Service desk support Work, Jobs in Stilton, Cam (with Salaries)

Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Windows
- Bachelor's degree
- Travel
Service Desk Analyst
Leidos —Huntingdon
- £32,600 - £38,400 a year
- Full-time
- Remote
- IT
- In-person
- Communication skills
- Annual leave
- Work from home
8d
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Referral programme
3d
Conference Administrator
Bauer Media Group —Peterborough
- Temporary
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
14d
District Library Assistant (Job Share)
Cambridgeshire County Council —Huntingdon
- £13.69 an hour
- Part-time
- Customer service
- Travel
- IT
- Annual leave
- Employee discount
9d
ICT User Support Engineer
Bedfordshire Fire and Rescue Service —Cambourne
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Customer service
- Military
- Microsoft Office
- Free parking
- Flexitime
8d
Receptionist
Connaught Care Limited —Huntingdon
- £15.50 an hour
- Hotel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Research & Policy Intern
Charis Grants Ltd —Peterborough
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Free parking
- Life insurance
Quick apply
Service Support Specialist
M Group —Saint Ives
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
10d
IT Administrator
Acushnet Golf —Saint Ives
- £27,450 - £30,500 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
10d
Policy & Insight Research Analyst
Charis Grants Ltd —Peterborough
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Free parking
- Life insurance
Quick apply
IT Project Engineer
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Azure
- Windows
- Travel
Quick apply
10d
Property Coordinator
MJS Construction (March) LTD —Peterborough
- Up to £32,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Sick pay
Quick apply
System Admin (Customer Service Tools)
RS —Corby
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
8d
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Technical Standards Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
Quick apply
Garage reception and office manager
fast fit bay ltd —Bedford
- From £13.50 an hour
- Part-time
- Management
- Administrative experience
- Supervising experience
- Free parking
Quick apply
Medical Office Clerk
French Consulting —Alconbury
- Full-time
- Customer service
- Military
- GP surgery experience
Quick apply
9d
Trading Manager
Morrisons —Peterborough
- Leadership
- School
- Annual leave
- Employee discount
Quick apply

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Coalition Support Service Desk Technician

General Dynamics Information Technology -
Molesworth

Apply Now

Job details

£29.52 - £31.51 an hour

Qualifications

Operating systems
Windows
Bachelor's degree
ServiceNow
Computer skills
Active Directory

Full job description

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Please take this opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. You will be part of a dynamic team that is delivering a business-driven Enterprise Network to support BICES Global Enterprise Mission Support Services increasing performance, security, scalability, and stability while reducing costs and complexity resulting in increased supportability.

Responsibilities:

Provides polite, professional, and responsive customer service.
Provides daily face to face support to US Military and Civilian personnel as well as NATO's Military, NATO Partner Nations, International Students and Host Nation Civilians.
Provides first contact and incident resolution to customers with hardware, software, and application problems. Attempts to resolve as many incidents as possible during the first contact, or at Tier I. Efficiently escalates detailed incidents to higher Tier II or Tier III as required.
Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
Receives calls and works with remote customers offering professional and technically sound first call resolution when possible.
Works support and incident requests received via phone and email and create tickets to track work and/or escalate the issues to a higher tier.
Documents incident status and solutions using Service Now incident database toolset.
Possesses current working knowledge of computers, printers, laptops, and common windows applications.
Interacts with customers daily to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
Possesses comprehensive knowledge of desktop operating systems and applications.
Creates and maintains SOPs or other guides to assist with troubleshooting.
Provides follow-up actions with customers to ensure resolution of incidents or requests.
Remotely configures and upgrades computer software.
Provides end-user software troubleshooting and support remotely.
Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides guidance and work leadership to less experienced technicians and may have limited supervisory responsibilities.
Analyzes customer needs to determine functional and cross-functional requirements.
Maintains current knowledge of relevant technologies as assigned.
Participates in special projects as required.
Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
Comprehensive knowledge of desktop operating systems and applications.
Requires professional certification in one or more specific technologies, depending on job assignment.
Will occasionally be required to perform networks, systems, information assurance and logistics duties.
This position requires shift work, which could include nights, day, or afternoon shifts in addition to weekends and holidays.

Required Qualifications:

5 years of experience required.
Bachelor’s Degree – may substitute additional years of experience.
Must possess and maintain a Secret Clearance.
Must meet DoD 8570 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges. Requirements include possessing and maintaining active Security Plus CE certification and computing environment training certificate.
Must have good team working skills since this position entails coordinating with many different work centers.
Must have good and professional customer relationship skills.

Preferred Qualifications:

Experience supporting multinational customers preferred.
Experience operating in deployed environments preferred.
ITIL Foundations v4 certification preferred.
Additional specific certifications may be required, depending on job assignment.
The work is typically performed at client site locations, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes, or equipment.

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $29.52 - $31.51. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

service desk support jobs in stilton, cam

Coalition Support Service Desk Technician

Service Desk Analyst

IT Service Desk Analyst

Conference Administrator

District Library Assistant (Job Share)

ICT User Support Engineer

Receptionist

Research & Policy Intern

Service Support Specialist

IT Administrator

Policy & Insight Research Analyst

IT Project Engineer

Property Coordinator

System Admin (Customer Service Tools)

Help Desk Engineer

Customer Experience Manager

Technical Standards Manager

Garage reception and office manager

Medical Office Clerk

Trading Manager

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