Client manager Work, Jobs in Staverton, Wil (with Salaries)

Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
Operations Manager
Cal South Ltd —Devizes
- £50,000 a year
- Full-time
- Team management
- Budgeting
- Communication skills
- Free parking
- Gym membership
Quick apply
3d
Client Manager
Monahans —Trowbridge
- Hybrid work
- Team management
- Mentoring
- Leadership
Quick apply
Client Manager
RMT Accountants & Business Advisors —Trowbridge
- Hybrid work
- Team management
- Leadership
- Communication skills
10d
Operations & Client Services Coordinator
Sunflower Home Support —Trowbridge
- From £1,200 a month
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
- Sick pay
Quick apply
20h
Casual Venues Duty Supervisor
Melksham Town Council —Melksham
- £14.45 an hour
- Weekend availability
- Bar
- Supervising experience
- First Aid Certification
- Flexible schedule
Quick apply
5d
Careers Adviser
FutureSmart Careers —Bristol
- £26,000 - £28,000 a year
- Part-time
- English
- Microsoft Office
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
Client Service Manager
TrinityBridge —Bristol
- Continuous improvement
- Team management
- Travel
5d
Capture Manager
Leidos —Bristol
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Soft Services Manager
Pinnacle Group —Swindon
- £45,000 - £48,000 a year
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
4d
Sales & Account Manager
Watson & Gabb —Bromham
- £34,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Management
- Sales
- Free parking
Quick apply
Morning School Cleaner / Cleaning Operative
RAPID CLEAN —Trowbridge
- £13.10 an hour
- Part-time
- In-person
- School
- Time management
Quick apply
20h
Centre Manager
Business Cyber Centre (BCC) —Chippenham
- Up to £45,000 a year
- Full-time
- Management
- Sales
- Budgeting
Quick apply
Employee Relations Advisor
Diligenta —Bristol
- £39,964 a year
- Full-time
- Training & development
- Employee assistance programme
Quick apply
Mobile Parking Attendant / Mobile Parking Warden
National Parking Control Ltd —Bristol
- £25,000 - £45,000 a year
- Overtime
- Maintenance
- Analysis skills
- Driving
- Paid training
Quick apply
Executive Assistant & Agendy Coordinator
Pepper & Seed Ltd —Corsham
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Google Suite
- Work from home
Quick apply
6d
Hard FM Manager
Pinnacle Group —Swindon
- £60,000 a year
- Team management
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
4d
Implementation Consultant
Xledger —Bristol
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Oracle
- ERP systems
- English
- Annual leave
- Work from home
Quick apply
11d
Project Manager
Diligenta —Bristol
- £43,350 - £54,190 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Team management
- Budgeting
- Employee assistance programme
Quick apply
Student Wellbeing Adviser
University of Bristol —Bristol
- £35,608 - £39,906 a year
- Part-time
- Organisational skills
- School
10d

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Snr Customer Care & Resolutions Specialist

MillerKnoll -
Melksham

Apply Now

Job details

Full-time

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Stakeholder liaison
Lean
Internal department liaison
Continuous improvement
Organisational skills
Project schedule tracking
Customer support
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Communication skills
Supply chain customer service
Project progress tracking

Full job description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title: Snr Customer Care & Resolution Specialist

Location: Portal Mill
Reports To: Customer Care Manager
Department: Operations

Role Purpose

The Senior Customer Care & Resolution Specialist plays a critical role in managing and resolving complex customer issues from initial identification through to full resolution. This position ensures that large, high‑value, and business‑critical orders are delivered on time, in full, and to the required specification.

Acting as a key escalation point, the role partners closely with operations, logistics, commercial teams, and external stakeholders to quickly address challenges, remove blockers, and implement preventative measures that improve long‑term customer experience.

The Specialist will also provide cover and support for the Europe Contract Customer Care Manager, serving as a primary point of contact for strategic and contract customers.

Key Responsibilities

Customer Issue Resolution

Serve as the primary point of contact for escalated customer issues, ensuring prompt and effective resolution.
Manage high-priority or escalated cases to swift and satisfactory resolution.
Provide practical and creative solutions to meet customer needs.
Ensure swift resolution with minimal customer impact.
Involve customers in complex problem-solving when appropriate.
Coordinate with multiple teams to ensure aligned solutions.
Maintain resilience and professionalism under pressure.
Follow up post-resolution to confirm customer satisfaction and capture lessons learned.
Maintain regular communication with customers during issue resolution, providing updates and managing expectations.
Handle concerns with empathy, professionalism, and subject-matter expertise.
Anticipate needs and proactively prevent potential issues.

Large Project Order & Delivery Management

Oversee end-to-end delivery of large customer orders, ensuring accuracy, reliability, and quality.
Coordinate with supply chain, logistics, and production teams to address potential delivery risks.
Monitor project timelines and proactively resolve bottlenecks to ensure on-time completion.
Track key order metrics and report on progress to management and clients.

Partner with internal teams (sales, channel support, operations, logistics) to deliver exceptional customer experiences.
Lead or participate in special projects aimed at improving service delivery, order processes, or customer satisfaction.
Develop and share best practices for resolution and fulfilment management.

Problem Solving & Continuous Improvement

Conduct root cause analysis to prevent repeat issues.
Use lean tools to problem solve long term countermeasures.
Commit to continuous improvement by learning from customer feedback and past experiences.
Identify waste in the work processes and implement improvements to reduce

Professional Standards

Communicate with clarity, courtesy, and professional etiquette across all channels.
Apply a customer-first approach to all decisions and actions.
Maintain consistency in service tone, quality, and accuracy.
Protect customer confidentiality and handle sensitive information with discretion.
Demonstrate attention to detail in all communications and deliverables.
Ensure timely responses and adherence to deadlines.
Actively listen to fully understand customer needs.
Share insights and knowledge for cross-functional support.
Present a polished and professional image in all interactions.

Skills & Experience Required

Proven experience in customer service, client account management, or a related role in a global or fast-paced environment.
Strong problem-solving and decision-making skills.
Excellent written and verbal communication skills.
Ability to collaborate across teams and regions.
Strong organisational skills with attention to detail.
Proficient in CRM systems, communication platforms, and productivity tools.
Able to remain composed under pressure and manage multiple priorities.
Strong communication and interpersonal skills.
Ability to manage multiple customer requests simultaneously.
Attention to detail and commitment to deadlines.

Key Competencies

Customer Focus
Accountability & Ownership
Proactive Thinking
Collaboration & Teamwork
Resilience
Innovation & Continuous Improvement

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].

Apply Now

Refine Your Search

client manager jobs in staverton, wil

Snr Customer Care & Resolutions Specialist

Operations Manager

Client Manager

Client Manager

Operations & Client Services Coordinator

Casual Venues Duty Supervisor

Careers Adviser

Client Service Manager

Capture Manager

Soft Services Manager

Sales & Account Manager

Morning School Cleaner / Cleaning Operative

Centre Manager

Employee Relations Advisor

Mobile Parking Attendant / Mobile Parking Warden

Executive Assistant & Agendy Coordinator

Hard FM Manager

Implementation Consultant

Project Manager

Student Wellbeing Adviser

I want to receive the latest job alerts for client manager in staverton, wil

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