Incident management analyst Work, Jobs in Starbeck, Nyk (with Salaries)

Incident Management Analyst
Redcentric plc —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
6d
Analyst II, Incident / Problem Management
FIS Global —York
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
13d
SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)
UST —Leeds
- Computer Science
- Windows
- Analysis skills
Quick apply
Lead Business Analyst
CMS Distribution —Harrogate
- ERP systems
- Analysis skills
- Presentation skills
Senior Technology Governance, Risk & Compliance (GRC) Specialist
Yorkshire Water —Bradford
- £51,563 - £64,474 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Leadership
- Annual leave
- Flexible schedule
9d
IT Service Desk Analyst
Anchor —Bradford
- £30,000 a year
- Customer service
- IT
- Communication skills
- Employee discount
3d
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Compliance Business Analyst
Zuno Tech Group —Leeds
- Full-time
- Google Suite
- Administrative experience
- Organisational skills
- Annual leave
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
2d
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Blue Team Leader
Hiscox —York
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
Service Desk Analyst, Judicial Digital Services, Judicial Office
Ministry of Justice —Leeds
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Agile
- Annual leave
- Employee discount
2d
Lead Information Security Analyst
evoke —Leeds
- Hybrid work
- Azure
- AWS
- Leadership
- Annual leave
- Work from home
HR Systems Analyst (HRIS)
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Maintenance
Compliance Officer
1ST LOCATE (UK) LIMITED —Temple Newsam
- £30,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Manager, Security Operations
Maples Group - Legal Services —Leeds
- Analysis skills
- Presentation skills
- Python
- Health & wellbeing programme
- Life insurance
Built In Quality Leader
NewPrinces Group —Bradford
- Monday to Friday
- In-person
- Communication skills
- Annual leave
Senior Dynamics 365 Developer
NewDay —Leeds
- Full-time
- Microsoft Access
- Azure
- Customer service
6d

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Incident Management Analyst

Redcentric plc -
Harrogate

Apply Now

Job details

Permanent | Full-time
6 days ago

Qualifications

Analysis skills
Presentation skills
Organisational skills
Communication skills
Time management

Full job description

Vacancy Name

Incident Management Analyst

Vacancy No

VN663

Employment Type

Full-Time

Location

Harrogate

Type of Vacancy

Permanent

Job Description

Role Details

Job Title

Incident Management Analyst

Division

Customer Services

Job Location

Hybrid

Reports To

Service Desk & Incident Management Lead

Role
Our Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events.
As Incident Management Analyst, you will ensure that Redcentric’s customers receive the best communication and service possible. It will be your job to ensure that support tickets are being managed correctly and within defined SLA parameters. Reporting into the Service Desk & Incident Management Lead, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage these activities.

Key Responsibilities and Tasks

Manage and proactively ensure timely and appropriate updates are communicated back to customers.
First level of incident escalation and working with resolver teams, suppliers, and the customer to manage the ticket to a satisfactory and quick outcome.
Part of the team assigned to performing monthly ticket and call Quality Checks for the Service Desk.
Provide training and guidance to Support teams regarding Incident Management processes.
Constant monitoring of ticket queues with particular emphasis on VIP and sensitive customer tickets.
Ensuring tickets are managed within defined SLA’s and preventing a breach of those.
Communicating and documenting new processes relevant to incident management.
Creation of customer request RFO (Reason for Outage) documents and Major Incident Reports.
Communicating and documenting new processes relevant to Incident Management.
Assisting the Service Desk Team Leader and Customer Services Manager to integrate new customers and processes into the current support infrastructure.
Play a key part in identifying new Problem Tickets and ensuring they have the appropriate ownership.
See a problem or opportunity, take ownership and act on it independently.
Adherence to Redcentric Solutions Limited ISO certification standards.

Desirable, but now essential, Qualifications

ITIL 4 Foundation qualified or above.

Key Skills & Competencies

Highly customer centric with a passion for providing excellent customer service.
Excellent telephone manner, good communication and presentation skills.
Experience of working within a busy customer environment, preferably in a technical and / or service provider area.
Strong interpersonal and communication skills; tactful, diplomatic and sympathetic when dealing with customer problems and showing empathy with customer issues.
Strong analytical skills.
Proactive and forward-thinking approach.
Confident with the ability to interact with members of all support teams including team leaders, managers and directors.
An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes.
A willingness to learn and not be afraid to get involved in unfamiliar areas of technology.
Excellent time management / organisational skills; being able to work well in critical or high-pressure situations.

Possible Progression Paths

Technical Support Analyst.
24/7 Technical Support Analyst.
Service Desk Team Leader.
Other Redcentric internal departments.

Hours of Work
The Company’s hours of work are from 9.00am - 5.30pm, Monday to Thursday and 9.00am until 3.30pm on Friday with one hour for lunch. However, Incident Management covers the hours between 8.00am – 5.30pm on rota, with one hour for lunch.
The shifts are currently:

Monday – Thursday: 8.00am – 4.30pm or 9.00am – 5.30pm
Friday: 8.00am – 2.30pm, 9.00am – 3.30pm or 11.00am – 5.30pm.

Please note, this is a hybrid role and therefore candidates should live within a reasonable commuting distance to Harrogate.

Apply Now

Refine Your Search

incident management analyst jobs in starbeck, nyk

Incident Management Analyst

Analyst II, Incident / Problem Management

Service Desk Analyst

SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)

Lead Business Analyst

Senior Technology Governance, Risk & Compliance (GRC) Specialist

IT Service Desk Analyst

Infrastructure Operations Analyst

Compliance Business Analyst

IT Service Analyst

Technology Analyst - Operations (UK Remote)

Service Desk Analyst

Blue Team Leader

Service Desk Analyst, Judicial Digital Services, Judicial Office

Lead Information Security Analyst

HR Systems Analyst (HRIS)

Compliance Officer

Manager, Security Operations

Built In Quality Leader

Senior Dynamics 365 Developer

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