Application support analyst Work, Jobs in Staplehurst, Ken (with Salaries)

Application Support Analyst
Commercial Services Group —West Malling
- £25,948.96 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Business Analyst
Commercial Services Group —West Malling
- £33,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
IT Support System Analyst - Kent and Medway ICS Only
Maidstone and Tunbridge Wells NHS Trust —Maidstone
- £25,760 - £27,476 a year
- Full-time
- Travel
- In-person
- Annual leave
10h
Bureau Data Analyst Lead
Commercial Services Group —West Malling
- £32,126.17 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Configuration Analyst
AXA —Royal Tunbridge Wells
- Up to £45,000 a year
- Maths
9h
Business Analyst
Sysco International —Ashford
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
Quick apply
Senior Claims Insight Analyst
AXA —Royal Tunbridge Wells
- £42,000 - £52,000 a year
- Hybrid work
- Mentoring
- Analytics
Configuration Analyst
AXA UK —Royal Tunbridge Wells
- Up to £45,000 a year
- Maths
- Annual leave
15h
Analyst Manager-CAF Bank
Charities Aid Foundation —Kings Hill
- £68,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
11d
COINS SYSTEMS TESTING ANALYST
Laing O'Rourke —Dartford
- Training & development
- Communication skills
ICT Lead PHP Developer (Jadu Platform & Digital Services)
Medway Council —Chatham
- £45,795 a year
- Mentoring
SENIOR BUSINESS ANALYST
Laing O'Rourke —Dartford
- Continuous improvement
- Mentoring
- Agile
6d
MLOps Engineer
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Machine learning
- Communication skills
- Annual leave
6d

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MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
Good Communicator – Clearly explaining technical issues and keeping customers informed. Proactive in Nature – Identifying and addressing issues before they…
£44,000 - £50,000 a year
Quick apply
1st Line Technician
Cyan IT —Aylesford
Full UK driving licence - Advantageous. Assist with Entra ID (Azure AD) user management including password resets, MFA setup, and conditional access queries.
£25,000 - £28,000 a year
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1d

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Application Support Analyst

Commercial Services Group -
West Malling

Quick apply

Job details

Permanent | Full-time
£25,948.96 a year
10 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Technical troubleshooting
Incident queue management
User account provisioning
UK GDPR
Microsoft Office Suite
User account management
IT permissions management
Technical support incident logging
Organisational skills
Software testing
Customer support
IT incident logging
Application support
Incident log maintenance
Communication skills
Identity & access management

Full job description

Location: Kings Hill / Hybrid

Salary/package: £25,948.96 per annum

Contract type: Permanent

Hours: Full time, 37 hours per week

As an Application Support Analyst, you will play a key role within Cantium, supporting the business-critical systems that help Kent County Council deliver essential services across Adult Social Care, Children's Services, Highways, Libraries and other key areas. You'll work closely with users, colleagues and software suppliers to keep applications running effectively and ensure customers receive a high-quality support experience.

This role would suit someone with strong IT and customer service skills, whether you're already working in application support, a service desk environment, or looking to build on your existing technical experience.

Who we are

Cantium Business Solutions, part of Commercial Services Group delivers high-quality back-office and IT services to the public sector.

We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven and Customer-Led. As part of CSG, the UK’s largest local authority-owned trading organisation. Cantium combines commercial innovation with a commitment to reinvesting profits into local communities.

Why this role matters

As an Application Support Analyst, you will play a key role in ensuring critical applications remain available, secure and effective for the teams that rely on them every day. Your work will help support vital public services and provide users with a responsive and reliable support experience.

This is a role where problem solving, customer focus and collaboration are essential, with responsibility for resolving issues, maintaining user access, supporting testing activities and contributing to continuous service improvement

What you’ll be doing

Managing support requests and incidents to ensure issues are resolved efficiently and within agreed service levels.
Monitoring the team mailbox and prioritising incoming queries to deliver an effective support service.
Investigating application issues and identifying appropriate solutions, escalating where required.
Working closely with third-party suppliers, colleagues and business users to resolve complex issues and maintain service quality.
Managing user accounts and access permissions to support secure access to business systems.
Keeping accurate records of incidents, requests and resolutions using support systems and processes.
Supporting application testing activities and assisting with system improvements and upgrades.
Contributing to support documentation, knowledge articles and operational procedures to improve service delivery.
Ensuring compliance with GDPR, information governance requirements and security procedures.

What we’re looking for

Proven experience in a customer service, IT support or helpdesk environment.
Strong IT skills, including experience using Microsoft Office applications such as Outlook, Word, Excel and Teams.
The ability to investigate problems, identify solutions and manage competing priorities effectively.
Excellent communication and relationship-building skills.
Strong organisational skills and attention to detail.
The ability to learn new applications, technologies and processes quickly.
A proactive and solutions-focused approach.
Level 2 qualification or equivalent, including Maths and English.
Experience of supporting applications such as LCS, Mosaic, Confirm or Spydus would be beneficial but is not essential.

What you’ll get in return

Salary of £25,948.96 per annum
25 days annual leave, increasing with length of service
Birthday Day Off
One Concessionary Day off during the Christmas Period
Life assurance cover (4x salary)
Pension scheme with 4% employer contribution
Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
Volunteer days and access to a comprehensive wellbeing programme
Tailored development support with real opportunities to progress
Access to Learning & Development opportunities via our CSG Academy
Hybrid working

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.

Quick apply

Refine Your Search

application support analyst jobs in staplehurst, ken

Application Support Analyst

MSP 3rd Line Service Desk Technician

Analyst, Enterprise Service Desk

Business Analyst

IT Support System Analyst - Kent and Medway ICS Only

Bureau Data Analyst Lead

Configuration Analyst

Business Analyst

Senior Claims Insight Analyst

Configuration Analyst

Analyst Manager-CAF Bank

COINS SYSTEMS TESTING ANALYST

ICT Lead PHP Developer (Jadu Platform & Digital Services)

SENIOR BUSINESS ANALYST

MLOps Engineer

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