Senior Operations Manager | London, UK | Full-Time | Experienced
Job Title: Senior Operations Manager
Location: London, UK
Job Type: Full Time, Permanent
Employment Type: Full-Time
Experience Level: Senior / Experienced
About the Role
We are looking for an experienced, organised and commercially focused Senior Operations Manager to join our team in London. This is a senior opportunity for an operations professional who can lead teams, improve operational performance and ensure that day-to-day business activities are delivered efficiently and consistently.
The successful candidate will play an important role in coordinating operational activity, supporting team performance, maintaining service standards and identifying opportunities for process improvement. You will work closely with colleagues across different areas of the organisation and contribute to wider business objectives.
You will be expected to lead by example, make informed operational decisions and support a culture of accountability, collaboration and continuous improvement. The role provides an opportunity to contribute at a senior level while developing operational strategy, people management and business performance.
Key Responsibilities
- Lead and oversee day-to-day operational activities to ensure efficient business performance.
- Manage, support and develop operational teams, setting clear expectations and performance standards.
- Monitor operational performance against agreed objectives, targets and service standards.
- Identify operational challenges and implement practical solutions to improve efficiency.
- Review existing processes and recommend improvements to increase productivity and service quality.
- Coordinate resources, workloads and priorities to support effective operational delivery.
- Work closely with senior management and relevant departments to align operations with business objectives.
- Monitor operational reporting, analyse performance information and provide clear updates to senior stakeholders.
- Ensure teams follow established policies, procedures and operational standards consistently.
- Support continuous improvement initiatives and contribute to the development of longer-term operational plans.
We're Looking For Someone Who Is
- An experienced operations professional with strong leadership and people-management capabilities.
- Organised and confident managing multiple priorities in a fast-paced environment.
- A clear and professional communicator who can work effectively with different stakeholders.
- Commercially aware and able to understand how operational decisions affect business performance.
- Analytical and confident using operational information to identify trends and opportunities.
- A practical problem solver who can make sound decisions under pressure.
- Accountable, reliable and committed to maintaining high professional standards.
- Motivated to develop people, improve processes and contribute to long-term organisational success.
Requirements
Strong experience in operations management, team leadership or a related business environment is expected for this position. The successful candidate should have a proven ability to manage operational activities, support teams and improve processes.
You should have strong organisational and communication skills, together with the ability to manage competing priorities and make effective operational decisions. Experience with performance reporting, process improvement, resource planning and stakeholder management will be valuable.
A relevant qualification in business, operations, management or a related discipline may be beneficial, although practical management experience and demonstrable operational capability will be highly valued.
Experience
Previous experience in relevant operations management, senior management, team leadership, customer service, business administration, retail, hospitality, sales, logistics, business development, or related roles is essential, with demonstrated experience managing teams and operational responsibilities preferred.
What You'll Receive
- Competitive base salary plus performance-based bonuses.
- Comprehensive training and ongoing coaching.
- Clear career progression opportunities.
- Leadership development and mentoring.
- Recognition and reward programmes.
- Team socials and networking events.
- National and international travel opportunities.
- A supportive, collaborative, and inclusive working environment.
Career Development
This Senior Operations Manager position provides an opportunity to take ownership of operational performance while continuing to develop senior leadership, strategic planning and business management capabilities.
You will have the opportunity to work across operational functions, develop people-management skills and contribute to process improvement initiatives. By taking ownership of key operational objectives, you can strengthen your experience in performance management, resource planning, stakeholder engagement and business improvement.
The role can provide a pathway towards broader senior leadership responsibilities, including Operations Director, Head of Operations or other strategic management positions, depending on performance, experience and organisational requirements.
Why Join Us?
Our approach to professional development is centred on accountability, continuous improvement and leadership capability. Senior managers are encouraged to take ownership of meaningful operational challenges while supporting their teams to achieve consistently high standards.
You will work within a collaborative environment where operational knowledge and practical leadership are valued. The organisation supports managers who demonstrate initiative and a commitment to improving processes, developing people and delivering strong business outcomes.
The role also provides the opportunity to broaden your commercial and strategic perspective. By working with different teams and contributing to wider business planning, you can continue developing the skills required for future senior leadership opportunities.
Apply Today
If you're ready to build a rewarding career with a company that invests in your professional growth, we'd love to hear from you.
Apply now to be considered for the Senior Operations Manager position in London.
We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.
Equal Opportunity Employer
Pay: £70,000.00-£75,000.00 per year
Benefits:
- Casual dress
- Employee mentoring programme
- Financial planning services
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
Work authorisation:
- United Kingdom (required)
Work Location: In person
