Community support specialist Work, Jobs in Staverton, Wil (with Salaries)

Customer Case Handler
Wessex Water —Trowbridge
- Communication skills
- Time management
5d
Revenues & Benefits Assessment Officer
Wiltshire Council —Trowbridge
- £31,537 - £33,699 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
13d
Assistant Psychologist
Turning Point —Semington
- £25,772 - £30,149 a year
- Full-time
- Hybrid work
- Research
- Psychology
- Communication skills
- Annual leave
14d
Planning Policy Officer
Wiltshire Council —Trowbridge
- £27,254 - £39,152 a year
- Full-time
- Hybrid work
11d
Rehabilitation Assistant / Support Worker
Steps Ahead Care & Support Ltd —Melksham
- £15 - £19 an hour
- Part-time
- Medication administration
- Driving
- Rehabilitation centre
- Referral programme
Quick apply
10h
Certificate Officer
Wiltshire Council —Chippenham
- £27,254 - £28,598 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
4d
Customer Service Adviser
Wessex Water —Bath
- Weekend availability
- Computer literacy
- Computer skills
- Communication skills
Accounts Payable Assistant
Wessex Water —Bath
- Microsoft Word
- Communication skills
Therapeutic Support Practitioner
Bristol City Council —Bristol
- £35,412 - £41,771 a year
- Full-time
- Experience working with children
- Annual leave
8d
Pathway to Adulthood SEND Lead Worker
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Experience working with children
Emotional Wellbeing Practitioner
HCRG Care Group —Chippenham
- £31,710 - £38,052 a year
- Microsoft Powerpoint
- Microsoft Word
- Leadership
- Employee discount
Quick apply
7d
Specialist Support Worker
The Agincare Group —Bristol
- £14.70 an hour
- Part-time
- Nursing home
- Employee discount
- Referral programme
Quick apply
Recruiter
YTL Group —Bath
- Travel
- Recruiting
11d
Social Prescribing Hospital Link Worker (MINT)
Southern Brooks Community Partnerships —Bristol
- Up to £28,088 a year
- Part-time
- Hybrid work
- Travel
- Annual leave
- Sick pay
Quick apply
Female Safe House & Community Play Worker
BRC Jobs —Bristol
- £28,142 a year
- Part-time
- Experience working with children
- Preschool
- Communication skills
Quick apply
11d
Funding Analyst
Research England —Bristol
- £37,841 a year
- Full-time
- Presentation skills
- Agile
- In-person
- Annual leave
- Flexible schedule
Partnerships Officer
GreenSquareAccord —Chippenham
- £27,000 a year
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Support Worker
Leonard Cheshire —Warminster
- £13.38 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Assistant Psychologist
Oxford Health NHS Foundation Trust —Keynsham
- £28,392 - £31,157 a year
- Full-time
- Computer literacy
- Microsoft Office
- Experience working with children
- Annual leave
- Employee assistance programme
3d
Ambulance Care Assistant - Part Time
Bristol Ambulance —Bristol
- £12.71 an hour
- 12 hour shift
- Patient care
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply

I want to receive the latest job alerts for community support specialist in staverton, wil

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Case Handler

Wessex Water -
Trowbridge

Apply Now

Job details

5 days ago

Benefits

Company pension
Paid volunteer time

Qualifications

Complaint handling
Customer interaction
Root cause analysis
Communication skills
Time management

Full job description

Do you thrive when resolving issues and delivering exceptional customer service? Do you enjoy providing end-to-end support to customers? Are you looking for a role where you can use your skills to support our valued customers? Are you prepared to go above and beyond for customers in need? If so, our Customer Case Handler position is the role for you.
What you'll do
As a Customer Case Handler, you will take ownership of customer cases from start to finish, ensuring timely and effective resolution. Acting as the primary point of contact, you will promptly investigate complaints, identify root causes, and implement corrective actions wherever possible. You will maintain accurate case histories and work collaboratively with operational and planning teams to develop customer-centred solutions that meet technical requirements, regulatory obligations, and operational feasibility.
You will be able to communicate clearly and promptly with customers, keeping them informed throughout the process and managing expectations effectively.
Supporting vulnerable customers is an essential aspect of the role. You will proactively identify indicators of vulnerability and adapt communication and service delivery to meet individual needs.
This includes offering additional support, providing clear and accessible information, and coordinating with specialist teams or external agencies where necessary. Sensitivity and empathy will be maintained throughout all interactions to reduce stress and provide reassurance during challenging situations.
What you'll need
You will have a positive and enthusiastic manner and be motivated and driven to provide excellent customer service. You will be able to multi-task and prioritise your workload effectively using your communication, organisation and time management skills.
In addition, you will be confident using different IT systems and have strong negotiation and influencing skills, while also supporting and striving for process improvement and a culture of innovation.
You will bring strong experience in customer service or case management, ideally with exposure to complex or escalated issues. You will have a solid understanding of complaint resolution techniques, escalation protocols, and regulatory compliance requirements. A person-centred approach is key, with proven ability to identify and support vulnerable customers. High attention to detail, adaptability, and a commitment to delivering exceptional customer experiences will set you apart.
What you'll receive
A combined pension contribution of up to 20%.
Career progression and professional development opportunities.
25 days' holiday rising to 28 with length of service.
The opportunity to sell up to five days of holiday every year.
The opportunity to buy up to ten days of holiday each year (subject to conditions).
A healthcare package that allows you to claim back healthcare costs.
Life assurance of up to eight times your salary.
The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
Cashback and discounts from more than 3,000 retailers.
One paid volunteering day each year.
Enhanced family leave and pay arrangements.
Access to an interactive health and wellbeing platform.
Support from trained mental health first aiders.
A £1,000 referral fee if you recommend someone who is successfully recruited by us.
Who we are
YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:
Wessex Water - one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
YTL Developments - a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
YTL Construction UK - a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
YTL Live - the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
plus a number of other retail, environmental and specialist businesses.
Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.
We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.

Apply Now

Refine Your Search

community support specialist jobs in staverton, wil

Customer Case Handler

Revenues & Benefits Assessment Officer

Assistant Psychologist

Planning Policy Officer

Rehabilitation Assistant / Support Worker

Certificate Officer

Customer Service Adviser

Accounts Payable Assistant

Therapeutic Support Practitioner

Pathway to Adulthood SEND Lead Worker

Emotional Wellbeing Practitioner

Specialist Support Worker

Recruiter

Social Prescribing Hospital Link Worker (MINT)

Female Safe House & Community Play Worker

Funding Analyst

Partnerships Officer

Support Worker

Assistant Psychologist

Ambulance Care Assistant - Part Time

I want to receive the latest job alerts for community support specialist in staverton, wil

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected