Complaints manager Work, Jobs in St Albans, Hrt (with Salaries)

Contact Centre Agent
Allwyn UK —St Albans
- Customer service
- Annual leave
12d
Front Office Nights Manager
Vignette Collection —London
- Full-time
- Hotel
- Leadership
- Annual leave
- Employee assistance programme
3d
Operations and Complaints Manager
Castle Medical Group —Luton
- £33,280 - £39,520 a year
- Full-time
- Management
- GP surgery experience
- Human resources
- Store discount
- Employee discount
Quick apply
Operational Support Grade - HMP The Mount (Prison Support Role)
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
HMP The Mount - Case Worker - Prison Offender Manager
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
12d
Consumer Duty Manager
Haven —Hemel Hempstead
- Part-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Employee discount
Quick apply
Team Manager Leaving Care
Finefair Ltd —Ilford
- £35,000 - £45,000 a year
- Full-time
- Management
- Data analysis skills
- Bachelor's degree
- Work from home
Quick apply
13d
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
13d
Centre Support Manager (12month Maternity)
Porsche Retail Group —Hatfield
- Up to £37,000 a year
- Monday to Friday
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Contact Centre Team Manager - 12 Month FTC (Maternity Cover)
Allwyn UK —Watford
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Band 3 Nuclear Protective Security Inspector
Office for Nuclear Regulation —London
- £71,196 - £81,794 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's degree
- Relocation assistance
- Annual leave
Compliance Manager – Mortgages & Specialist Finance
Loans Warehouse —Watford
- £60,000 a year
- Full-time
- Sales
- Presentation skills
- In-person
- Free parking
- Annual leave
Quick apply
5d
Regional Resolution Manager - North Counties
Peabody —Dunstable
- £50,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
12d
Customer Claims Insurance Coordinator
Motor Fuel Group —Verulam
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
12d
Supported Living Scheme Manager – Mental Health
Bedfordshire Supported Housing Ltd —Dunstable
- £33,150 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Referral programme
Strategic Housing Specialist - South Central Prisons
Ministry of Justice —Aylesbury
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Compliance Associate
Rayden Solicitors —Redbourn
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
12d

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Contact Centre Agent

Allwyn UK -
St Albans

Apply Now

Job details

12 days ago

Benefits

Annual leave
Company pension
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Customer service

Full job description

At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.

We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…

A bit about the role…

To provide first line support to both players and retailers within the agreed departmental KPIs and Gambling Commission requirements, ensuring that an optimum level of service is always delivered. This consists of handling contacts from all of Allwyn’s customers both inbound and outbound and ensuring completion of any associated actions that are required within agreed performance and quality measures.

What you’ll be doing…

Identify customer requirements and where possible, resolve retail and player queries e.g. account issues, customer complaints and player system issues.
Undertake ad-hoc data entry if requested
Handle High Tier winner calls and deliver the agreed High Tier winner process, taking and transferring confidential information onto player or retail CRM systems/databases during the contact so that it can be referred to the Winner Services Team.
Be available for training as & when required
Act as an ambassador for Allwyn, using knowledge of the organisation and our offerings to promote Allwyn in a positive way at any given opportunity whilst achieving KPI’s set.

What experience we’re looking for…

Awareness of the mechanics of all National Lottery games and products (Desirable but not essential)
Awareness of working in a highly regulated area
Demonstrates strong customer service skills
Ability to extract and input data into CRM systems in line with internal processes & awareness of GDPR.
Can work well as part of a team but also alone

Key Measures of Success:

Achieving KPI’s set
Ability to navigate around Microsoft computer systems as appropriate
Understanding of the mechanics of all National Lottery games and products
Work with team manager on quarterly objectives agreed & set with line managers
Able to work under pressure within a highly regulated business with a drive for continuous development in role.

About us:

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better.

Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence
Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online.

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at [email protected] and we’ll be happy to help.

An inclusive reward offering with wellbeing at the centre…

At Allwyn, we’ve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.

Here’s a list of some of the fantastic benefits we offer…

Company bonus scheme
Matched pension contributions up to 8.5%
26 days annual leave + 2 Life Days (and bank holidays)
Complimentary Private Medical
Life Assurance
Enhanced Maternity & Paternity leave
£500 wellness allowance
Access to nutritional advisor and personal trainers
Discounted Health Assessments
Complimentary Financial coaching

Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed.

A place of belonging…

We want to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.

Apply Now

Refine Your Search

complaints manager jobs in st albans, hrt

Contact Centre Agent

Front Office Nights Manager

Operations and Complaints Manager

Operational Support Grade - HMP The Mount (Prison Support Role)

HMP The Mount - Case Worker - Prison Offender Manager

Consumer Duty Manager

Team Manager Leaving Care

Customer Resolutions Team Manager

Centre Support Manager (12month Maternity)

Contact Centre Team Manager - 12 Month FTC (Maternity Cover)

Band 3 Nuclear Protective Security Inspector

Compliance Manager – Mortgages & Specialist Finance

Regional Resolution Manager - North Counties

Customer Claims Insurance Coordinator

Complaints and ME’s Manager

Supported Living Scheme Manager – Mental Health

Strategic Housing Specialist - South Central Prisons

Operations Manager

Compliance Associate

Delivery Manager

I want to receive the latest job alerts for complaints manager in st albans, hrt

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