It service desk team lead Work, Jobs in Stansted, Ess (with Salaries)

2nd Line IT Engineer
Solus Accident Repair Centres —Stansted
- £29,000 - £39,000 a year
- Full-time
- Mentoring
- Employee discount
IT Support Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,227.50 - £32,000.00 a year
- Full-time
- Employee discount
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —Cambridge
- Overtime
- Remote
- Customer service
- English
- Hotel
2d
Front Office Guest Service Assistant
Hampton by Hilton London Stansted Airport —Stansted
- £27,040 a year
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
4d
EUN IT Support Apprentice
Sika —Welwyn Garden City
- Full-time
- Windows
- Travel
- Computer networking
Quick apply
11d
IT Service Desk Team Lead
Cambridge Consultants —Cambridge
- Continuous improvement
- Training & development
- Leadership
Lead Gardener
ABMC Cambridge American Cemetery —Cambridge
- Up to £59,000 a year
- Maintenance
- English
- Supervising experience
- Life insurance
- Sick pay
Quick apply
Operations and Office Coordinator (Maternity Cover)
Sister System —London
- £31,000 - £34,000 a year
- Part-time
- Administrative experience
- Human resources
- Recruiting
- Free parking
- Sick pay
Quick apply
5d
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
9d
IT Technician - Sudbury Cluster
Unity Schools Partnership —Haverhill
- £27,254 - £29,540 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
9d
Silent Sentinel Support
Motorola Solutions —Ware
- Weekend availability
- Remote
- English
- Bachelor's degree
- No travel
IT solutions Engineer
Arm —Cambridge
- £52,400 - £71,000 a year
- Hybrid work
- APIs
- AI
Clinic Manager
Aventus Clinic —Hitchin
- £38,000 - £42,000 a year
- Weekend availability
- Hospitality
- Hotel
- Supervising experience
- Annual leave
- Employee discount
Quick apply
4d
Hotel - Duty Manager
Premier Inn —Saffron Walden
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Service Desk Ops Manager
DXC Technology —London
- Continuous improvement
- Recruiting
- Training & development
10d
Head of Customer Services (Maternity Cover)
Clarins —Harlow
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
11d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £60,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Lead Project Controller / Scheduler
Raytheon —Harlow
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Sick pay
2d

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2nd Line IT Engineer

Solus Accident Repair Centres -
Stansted

Apply Now

Job details

Permanent | Full-time
£29,000 - £39,000 a year

Benefits

Company pension
Employee discount

Qualifications

Technical troubleshooting
Inbound customer enquiry call handling
Incident queue management
Mentoring junior staff
Ticket management
Ticket management systems
Mentoring
Customer support
Intune
Help desk

Full job description

Overview:

We are looking for a 2nd Line IT Engineer to take ownership of our complex technical issues across our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites.

Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk plays a vital part in that, keeping our people and sites running every day.

The candidate will be reporting into our Service Desk Lead and working across the Service Desk to resolve escalated incidents, support our in-house system Evolve, and guide and develop our 1st line engineers. As our Service Desk grows, this role is fundamental to raising the capability and quality of the service we deliver.

Responsibilities:

What You’ll Be Doing:

You’ll take ownership of complex incidents and service requests escalated from 1st line, supporting colleagues and external clients using Evolve, our in-house body shop system. You’ll also support and guide our 1st Line IT Engineers, helping them grow their skills.

What You’ll Get:

You’ll join a collaborative team with real influence over how our Service Desk operates, leading on escalations, working hands-on with Microsoft 365, Azure, Entra ID, Intune and networking kit including Meraki, Fortinet and Cisco, and helping shape our documentation, processes and service as we grow.

As our 2nd Line IT Engineer you will:

Handle incoming calls and tickets day to day.

Resolve escalated tickets within HaloITSM, our ticketing system.

Provide advanced troubleshooting across hardware, software and networking issues on a wide range of platforms.

Support and guide the 1st Line IT Engineers, sharing knowledge and enabling them to succeed.

Support the starter and leaver process, building and configuring hardware, setting up accounts and managing returns.

Assist with the installation, configuration and ongoing support of IT systems.

Provide on-call support on a shift rota, covering P1 incidents 24/7.

Create and maintain documentation to ensure consistency across the team.

Be an active member of the Solus Service Desk team, learning and collaborating with others.

Who are Solus?:

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

Competitive salary based on location, skills, experience, and qualifications.
Bonus opportunity tied to your performance and the overall success of Solus.
Company pension scheme with employer contributions.
33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
Save money with up to 40% discount on Aviva products and other retailer discounts.
Share in Aviva’s success through the Aviva Save As You Earn scheme.
Supportive policies including parental and carer’s leave.
Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.

Apply Now

Refine Your Search

it service desk team lead jobs in stansted, ess

2nd Line IT Engineer

IT Support Engineer

1st Line IT Engineer

Service Desk Engineer

Sales Development Manager - Desk Based, Based anywhere in the UK

Front Office Guest Service Assistant

EUN IT Support Apprentice

IT Service Desk Team Lead

Lead Gardener

Operations and Office Coordinator (Maternity Cover)

Operational Support Officer

IT Technician - Sudbury Cluster

Silent Sentinel Support

IT solutions Engineer

Clinic Manager

Hotel - Duty Manager

Service Desk Ops Manager

Head of Customer Services (Maternity Cover)

General Manager

Lead Project Controller / Scheduler

I want to receive the latest job alerts for it service desk team lead in stansted, ess

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