Rusty's / Rusty's Showbar is a busy, entertainment-led city centre venue offering great drinks, a lively atmosphere and regular live entertainment.
We're looking for an experienced, confident and hands-on General Manager to lead the venue, manage our team and maintain high standards across all areas of the business.
The General Manager will be responsible for the day-to-day operation of the venue, reporting directly to the Area Manager and Company Directors.
This isn't a desk-based management role. We're looking for someone who enjoys being on the floor, leading from the front and being part of the atmosphere of the venue.
The Role
As General Manager, you'll take responsibility for the day-to-day operation and performance of Rusty's / Rusty's Showbar, working closely with the Area Manager and Company Directors to achieve company targets and maintain operational standards.
A major part of Rusty's is our entertainment offering. We regularly host acts and entertainment, so we're looking for someone who understands how entertainment contributes to the overall customer experience and commercial success of the venue.
Key Responsibilities
- Manage the day-to-day running of the venue.
- Lead, motivate and develop the management, bar and floor teams.
- Recruit and train new team members in line with company procedures.
- Manage staff rotas and labour costs in line with agreed budgets and business requirements.
- Maintain excellent standards of customer service, cleanliness and venue presentation.
- Work with the Area Manager and Company Directors to achieve sales, wage, stock and profitability targets.
- Monitor venue performance and report regularly to senior management.
- Manage stock control, ordering, deliveries and stocktaking.
- Monitor stock performance and GP and investigate any areas of concern.
- Oversee cash handling and ensure company financial procedures are followed.
- Work with the Area Manager, Company Directors, entertainers and performers to ensure entertainment is delivered successfully.
- Help identify new entertainment ideas and opportunities for the venue.
- Ensure entertainment nights are properly planned, staffed and managed.
- Maintain high operational standards during busy and late-night trading.
- Ensure compliance with premises licensing requirements, Challenge 25, Health & Safety and company policies.
- Work effectively with security and door teams to maintain a safe environment.
- Deal professionally with customer feedback and complaints.
- Maintain strong communication with the Area Manager and Company Directors.
- Build and maintain a positive, professional and inclusive working environment.
What We're Looking For
Essential:
- A minimum of 2 years' experience in hospitality management.
- Experience managing a busy bar, pub, nightclub, entertainment venue or similar hospitality operation.
- Strong leadership skills with the ability to manage, motivate and develop a team.
- A genuine interest in live entertainment and events.
- Strong understanding of bar operations, stock control and GP.
- Experience managing rotas, staffing levels and labour costs.
- Good commercial awareness and an understanding of how to drive sales and profitability.
- Excellent organisational and communication skills.
- Confident managing a busy venue and dealing with problems as they arise.
- Comfortable working evenings, weekends and late nights as required.
- A hands-on management style with a willingness to lead from the floor.
- Ability to work effectively with senior management and follow company policies and procedures.
Desirable:
- Previous experience managing an entertainment-led or late-night venue.
- Experience working with performers, entertainers, DJs, promoters or entertainment agencies.
- Experience helping to plan and deliver events that increase footfall and sales.
- Personal Licence holder.
- Good knowledge of licensing legislation and the responsibilities associated with operating licensed premises.
- Experience managing security or working closely with door teams.
- Experience working with budgets, forecasts and venue P&L.
The Person
We're looking for more than someone who can simply run a bar.
The right person will have personality, energy and presence. You'll understand that a successful entertainment venue is about creating an experience — from the welcome at the door and service at the bar through to the entertainment on stage.
You'll be commercially minded, organised and confident managing the operational side of the business, while bringing ideas and enthusiasm to help keep Rusty's fresh, busy and entertaining.
You'll be comfortable taking responsibility for the day-to-day performance of the venue while working closely with and reporting to the Area Manager and Company Directors.
What We Offer
- Competitive salary based on experience.
- A senior management position within an established city centre venue.
- Support from the Area Manager and Company Directors.
- The opportunity to contribute ideas to the development of the venue.
- The chance to be heavily involved in a busy entertainment-led operation.
- A varied role where no two weeks are the same.
Apply
If you're an experienced hospitality manager who loves busy venues, great customer service and live entertainment, we'd like to hear from you.
Apply with your CV and a short introduction explaining your current role, management experience and any experience you have working with entertainment or events.
Pay: £40,000.00-£43,000.00 per year
Work Location: In person
