scheme
Ongoing CPD and leadership development opportunities
Supportive, forward-thinking senior leadership environment

Oaklands College is committed to safeguarding and promoting the welfare of young people and vulnerable adults. All staff are expected to share this commitment.

We are proud to be a Disability Confident Employer and welcome applications from all backgrounds.

Start date for this role will be from 1st November 2026

Apply Now

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Lead Innovation. Enhance Experience. Transform IT Services.

Day to Day Impact

IT Support Leadership

Service Management & ITIL

Team Leadership & Development

End User Technology & Device Strategy

Service Improvement & User Experience

Operations, Assets & Stakeholder Engagement

Is This You?

Qualifications

Experience & Skills

Attributes

Working for Oaklands